1-800-PACK-RAT® Reviews

Rose S

Lebanon, TN
Wrote a review on 12/11/2022
1-800-Pack-Rat Review
(3 out of 5 rating)

Customer service is good, the people working there picking up and dropping off the containers are very nice and careful. The containers are well built and weatherproof. The contents arrived in good shape. But they do not notify the customer when there are delays. I had to keep calling them to find out the new delivery schedule. This is why i rate them as average. The causes of their delivery problems is that their their equipment keeps breaking down. A forklift in NY was out of commission for 3 weeks. Both NY and Nashville have issues with at least one truck. They had issues getting my containers shipped out and could not guarantee when I would get them. I was stressed because I had a tight timeline. An email, text or phone call informing me of the issues is expected business practice.

Distance: 950 mi
Cost: $9,000
Per. Mile: $9.47
SqFt. Moved: 1,600

Barry K

Cathedral City, CA
Wrote a review on 12/10/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

POD delivery/Transport/Pick up was great. Customer service by phone was excellent, once you finally got through—horrific wait times of many hours, at times. Good online system to manage your POD delivery and pick up out of storage.

Distance: 500 mi
Cost: $6,500
Per. Mile: $13.00
SqFt. Moved: 2,000

Francine F

Valencia, CA
Wrote a review on 12/9/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

The first half of the move went fine. The delivery driver even called ahead to find out how it would be positioned so he could have the door in the best place. The container is in route so I can't review the last half of the move.

Distance: 2,700 mi
Cost: $4,100
Per. Mile: $1.52
SqFt. Moved: 900

Rex P

Muncie, IN
Wrote a review on 12/6/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Great Service on Both ENDS.

Distance: 1,300 mi
Cost: $10,000
Per. Mile: $7.69
SqFt. Moved: 2,300

Michael L

Dallas, NC
Wrote a review on 12/5/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Well worth the money. I like the flexibility of when I could have the containers dropped off and picked up at both locations.

Distance: 850 mi
Cost: $5,800
Per. Mile: $6.82
SqFt. Moved: 2,000

Karen G

Altamonte Springs, FL
Wrote a review on 12/5/2022
1-800-Pack-Rat Review
(4 out of 5 rating)

Thought it would be bigger

Distance:
Cost:
Per. Mile:
SqFt. Moved: 2,000

Joyce a

Foley, AL
Wrote a review on 11/29/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Awesome nothing was broken.

Distance: 2,436 mi
Cost: $18,000
Per. Mile: $7.39
SqFt. Moved: 2,503

Tom C

Howell, MI
Wrote a review on 11/28/2022
1-800-Pack-Rat Review
(4 out of 5 rating)

I used Packrat and was satisfied with their service. They dropped off a pod then picked it up when they said they would. They held my stuff for a month, like I wanted then delivered when they said they would. I don't remember excact coist but somewhere between $350 & $400.

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Jennifer M

Hawthorne, FL
Wrote a review on 11/22/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Pack Rat did a great job dropping off and picking up. All of my things were taken care of and they were always on time.

Distance: 405 mi
Cost: $2,800
Per. Mile: $6.91
SqFt. Moved: 2,100

Donna G

Newton, NC
Wrote a review on 11/16/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

this was a first time move for us and we were unsure of what to expect. I'm glad that we chose Pack Rat for storing our belongings because our new house was not move-in ready. We relocated to another state and everything had to be stored for 8 weeks before we could move in. Pack Rat staff were very helpful every time I had questions or needed assistance. I highly recommend them.

Distance: 500 mi
Cost: $6,000
Per. Mile: $12.00
SqFt. Moved: 1,600

Robert C

Saint Petersburg, FL
Wrote a review on 11/10/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Pack Rats are a Good operation but they recommended the above clowns.

Distance: 1 mi
Cost: $400
Per. Mile: $400
SqFt. Moved:

Dan C

Rancho Mirage, CA
Wrote a review on 11/9/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Easy, less expensive and it was a brand-new container.

Distance: 7 mi
Cost:
Per. Mile:
SqFt. Moved: 3,400

Steve G

Seattle, WA
Wrote a review on 11/5/2022
1-800-Pack-Rat Review
(3 out of 5 rating)

The box came with lock cut off. So far haven’t found anything missing. Hidden costs that weren’t mentioned while discussing costs. Fuel charge and the monthly rental during transport

Distance: 3,300 mi
Cost: $3,500
Per. Mile: $1.06
SqFt. Moved: 1,500

Joanne N

Washington Crossing, PA
Wrote a review on 11/2/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

So far so good. Delivered and picked up on time. Delivery to new destination still in process.

Distance: 1,600 mi
Cost: $4,500
Per. Mile: $2.81
SqFt. Moved:

Vickie W

North Fort Myers, FL
Wrote a review on 10/28/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

all went well and everything arrived well.

Distance: 3,000 mi
Cost: $6,699
Per. Mile: $2.23
SqFt. Moved: 1,200

Eric & Patrick L

Hermitage, TN
Wrote a review on 10/26/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

excellent would use again

Distance: 700 mi
Cost: $2,800
Per. Mile: $4.00
SqFt. Moved: 1,700

Marilyn E

The Villages, FL
Wrote a review on 10/24/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Pickup and drop off was as scheduled in both locations.

Distance: 1,800 mi
Cost: $7,000
Per. Mile: $3.89
SqFt. Moved: 1,800

Philip C

Plainfield, IN
Wrote a review on 10/24/2022
1-800-Pack-Rat Review
(3 out of 5 rating)

HOA got upset that one pod was parked in the street and not on the driveway with the other pod.

Distance: 2,300 mi
Cost: $5,700
Per. Mile: $2.48
SqFt. Moved: 1,720

Kat C

Mechanicsville, VA
Wrote a review on 10/12/2022
1-800-Pack-Rat Review
(4 out of 5 rating)

Delivery was well done and my trailer was placed exactly as I wanted it. Delivery guy was very helpful and demonstrated the workings of the hardware. I feel confident that they will pick up and deliver my packed container with care.

Distance: 11 mi
Cost:
Per. Mile:
SqFt. Moved: 1,850

Aggie A

Charlotte, NC
Wrote a review on 10/5/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Easy, efficient, friendly. Cost was in line with competitors.

Distance: 200 mi
Cost: $1,300
Per. Mile: $6.50
SqFt. Moved: 600

Teri R

Sunset Beach, NC
Wrote a review on 10/5/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

PackRat lived up to their reputation and did everything they said they would do. Though it was more work for us, it was half the price of moving companies. We were happy to save so much money!

Distance: 800 mi
Cost: $5,000
Per. Mile: $6.25
SqFt. Moved: 2,600

Erinn E

Laveen, AZ
Wrote a review on 10/3/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

n time with delivery and pick up, both drivers gave very insightful information.

Distance:
Cost: $1,200
Per. Mile:
SqFt. Moved:

Olivia W

Charleston, SC
Wrote a review on 9/30/2022
1-800-Pack-Rat Review
(3 out of 5 rating)

The set up process was easy and the guy Zach on the phone was very helpful booking the container and even helped me find movers for both locations on the call. Cons: I paid for a lock and they didn't provide one at container drop off, driver said they would bring me one and they never did. I was quoted $3481.32 for the container, paid a $500 deposit, and they charged me $3809.44 on the day of pick up. Still trying to get a refund for the lock and figure out why the charge was more than the quote. I would use them again granted they refund the services (lock) not provided and honor the quote given.

Distance: 2,000 mi
Cost: $4,309
Per. Mile: $2.15
SqFt. Moved: 900

Sean R

Fernandina Beach, FL
Wrote a review on 9/30/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Great container. No issues with our stuff.

Distance: 600 mi
Cost: $2,500
Per. Mile: $4.17
SqFt. Moved: 2,200

Stacy F

Fortville, IN
Wrote a review on 9/28/2022
1-800-Pack-Rat Review
(3 out of 5 rating)

We have used PackRat 2 times and have been very happy, for the most part. The only issue we had is that they rescheduled our pick up and didn't bother to call us. We ended up having to delay leaving the state for a day until they straightened it out.

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Cindy D

Phoenix, AZ
Wrote a review on 9/25/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

This move has gone so smoothly, better than what was playing in my head. Thank you, Thank you it helps to use the pros

Distance: 2,500 mi
Cost: $4,500
Per. Mile: $1.80
SqFt. Moved: 400

Paula B

Morrison, CO
Wrote a review on 9/25/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Great job, although not so great at scheduling, time wise. Left me waiting all day for the containers to arrive. Drivers we’re great, though! Competent and professional!

Distance: 25 mi
Cost: $1,000
Per. Mile: $40.00
SqFt. Moved: 1,500

Donald T

Fort Mill, SC
Wrote a review on 9/25/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Moved into a Pack Rat that was not transported anywhere.

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Nancy M

North Andover, MA
Wrote a review on 9/25/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Pod delivered on time. Pod was clean.

Distance: 1,200 mi
Cost: $4,000
Per. Mile: $3.33
SqFt. Moved: 2,200

Nathan C

Newbury Park, CA
Wrote a review on 9/19/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

So far, communication is great and delivery/pick up of the containers was professional and on time.

Distance: 2,500 mi
Cost: $14,000
Per. Mile: $5.60
SqFt. Moved: 1,400

William R G

Chicago, IL
Wrote a review on 9/18/2022
1-800-Pack-Rat Review
(1 out of 5 rating)

You put's yer money down and you tales you chances with Pack Rat. For some inexplicable reason, they are using a ZIP CODE directory that is horribly out-of-date, less than useless, which leads to numerous problems. I had the same problems when I fled Chicago in 2020, but I figured, "The devil you know...." Big mistake.

Distance: 96 mi
Cost: $500
Per. Mile: $5.21
SqFt. Moved: 1,387

Nicole L

Corrales, NM
Wrote a review on 9/17/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Pack Rat offered flexibility that I needed because of our complicated move. When a problem came up they really tried and finally did resolve the issue. The people were terrific.

Distance: 1,200 mi
Cost:
Per. Mile:
SqFt. Moved: 4,000

Sissy O

Newberry, SC
Wrote a review on 9/16/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

This was a great experience. From quote, to booking, to loading, and delivery, this is a op notch company that values and expresses customer service. Shout out to my drivers, John in Oklahoma and the rock star from Charlotee, NC, Tony. All caring people and interested in doing the best job possible. Todd in Greenville was fairly negative, but ended up being an outlier. Everyone else was fantastic. Thanks everyone for making the move bearable.

Distance: 1,000 mi
Cost: $6,100
Per. Mile: $6.10
SqFt. Moved: 1,700

Kyle N

Staten Island, NY
Wrote a review on 9/14/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Efficient, on-time, and we were able to fit everything needed.

Distance: 760 mi
Cost: $500
Per. Mile: $0.66
SqFt. Moved: 750

Katherine P

Chicago, IL
Wrote a review on 9/14/2022
1-800-Pack-Rat Review
(4 out of 5 rating)

Pack Rat did a great job with delivery and pickup. I just wish they would have done a better job when I booked of explaining the issues with a city move. Other than that, they were great. The containers arrived on time, the drivers were friendly and helpful, and the containers were clean.

Distance: 30 mi
Cost: $2,200
Per. Mile: $73.33
SqFt. Moved: 4,000

Patrick V

Jamestown, NC
Wrote a review on 9/13/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Everything went exactly as explained, no delays, timing was perfect, and somehow everything in the pod was exactly the way I loaded it, nothing moved! I would highly recommend this company many times over.

Distance: 550 mi
Cost: $2,700
Per. Mile: $4.91
SqFt. Moved: 1,100

Susan S

Montgomery, TX
Wrote a review on 9/12/2022
1-800-Pack-Rat Review
(4 out of 5 rating)

on time always professional courtesy call to let you know they are coming. the only issue with them is the wait time for customer service on the phone. Takes forever to get through -A MINIMUM OF 20 minutes every time.

Distance:
Cost:
Per. Mile:
SqFt. Moved: 1,073

Colleen J

Spencerport, NY
Wrote a review on 9/12/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

I had learned of this option from a friend that works at Pack Pat and has worked well for our move from state to state. Great Customer Service during booking and pick up. I will be using this option for future needs. Thank you

Distance: 624 mi
Cost:
Per. Mile:
SqFt. Moved: 1,600

Lorien T

Montgomery, TX
Wrote a review on 9/12/2022
1-800-Pack-Rat Review
(4 out of 5 rating)

TX location did a much better job then Indy. They called a day in advance and gave me an hour notice before drop off and pick up.

Distance: 1,200 mi
Cost: $2,100
Per. Mile: $1.75
SqFt. Moved:

Cathy R

Houston, TX
Wrote a review on 9/9/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Very clean units and professional drivers

Distance: 1 mi
Cost:
Per. Mile:
SqFt. Moved:

Jamie M

Fort Myers, FL
Wrote a review on 9/6/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Booking 1-800-Pack-Rat was clean and easy. The customer service agent took the time to fully understand our needs and customized delivery and pick-up dates to fit into our holiday weekend schedule. Container delivery times were communicated and on time. The delivery men were friendly, clean, personable, and professional.

Distance: 260 mi
Cost:
Per. Mile:
SqFt. Moved: 2,700

Suzanne B

Olympia, WA
Wrote a review on 9/5/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Great company to work with. Answered every question and request with courtesy and made needed changes happen. The drivers on both ends were wonderful. I highly recommend working with Pack Rat.

Distance: 1,500 mi
Cost:
Per. Mile:
SqFt. Moved: 1,900

Kay E

Las Vegas, NV
Wrote a review on 9/4/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Great communication, pod driver, on time, answered our questions

Distance: 275 mi
Cost: $2,500
Per. Mile: $9.09
SqFt. Moved: 1,700

Kirk M

Littleton, CO
Wrote a review on 8/30/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

Excellent job so far.

Distance: 1,500 mi
Cost: $3,100
Per. Mile: $2.07
SqFt. Moved: 2,300

Bryant D

Coldspring, TX
Wrote a review on 8/30/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

All is going well so far

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Kathy D

Ormond Beach, FL
Wrote a review on 8/28/2022
1-800-Pack-Rat Review
(3 out of 5 rating)

We had 2 delays of which we were not notified once. I had to call them 4 times with long hold times. Finally received our POD 20 days later instead of 10-14 days. Make sure you put an AirTag in one of your storage bins on the truck. That’s how we knew they were running late. We were told they had no drivers. Anyway, we were compensated for the delays.

Distance: 1 mi
Cost: $5,950
Per. Mile: $5,950
SqFt. Moved: 1,900

Marge D

Cleveland, OH
Wrote a review on 8/26/2022
1-800-Pack-Rat Review
(5 out of 5 rating)

on time. courtious. professional. Easy to set up appt.

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Mark S

Humble, TX
Wrote a review on 8/25/2022
1-800-Pack-Rat Review
(4 out of 5 rating)

The unit was delivered on time but was a week late after scheduled date being picked up for transportation. They did provide a refund which is why I am giving them a good rating.

Distance: 1,500 mi
Cost: $3,000
Per. Mile: $2.00
SqFt. Moved: 1,800
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