1-800-PACK-RAT® Reviews

Margaret A

Lexington, NC
Wrote a review on 5/23/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

Pods were clean. held a lot of items.

Distance: 650 mi
Cost: $4,500
Per. Mile: $6.92
SqFt. Moved: 2,800

Joan M

Harvard, MA
Wrote a review on 5/22/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Overall a great experience.

Distance: 1 mi
Cost: $300
Per. Mile: $300
SqFt. Moved: 1,500

Rose E

Greensboro, NC
Wrote a review on 5/22/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

My local operations supervisor was terrific. After the container was delivered, I noticed there was a dent in the front wall bad enough that sunlight was shining into the interior and it would have let water in as well. I called and he had the driver come back and put thick foam tape inside and out.

Distance: 3,000 mi
Cost: $7,000
Per. Mile: $2.33
SqFt. Moved: 1,100

Dominic P

Longs, SC
Wrote a review on 5/21/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

The only issue we had was the driver pulled onto the driveway when I specifically asked for the container to be dropped on the street and unfortunately the driver cracked my driveway. I called and they are accepting a claim to repair.

Distance: 600 mi
Cost: $4,300
Per. Mile: $7.17
SqFt. Moved: 850

Donna C

Phoenix, AZ
Wrote a review on 5/20/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

Service as far as container pickup and delivery was good. Trying to get the right person on the phone can be a challenge. They send out emails from imaginary people and if you respond to them, you're just wasting your time. It's better to call.

Distance: 1,227 mi
Cost: $5,300
Per. Mile: $4.32
SqFt. Moved: 2,000

Elisabeth W

North Attleboro, MA
Wrote a review on 5/20/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

Packrat services were fine, and the drivers were very excellent, I just don't like that the monthly rate was raised while I already had my things in storage.

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Jon H

Carrollton, TX
Wrote a review on 5/15/2024
1-800-Pack-Rat Review
(1 out of 5 rating)

Complete shit to be fair. Was told when I booked I would have POD by a certain date and now thats changed twice in two days. Dallas to Jacksonville should not take 9 days. Getting the run around on confirming delivery date.

Distance: 1,000 mi
Cost: $2,200
Per. Mile: $2.20
SqFt. Moved: 1,250

Jackie D

Denton, TX
Wrote a review on 5/10/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

Everything arrived safely and was delivered on time. Their communication with the customer could be better though.

Distance: 1,440 mi
Cost: $6,000
Per. Mile: $4.17
SqFt. Moved: 2,500

Mary G

Berkeley, CA
Wrote a review on 5/3/2024
1-800-Pack-Rat Review
(1 out of 5 rating)

The pick up at my house was excellent. In my new place I am waiting two days now for the delivery and the communication has been very poor. I’ve only known there was a delay because I called. They’ve given me five different times so far and no container has yet arrived. It is now 8:30 pm. of the second day.

Distance: 2,850 mi
Cost: $5,200
Per. Mile: $1.82
SqFt. Moved: 750

Myung C

Auburn, WA
Wrote a review on 4/29/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

Driver needs more training... but ok.

Distance: 1 mi
Cost: $400
Per. Mile: $400
SqFt. Moved: 1,200

Michelle P

Spartanburg, SC
Wrote a review on 4/29/2024
1-800-Pack-Rat Review
(3 out of 5 rating)

their customer serves was very good but the container wasn't in very good shape and didn't have near enough places to tie down the cargo.

Distance: 550 mi
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Jordan B

Allen, TX
Wrote a review on 4/28/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

Good so far. We have onlypacked it up, but it hasn't shipped yet. We will see once the pod is shipped and is delivered for unpacking.

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Chuck S

Gainesville, VA
Wrote a review on 4/27/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

PackRat was chosen to provide 3 8x16 containers for my move. They placed these cubes within the parking lanes designated by the CubeSmart manager, without damage. The driver provided locks and demonstrated how to use the doors and where to attach tie down straps to hold materials in each section in place. They arrived on schedule and the same driver would return with one contaniter at a time. Great care was taken to protect my posessions. The containers were taken to the conditioned storage facility in Manassas, VA and they were loaded on a truck and quickly set out to my new home. Support was great and I received timely communications throughout the process.

Distance: 1,100 mi
Cost: $7,500
Per. Mile: $6.82
SqFt. Moved: 3,300

Ken T

Moreno Valley, CA
Wrote a review on 4/26/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Had everything removed from a full trailer in less than an hour, treating everything with care and checking with me on where each thing should go, etc. Friendly and professional all the way.

Distance: 1,300 mi
Cost: $3,500
Per. Mile: $2.69
SqFt. Moved: 1,800

Pamela D

Oxford, CT
Wrote a review on 4/23/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Loved Becky. We are moving out of state and she did a great job of helping me navigate through all the delivery and pickup times, and also set up Hire A Helper for us, A+

Distance: 636 mi
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William D

Staten Island, NY
Wrote a review on 4/23/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

So far so good they picked it up from Staten Island, New York and it’s going to Maricopa Arizona. Will see you when it gets to Maricopa.

Distance: 2,200 mi
Cost: $5,100
Per. Mile: $2.32
SqFt. Moved: 1,200

Robert P

Georgetown, TX
Wrote a review on 4/23/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

Product looks good. Driver was not a great representative of the brand. Container was dirty and needed a sweep. Delivery truck was filthy.

Distance: 850 mi
Cost: $2,200
Per. Mile: $2.59
SqFt. Moved: 1,700

Mark H

Asheville, NC
Wrote a review on 4/22/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Everything seemed to arrive successfully. There was some shifting and a little box crushing, but all of the fragile stuff I unpacked arrived unscathed.

Distance: 2,200 mi
Cost: $12,000
Per. Mile: $5.45
SqFt. Moved: 2,400

Mary Ann D

Newport News, VA
Wrote a review on 4/22/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

Moved unit from Pa to VA storage, then my apartment

Distance: 400 mi
Cost: $3,000
Per. Mile: $7.50
SqFt. Moved: 900

William B

Charlotte, NC
Wrote a review on 4/21/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

All went as they promised. I am very appreciative for their service.

Distance: 55 mi
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Christina S

Great Barrington, MA
Wrote a review on 4/21/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

The computer system and phone answering at pack rat was a little unresponsive, but onvce we got through, they were helpful and professioinal. The guy who picked up and the guy who dropped off the pod communicated well and was great.

Distance: 1,000 mi
Cost: $2,500
Per. Mile: $2.50
SqFt. Moved: 100

Nancy C

Greensboro, NC
Wrote a review on 4/19/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Michael Thomas (Greensboro, NC Office) and Gabby at Pack Rat were very helpful, very good with their communication about arrival times and cost. In addition the gentleman that dropped off the pods was very respectful and on time. The gentleman that picked up the pods was very nice as well and even came back later in the day to pick up my second pod because (of course) we had more items to add! My all around experience was very positive and everything went better than expected and could not have been easier. I highly recommend Pack Rat!

Distance: 575 mi
Cost: $3,500
Per. Mile: $6.09
SqFt. Moved: 750

Lisa T

Ocean Isle Beach, NC
Wrote a review on 4/18/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Pick up and delivery as scheduled. Communication was great and frequent. Container unti met my needs and was safe and secure. I would move again with Pack-Rat without hesitation.

Distance: 600 mi
Cost:
Per. Mile:
SqFt. Moved: 1,300

Suzanne L

Marietta, GA
Wrote a review on 4/16/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Excellent service and the best communication!!

Distance: 420 mi
Cost: $2,778
Per. Mile: $6.61
SqFt. Moved: 1,000

Suzanne G

Davidson, NC
Wrote a review on 4/12/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Delivered as promised, recommended Hire A Helper to me

Distance: 180 mi
Cost: $600
Per. Mile: $3.33
SqFt. Moved: 800

Jt R

Schenectady, NY
Wrote a review on 4/9/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Chose this company because they had a spring time coupon

Distance: 1,000 mi
Cost: $3,257
Per. Mile: $3.26
SqFt. Moved:

Margaret R

Seattle, WA
Wrote a review on 4/4/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Driver, Shannon, who Delivered container, was very pleasant & did a good job! Container held more things than I estimated! Customer service was excellent! Container was clean. I would use them again.

Distance: 1,300 mi
Cost: $3,400
Per. Mile: $2.62
SqFt. Moved: 810

Townsend C

Concord, NC
Wrote a review on 4/2/2024
1-800-Pack-Rat Review
(3 out of 5 rating)

Was told my container was plenty big for my size house and had to find two additional spaces last minute for my possessions.

Distance: 30 mi
Cost: $500
Per. Mile: $16.67
SqFt. Moved: 2,100

James S

Essex, MD
Wrote a review on 3/29/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

I have used Pack Rat several times in the past and will continue to solicit their services when needed. The delivery person called to let me know when he would be arriving and performed his job flawlessly!

Distance: 1,600 mi
Cost: $4,800
Per. Mile: $3.00
SqFt. Moved: 2,000

Brian B

Alpharetta, GA
Wrote a review on 3/26/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

The container was delivered exactly on the day/time requested. They placed it exactly in the driveway where we wanted it. Very happy.

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Thurmon C

Gloucester City, NJ
Wrote a review on 3/24/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

I had car trouble and was late. They did what was necessary to deliver my Pods. THANK YOU SO MUCH!

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Tim M

Evergreen, CO
Wrote a review on 3/22/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Good support and communication.

Distance: 1,800 mi
Cost: $4,000
Per. Mile: $2.22
SqFt. Moved: 3,000

David G

Boise, ID
Wrote a review on 3/11/2024
1-800-Pack-Rat Review
(3 out of 5 rating)

Delivery of the empty unit at the originating location was rescheduled once due to staffing issues. Delivery of the full container at the final destination was rescheduled 3 different times for unknown reasons.

Distance: 900 mi
Cost: $4,700
Per. Mile: $5.22
SqFt. Moved: 2,400

Charles I

Lewisville, NC
Wrote a review on 3/8/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

They moved us from cal to NC

Distance: 2,000 mi
Cost:
Per. Mile:
SqFt. Moved: 2,100

Charles I

Lewisville, NC
Wrote a review on 3/8/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

They picked up and delivered when they said they would.

Distance: 2,000 mi
Cost:
Per. Mile:
SqFt. Moved: 2,100

Carol P

Surprise, AZ
Wrote a review on 2/28/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

As stated above when the 16' POD arrived is looked smaller than we expected. My huband measured it and it was 20% smaller than expected as compared to the website's dimensions. As we read more closely, the description did say "outside dimensions." When we spoke to customer service my husband explained that the website is there for the customer. Customers need to know the inside dimensions and many would do what we did; assume the measurements shown are for the interior. We suggest strongly that the website be accurate to what the customer needs to know.

Distance: 1,425 mi
Cost: $3,700
Per. Mile: $2.60
SqFt. Moved: 1,950

Robin C

Litchfield, CT
Wrote a review on 2/27/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

There was a slight glitch with scheduling ,but they came through as promised and on time . They referred the movers to do some loading and the men were great . So far ,very satisfied with the first part of the move .

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Daniel H

Bainbridge Island, WA
Wrote a review on 2/24/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

On-time, professional, experienced and friendly! You should hire them!

Distance:
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Per. Mile:
SqFt. Moved: 2,400

George H

Bradenton, FL
Wrote a review on 2/21/2024
1-800-Pack-Rat Review
(3 out of 5 rating)

Container was clean and delivered on time by a friendly driver. Pick up was on time but driver backed up into container denting it. Can't tell if damaged any of our future

Distance: 20 mi
Cost: $400
Per. Mile: $20.00
SqFt. Moved: 1,600

Boyd M

Goodyear, AZ
Wrote a review on 2/17/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

On time and did what they said they would do.

Distance: 2,050 mi
Cost: $4,000
Per. Mile: $1.95
SqFt. Moved: 2,200

David T

Henderson, NV
Wrote a review on 2/16/2024
1-800-Pack-Rat Review
(3 out of 5 rating)

delayed my move on both pickup and delivery because the don't work certain days , i.e. Wednesday in Vegas.

Distance: 250 mi
Cost: $4,000
Per. Mile: $16.00
SqFt. Moved: 2,500

Caryl V

Beaumont, CA
Wrote a review on 2/15/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Packrat Drivers are awesome!

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Doug R

Franklin, IN
Wrote a review on 2/10/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Not only received great service when booking the order, but perfect on time deliveries and pick ups of the containers. Great pricing when compared to other services.

Distance: 1,800 mi
Cost: $8,600
Per. Mile: $4.78
SqFt. Moved: 1,610

Jeff & Betty B

Cape Coral, FL
Wrote a review on 2/8/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Phone contacts were real good. Details covered well. They adjusted for my changes. I added a POD to the order. The 12 foot container was not available.

Distance: 1,300 mi
Cost: $6,000
Per. Mile: $4.62
SqFt. Moved: 2,000

Wendy C

Phoenix, AZ
Wrote a review on 2/1/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Very helpful and professional. Always willing to help whenever we had questions.

Distance: 40 mi
Cost:
Per. Mile:
SqFt. Moved: 1,900

Lillie H

Summerton, SC
Wrote a review on 1/31/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

My furniture was delivered to my address from Miami, Florida without any broken items. The driver was very professional upon delivery of the POD.

Distance: 548 mi
Cost: $3,500
Per. Mile: $6.39
SqFt. Moved: 1,300

Susan T

Mantua, NJ
Wrote a review on 1/29/2024
1-800-Pack-Rat Review
(2 out of 5 rating)

My furniture is scratched up, box spring and lamp shade ripped, boxes crushed

Distance: 752 mi
Cost: $4,000
Per. Mile: $5.32
SqFt. Moved: 1,000

Thomas C

Goodyear, AZ
Wrote a review on 1/29/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Their driver was very professional and put the container within inches of where I wanted it. I would happily use their services again.

Distance: 2,000 mi
Cost: $4,000
Per. Mile: $2.00
SqFt. Moved: 400
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