Great job, direct dealing, driver easy to deal with

I have used them before and received a good container. This past container was rusty, and missing some of the proper tie down hooks.

PACK-RAT was on time, and communication was very good regarding pick up and delivery.

They were on time for delivery and pick up. They were accommodating when I needed to re-schedule.

Drop off was great. Picking up the full containers took some effort, as they picked up one but not the other.

The truck driver was the best. Quick efficient friendly and courteous. Oh my could he maneuver that truck!!! Tight fit in driveway and he did it with confidence and professionalism. I have never seen such an accurate quick truck driver. I worked in shipping dock for 7 years and this guy was GOOOOOOD!!!!

We are only 1/2 way through our move so far (we're packed up but haven't left yet) but we are happy with 1-800-packrat so far. They are easy to work with and their website makes it easy to schedule drop offs and pickups.

Took a few days longer to drop off the container.

Pods were clean. held a lot of items.

Overall a great experience.

My local operations supervisor was terrific. After the container was delivered, I noticed there was a dent in the front wall bad enough that sunlight was shining into the interior and it would have let water in as well. I called and he had the driver come back and put thick foam tape inside and out.

The only issue we had was the driver pulled onto the driveway when I specifically asked for the container to be dropped on the street and unfortunately the driver cracked my driveway. I called and they are accepting a claim to repair.

Service as far as container pickup and delivery was good. Trying to get the right person on the phone can be a challenge. They send out emails from imaginary people and if you respond to them, you're just wasting your time. It's better to call.

Packrat services were fine, and the drivers were very excellent, I just don't like that the monthly rate was raised while I already had my things in storage.

Complete shit to be fair. Was told when I booked I would have POD by a certain date and now thats changed twice in two days. Dallas to Jacksonville should not take 9 days. Getting the run around on confirming delivery date.

Everything arrived safely and was delivered on time. Their communication with the customer could be better though.

The pick up at my house was excellent. In my new place I am waiting two days now for the delivery and the communication has been very poor. I’ve only known there was a delay because I called. They’ve given me five different times so far and no container has yet arrived. It is now 8:30 pm. of the second day.

Driver needs more training... but ok.

their customer serves was very good but the container wasn't in very good shape and didn't have near enough places to tie down the cargo.

Good so far. We have onlypacked it up, but it hasn't shipped yet. We will see once the pod is shipped and is delivered for unpacking.

PackRat was chosen to provide 3 8x16 containers for my move. They placed these cubes within the parking lanes designated by the CubeSmart manager, without damage. The driver provided locks and demonstrated how to use the doors and where to attach tie down straps to hold materials in each section in place. They arrived on schedule and the same driver would return with one contaniter at a time. Great care was taken to protect my posessions. The containers were taken to the conditioned storage facility in Manassas, VA and they were loaded on a truck and quickly set out to my new home. Support was great and I received timely communications throughout the process.

Had everything removed from a full trailer in less than an hour, treating everything with care and checking with me on where each thing should go, etc. Friendly and professional all the way.

Loved Becky. We are moving out of state and she did a great job of helping me navigate through all the delivery and pickup times, and also set up Hire A Helper for us, A+

So far so good they picked it up from Staten Island, New York and it’s going to Maricopa Arizona. Will see you when it gets to Maricopa.

Product looks good. Driver was not a great representative of the brand. Container was dirty and needed a sweep. Delivery truck was filthy.

Everything seemed to arrive successfully. There was some shifting and a little box crushing, but all of the fragile stuff I unpacked arrived unscathed.

Moved unit from Pa to VA storage, then my apartment

All went as they promised. I am very appreciative for their service.

The computer system and phone answering at pack rat was a little unresponsive, but onvce we got through, they were helpful and professioinal. The guy who picked up and the guy who dropped off the pod communicated well and was great.

Michael Thomas (Greensboro, NC Office) and Gabby at Pack Rat were very helpful, very good with their communication about arrival times and cost. In addition the gentleman that dropped off the pods was very respectful and on time. The gentleman that picked up the pods was very nice as well and even came back later in the day to pick up my second pod because (of course) we had more items to add! My all around experience was very positive and everything went better than expected and could not have been easier. I highly recommend Pack Rat!

Pick up and delivery as scheduled. Communication was great and frequent. Container unti met my needs and was safe and secure. I would move again with Pack-Rat without hesitation.

Excellent service and the best communication!!

Delivered as promised, recommended Hire A Helper to me

Chose this company because they had a spring time coupon

Driver, Shannon, who Delivered container, was very pleasant & did a good job! Container held more things than I estimated! Customer service was excellent! Container was clean. I would use them again.

Was told my container was plenty big for my size house and had to find two additional spaces last minute for my possessions.

I have used Pack Rat several times in the past and will continue to solicit their services when needed. The delivery person called to let me know when he would be arriving and performed his job flawlessly!

The container was delivered exactly on the day/time requested. They placed it exactly in the driveway where we wanted it. Very happy.

I had car trouble and was late. They did what was necessary to deliver my Pods. THANK YOU SO MUCH!

Good support and communication.

Delivery of the empty unit at the originating location was rescheduled once due to staffing issues. Delivery of the full container at the final destination was rescheduled 3 different times for unknown reasons.

They moved us from cal to NC

They picked up and delivered when they said they would.

As stated above when the 16' POD arrived is looked smaller than we expected. My huband measured it and it was 20% smaller than expected as compared to the website's dimensions. As we read more closely, the description did say "outside dimensions." When we spoke to customer service my husband explained that the website is there for the customer. Customers need to know the inside dimensions and many would do what we did; assume the measurements shown are for the interior. We suggest strongly that the website be accurate to what the customer needs to know.

There was a slight glitch with scheduling ,but they came through as promised and on time . They referred the movers to do some loading and the men were great . So far ,very satisfied with the first part of the move .

On-time, professional, experienced and friendly! You should hire them!

Container was clean and delivered on time by a friendly driver. Pick up was on time but driver backed up into container denting it. Can't tell if damaged any of our future

On time and did what they said they would do.