Pack Rat did not deliver the containers as ordered, and then claimed that they had nothing in their schedule. If they did then their customer service staff did not enter it properly. The delay was four days. They then claimed they couldn't pick up the empty containers in a timely manner, this took 5 days. The only good thing about their work was the delivery and pick up driver, he was excellent.

I would recommend anyone wishing to use this service, that they get a written quote for all steps in the process of the order completion. *meaning initial drop location cost, initial pickup location cost, destination location drop cost, destination location pickup cost. If your item is housed in the companies warehouse for any length of time, make sure the quote includes that additional cost. The management and phone support with this company leaves a lot to be desired. Hours spent on various phone calls, being tossed from one department to another. When I spoke to a manager he was no help at all. I let some time pass and called back and received a very nice gentleman that helped with all of my concerns and saved me over $1000. I will not use this company again and I definitely would not refer anyone to them. The only one exception is the drivers. They were great!

Good service overall with competitive prices. My items made it from cross-country travel in one-piece and it was on-schedule. However, there was a bit of confusion with my order, where I paid extra for a morning drop-off but I was told multiple times by their staff that they didn't see it in their system. Eventually, they decided to accommodate my morning drop-off request after phone call correspondence. Their online website was inaccessible so any service updates throughout the process had to be handled over the phone with ~30 minute hold times.

The company was easy to work with and communicate with.

I needed another container last minute and the manager got me one the SAME day! Amazing.

We ordered two containers, an 8' and a 16' to pack and move our household from California to Arizona. I would use them again and again. The containers arrived on time and were picked up on time. Great company!

Extreme trouble setting up what I needed. Specifics set up with agent not accurate in my online account. Big hassle getting everything straightened out. Finally got the container delivered on time.

Came on time, good communication. Easy to schedule drop-offs and pick-ups

I had to call for a second pod and the lady assured me it would be there by mid afternoon the next day so my movers would still be on hand. Didn’t make it in time and my husband and I have to load the second pod ourselves.

**Review for Pack Rat** ????? It started off great with Pack Rat. Susan MacNeilage was nice and helpful, and the drivers were fantastic, dropping off the pods exactly when promised. However, I was billed $1100 over the quoted price. After being constantly called until I paid, now there’s complete silence. I’ll be disputing the charge. It was a terrible ending with what I thought was the best company to go with. So, GET YOUR QUOTE IN WRITING! I might use them again, but I’m sad it didn’t end well.

We changed from PODS to PACKRAT 2 weeks before the move. PACKRAT is a completely steel structure all around. I didn't feel comfortable with the PODS container structure (fiberglass roof and wood flooring) traveling across 3 states to our destination especially with the weather we've been experiencing.

very happy with packrat. climate controlled, timely and easy pod drop off and pick up

On-time and great job delivering my POD to the location as requested. The driver was very professional.

I was a ten hour window for deliver of the storage pod. The pod did not arrive within that time frame. I had to call to make sure they were still coming. I then was given a four hour window. The pod arrived within the second time frame. The driver was very professional, knowledgeable and courteous. The drivers skills and knowledge with his truck and maneuvering the pod was excellent.

Ontime and very accommodating. Provided us with a great alternative to temporarily storing some unused items.

Everything arrived when they said it would, however, the time frames for transporting from Portland Oregon to Orange County California seemed too long, and the scheduling for dropping my containers at my new home was difficult

Hard to keep informed during the process. Not easy to communicate with.

Very punctual, courteous and respectful individuals.

Cancelled the first date, rescheduled when the container arrived they weren’t able to get it off the truck and it went back to the warehouse. Called and was put on hold for over and hour with no resolve. Moved cross country. Would not recommend them

There is nowhere inside the container to attach straps or cords, leaving anything not loaded perfectly to shift, drop, break. If there is room for things to move- they will. A number of my furniture items were damaged or broken. The pickup and drop off require 2-3 parking spaces which is challenging in an apartment complex. The 8ft container WILL be put across two parking spaces. The drivers were both very nice, polite, on time and as helpful as they could be.

The size of the container (8ft) was almost too small. I had donated a lot of furniture and everything fit just right (I had a bit more extra space but not sure if everything would have fit). The condition of the container was good and they gave me a lock. I had the container sit outside for 5 days which was awesome. The delivery times for the most part worked out. The estimate times may vary between what the company tells you and the time that the truck drivers comes in.

It took 2.5 weeks for container to reach destination. Though they are within SLA, but it was took much compared to other movers.. Also, time confirmed by local depot for container to arrive at destination was not correct & they didn't shows up as per unloading team schedule & due to which I have to pay extra $300 for company helping unloading to come for next day.

Pick ups and drops were done in a timely manner, very experienced drivers and excellent communication within their company.

Everything went great until the last container pick up which they did not show up for. Got a call late afternoon saying they would not make it and offered $50 off our moving cost to compensate.

Kept me informed and was very helpful.

I wish the box units were in better shape, but they did the job. I used packrat because my daughter used pods and got screwed around big time with late ship,ments and empty promises. You need to understand, once they have your belongings you are entirely powerless and at their mercy. SO I chose Packrats and while there was some serious misunderstanding of shipping logisitics, I was able to get a supervisor on the phone and she reviewed the recorded phone call of the initial set-up call and heard that I indeed was correct and she made good, so I give them props for that. They did deliver on time, and drivers were helpful and courteous. I would use them again.

Excellent communication and service!

Excellent customer service, was pricey tho compared to others

We did not understand that there was a rental fee in addition to a transport fee. Not at all happy with the sales person. Felt we were deceived when asked about the final cost.

The pod showed on time, and it was clean and dropped quickly.

Pack rat did a wonderful job offloading our units in the driveway. They were on time and very friendly.

Best ever. I hope I don't have to move again, but if I do, I will use them again.

I would definitely not recommend them for a long-distance move. The containers were one day late on both the initial drop-off and pick-up. Once they were transported across the country, one container was delivered two days late, and the other one three days late. I was NOT notified that ANY of them would not be delivered when promised - I had to call the national customer support number. Every time I was told by customer support that I would be the first drop-off in the morning. One was dropped at 1:00, and the other one at 11:00 (after a 7:45 phone call from the driver letting me know he was an hour away). There is no way to reach local branches. Even customer support can't reach them most of the time. I was quoted $9440 for two 16 foot containers. It was said as, "I can get you moved for a total of $9440, with rental fees of $300 per container after a month." This was not true. It was $9440 PLUS tax, fees, and the rental for each container on top of it. So with all of this, plus the movers on both ends, I ended up paying the same amount was what United Moving Co quoted - and they would have been on time and wrapped all of my items.

The men that managed the pod in Houston, Texas and in Hudson Wisconsin were very professional and on time.

Second times I've used them

It was a little tricky putting my container in my parking spaces but they both did a great job

Container delivered and picked up as scheduled. I will update review once container delivered.

They called the day of the delivery to say the driver was sick and they could not drop off. This was a big issue since I had movers coming to pack it. They managed to get one there but we had to wait 2 hours for the 2nd container the next day.

Other than their truck breaking down and delaying delivery by a day, it was seamless. Fortunately I hadn't booked the helpers for until the next day for just such a mishap, and they made sure my bins were here before the unloaders arrived

Packrat is great; however, some of their customer service reps were not great. We ran in to a problem with our pods being delayed and were getting threats from the woman who bought our house. The customer service rep made a joke of it, refused to help and accommodate. When I asked to speak to a manager she said she was a manager and when i asked to speak to a snr manager she said she is a snr manager too. However, when I wrote an email to explain, I had an actual manager call me back and work on a resolution with me.

Great job, direct dealing, driver easy to deal with

I have used them before and received a good container. This past container was rusty, and missing some of the proper tie down hooks.

PACK-RAT was on time, and communication was very good regarding pick up and delivery.

They were on time for delivery and pick up. They were accommodating when I needed to re-schedule.

Drop off was great. Picking up the full containers took some effort, as they picked up one but not the other.

The truck driver was the best. Quick efficient friendly and courteous. Oh my could he maneuver that truck!!! Tight fit in driveway and he did it with confidence and professionalism. I have never seen such an accurate quick truck driver. I worked in shipping dock for 7 years and this guy was GOOOOOOD!!!!

We are only 1/2 way through our move so far (we're packed up but haven't left yet) but we are happy with 1-800-packrat so far. They are easy to work with and their website makes it easy to schedule drop offs and pickups.

Took a few days longer to drop off the container.