Excellent support when we booked their service. They called a day before as expected and asked if they can bring the containers early since they had a cancellation. That all worked out - 2 different drivers arrived with one container each. They both did a great job fitting it down our narrow street. They were very professional.

Good service from end to end, however, the only thing that could be improved is the arrival window, there is no window....none of the reps can give an answer on an ETA of the container which can be very stressful to customers. Whether its for delivery or pick-up, customers were left not knowing when until an hour before the driver texts or calls. In our experience, it wasn't an hour, it was more like 35 mins the driver called prior to arrival. If you're a customer you know what I'm talking about. For me it didn't stop there, it was also stressful when the container supposed to be picked up from origin destination on Tuesday, only to find that they couldn't make it on the day due to many "orders", and it ended up the next day. I found out about this after calling the 1-800 number multiple times worrying. That wasn't a good experience. I wish it was different. After that incident, the service got better. I hope they'll improve on this matter. It wasn't a cheap option, the reason why we did it is to lessen the stress & burden traveling cross country with a pet. At the end destination, it was a much better experience....from speaking with a rep to the driver who delivered & pick up empty container. For that, we thank you.

PackRat containers were very effective - arrived and delivered as scheduled.

Great over all --but I moved to Maine and they do go north of Mass.

So much went wrong with this. The agent "assured" me all of my belongings would fit in a 16' container even though I told her everything I had. Just be honest, so we can rent what we need! My container was half loaded and no way the rest of my house was going to fit. I called to get an additional 8' container and was told they didn't have one, but would give me another 16' with the discount. That means you're only charging me for the 8' right? No...I was charged for another 16'. $4200 I wasn't expecting to pay. They just charged my credit card without my permission. When I escalated to a supervisor, they only gave me a $550 discount. The 1st driver didn't contact me that he was on his way, but called me when he arrived at my house. I had to run home to meet him. The driver that dropped my 2nd container was great and so were the 2 drivers that picked up my containers. You also have to wait on hold for about 20 minutes anytime you want to speak with someone.

PackRat has the best containers and turns out best pricing too. They assigned a veteran friendly planner and things were done well plus a veteran benefit. Be sure to plan for your garage and yard items. 2 fully packed 16 ft containers were not enough, later after house clean out I needed a uhaul trailer. I should have gotten a 3rd 6 ft or maybe 12 ft containers. Live and learn. My planner suggested it but I thought I could let go of more. The pickup and delivery schedulers and drivers were very friendly as well. I opted for unload helpers and that made a huge difference. A holiday present to myself. If you are in the NW Florida or south Alabama area, choose Allsouth Moving LLC for load/unload helpers. $6300 + ($440 * 2 to unload helper teams) 2 unload days, one for each container, so 2 unload teams 1400 sqft + garage, basement and yard

Need bigger containers

They arrived on time to drop off container and to pick it up

Total move not completed pending pickup of last container and my call for delivery...!

Sturdy, sealed container inspired confidence that my valuable furniture and good would arrive at my destination in good condition. The doors, opening outwards gave extra clearance for my larger pieces. Very safe and secure! Recommend PackRat for container shipping!

They delayed my drop off 3 times and delivered at 7:00 pm after a promised morning drop off. They charged more than the quote.

All my stuff was in perfect condition, great transport!

Well managed. On time and safe.

They were very flexible about scheduling the delivery of the empty container, picking up the loaded container, delivering the container and pickup of the empty container.

Dealing with the corporate office was not a good experience. They did not seem to know what the local office schedules were. The hold times and call backs were horrible. For each appointment they booked the local office was kept in the dark. My storage was in climate controlled long term rental for 4 containers. The local delivery gentleman for the first drop off was wonderful, helpful, and courteous. Still awaiting the next drop off as I needed two. All four containers are full of mold so the majority of my belongings in these 4 PODS are unusable and taking an inordinate amount of time to sort through and then arrange for the stuff to be hauled away by a private contractor at my expense. Since the items could not come into my home due to mold, my yard looks like a flea market or a junk yard at this point. Extremely disappointed with the supposed climate control storage. The containers are in very poor condition as well. In addition to mold, so far have found dead insects, live earwigs, spider balls, etc. in my belongings. Very disappointing.

All very professional and friendly...!

everything was perfect.

The Pack-Rat driver delivered our container safely and early enough for us to gain a whole day to initiate unloading the front end. The placement on our driveway was perfect.

nice but my furniture did not fit, and she told me it would?????

These were real professionals willing to help with everything, including packing. I would recommend them to anyone who needs assistance with packing and loading!

On one of the pods had a hard time latching the door

I gave a separate review

The main office consistently called to confirm and updated me of they arrival.

Great communication and planning. The initial delivery of the 16-ft container went better than we hoped for. So far, everything is first rate!

No problems. Contents of container looked exactly like they did when it was loaded 6 months prior.

All the truck drivers that dropped off and picked up the container were good. Customer service was good too.

Both drivers of the pods were friendly and professional.

Good price, and they delivered as promised.

Easy drop off and pick up

Driver was friendly and professional and did a great job.

Good delivery and pick up on both end of our move from Denver Colorado to Prescott Valley AZ. Drivers were very professional.

Packed poorly and damaged product

Drop-off and pick-up as expected. Pod was just the right size.

Fantastic and always on top of everything and super nice on the phone with all the details and questions I had.

Second time I've used them they were awesome

The PackRat container service has been flawless so far! I got things booked, container arrived, pick up completed all as promised with no fuss and good communication along the way. I'm having them store the container while renovating our new place across country so I'll try to provide an additional review post-delivery.

The containers weren't delivered in the sequence that was scheduled which made it difficult. We were to have an extra person to move a safe, consequently we paid for an extra person that was not needed and then we short one man to move the safe. NOT GOOD

Arrived in sufficient time for packers, even though llate in the evening.

We were given a discount for all the issues, but would have preferred better service

So far so good. Our container is currently being stored for us until we find a house. We will know more when the container is delivered.

They were easy to work with and accommodating to work with when we needed to acces our pod prior to delivery

Very knowledgeable and understanding. Phillip the driver was amazing. Containers were perfect for our needs. Highly recommend

Everything arrived and no broken items!

they were very pleasant however even after my supplying them with an actual list of my furniture they underestimated the number of necessary containers. the storage company brought it my attention. On the day of pick up I had to add another container with no ability to negotiate.

Great option for moving long distance or when you are not sure of the timing of the unloading. All went great except the initial delivery of the empty container arrived several days late and threw off my loading schedule.

Wonderful company! I needed two more containers than originally reserved. The manager at the company was great, understanding, and accommodated my immediate need for the extra containers. Mike in scheduling was amazing, despite being short delivery drivers and a full schedule, he made sure to pick up the two full containers we had and delivered the two extra containers that same day. He was excellent with communication through the whole process! Definitely would recommend, this amazing company!

Kept in contact. Great pricing. Managed everything.

Too early to tell. The move isn't complete yet.