1-800-PACK-RAT® Reviews
This is the only company that did a decent job with the move. Very expensive but moved from Northern California to Southern California. Had to get 4 containers. Make sure you keep asking for a discount! They didn't tell me all of the costs, and I was surprised. The drivers were all very nice and accommodating. One container was difficult to open and close, but it worked out. Make sure you call in advance for the containers to be delivered. My last container was delivered a day late and no communication in advance. I called when it was noon and nothing. Apparently, they are having problems with the supervisor at the warehouse not contacting customers. Hopefully they will figure this out, because all drivers are professional and helpful.
Delivery was after 6pm - I had waited all day. No delivery window, no communication until the truck was close. Calling customer service is a nightmare. Wait times have exceeded an hour every time I have called and then the call lasts over an hour because you are put on hold, transferred to other people, put on hold again. I would not use this company again.
Communication not good. Got it done and on time, but very stressful process. Empty container was delivered late at night when I was not there, and I told them I would not be there. Loaded container was put on the truck with door facing the wrong way...again, just really poor communication and coordination. Don't be fooled that your "move coordinator" does anything other than take your order, then poof...you're on your own to deal with multiple people.
The driver was excellent—communicative and skilled. The container itself was a little battered on the outside, but the inside was clean. I chose this company because it was cheaper than the other storage container companies. Customer service was pretty good, once you got them on the phone (which can take a very long time). The reason I gave 4 vs 5 stars is due to the size of the container. The largest option is only 16’, so I had to get two.
This is a 2 phase move with my containers first going to the local storage and then eventually to my residence once that has been secured. The initial ordering process was okay, there were just a few mistakes in when and how each phase was to be executed. The prices is the best for this type of service.
