The driver was excellent—communicative and skilled. The container itself was a little battered on the outside, but the inside was clean. I chose this company because it was cheaper than the other storage container companies. Customer service was pretty good, once you got them on the phone (which can take a very long time). The reason I gave 4 vs 5 stars is due to the size of the container. The largest option is only 16’, so I had to get two.

Timely with drop off and pick ups!

Excellent service .. will continue to use 800 Pack Rat in future. Will definitely recommend !!

My only complaint is that I told them I had to move an upright piano and that information was not passed on to Hire a Helper

These guys have problems. Delivery was four days after it was scheduled.

On time and professional

So far, everything has gone well and without a hitch! This is 1 of 4 16 ft containers. But most importantly all containers have arrived to their warehouse and if delivered here according to the schedule,it will be the best you can hope for .

They were easy to deal with, responsive and pricing was fair.

Great service all the way through!

Billing was a little twitchy and the initial delivery of the container was a half-day late - other than that, all good.

Pack Rat was on time with all delivering & picking up of the containers.

So far, so good. Excellent communication. Will need to update this review in early July, once everything is moved up to our new residence.

Tough to get person on phone, failure to communicate

Fast, efficient and helpful. Goods arrived as packed.

easy to work with and professional

Delivery was on time and quickly put into correct place. Would definitely use them again.

Somewhat difficult to reach a person. I found their website to schedule/ change things rather difficult to navigate

They were great and accommodating and very helpful, especially since I realized I needed more containers than originally planned.

I was lucky enough to have my call answered by Dio in Florida. He was very helpful. He handled everything from the POD to the movers. He even made a few suggestions that I hadn't thought about. He was professional, pleasant, and a good conversationalist while completing his job.

This is a 2 phase move with my containers first going to the local storage and then eventually to my residence once that has been secured. The initial ordering process was okay, there were just a few mistakes in when and how each phase was to be executed. The prices is the best for this type of service.

I chose this company because they beat the PODS price for the exact same product.

Showed up on time and picked up container on time

They changed prices on me last minute & they forgot the lock. Their suppor t is hit or miss,

PackRat is just phenomenal to work with. Very attentive and professional employees and a great system to get your move completed.

The size container was appropriate for my move, the container condition was acceptable, customer service was friendly but not always the most helpful. I chose the company due to lower cost and to have more control than with traditional movers over others having access to my belongings.

1-800-PackRat was great!!!! Hire-A-Helper in Texas was too. Smart Move out of Asheville, not so much

knowledgeable and very helpful. This was my first time doing a POD

We've used Pack Rat previously and found they had the best pricing. We moved across the country, we liked that during transport they park in a climate controlled warehouse. We also used our own locks.

Easy to work with

They were very flexible with delivery dates and made good recommendations for our move.

Great to work with the get everything scheduled.

Fast, efficient and careful with our property.

Everyone was great to work with.

Very clean and professional storage unit.

I used Pack Rat. I will not recommend doing any business with them under any circumstances.

If I ever move I would use Pack Rat again.

Everyone was great, from the fellow who took my call to give me information and schedule my move, to the four different drivers who picked up or dropped off the pod.

Absolutely awesome experience to complete a move/packing job out of state. Cannot say enough about their customer relations (Dawn) and coordination. The driver (Nayeve) was fantastic and went well-above to help my family. PackRat is a great solution for managing the difficulties of a major long distance move.

I experienced a minor hiccup with the transportation company PackRat—the container delivered was in rough shape and didn’t have a functioning locking mechanism, so I couldn’t secure it properly with my own lock. I contacted a supervisor who was very responsive and assured me that the issue would be resolved quickly, with the necessary part replaced. Aside from that, the overall customer service was friendly, professional, and helpful throughout the process. I appreciate their prompt attention to the matter.

They arrived on time, for drop off and pick up and gave us an hours notice prior to arrival. The process was very fast and efficient. The container was as described and most importantly very clean on the inside. Their customer service was very helpful and knowledgeable. We would use them again happily!

They were delivered on time, and they called about picking them up on time.

great driver who dropped container. container very clean. thank you

The pod arrived on time and was placed in the proper location.

They came when they said they would and called when an hour away. The driver was very polite and did a great job.

First time using a pod - it was a little tricky making sure they had plenty of space to pickup/dropoff the pod, but worked out. Pod was dirty upon arrival so I had to sweep it out before loading anything. The driver was very nice on dropoff and pickup but was supposed to give hour notice before arrival on both occasions and didn't on pickup - thank goodness I was ready. I had a lot of moving pieces with my cross-country move and just needed something affordable and quick. Not thrilled I will be taking 2 days to drive to new place but the pod won't deliver for 10 days doing the same drive. Nervous my stuff is going to get moved around/damaged a bit so hopefully the movers packed everything extra secure!

Long wait times on phone. Unable to drop off container where requested.

Second time using PackRat for moves from Atlanta to Florida and back. Totally satisfied both times. Drivers always cheerful and placed the pods exactly where we wanted them.

Everyone I had contact with at Pack Rat was professional and the whole process ran smoothly on this long distance move. The lady that help me decide the size of containers and schedule Hire a Helper was really helpful. My 1 recommendation would be to get a slightly bigger container than you might think you need - it isn't that much more expensive and its better to be able to take all your stuff rather than have to leave some of the stuff that doesn't fit.