1-800-PACK-RAT® Reviews
Customer service is good, the people working there picking up and dropping off the containers are very nice and careful. The containers are well built and weatherproof. The contents arrived in good shape. But they do not notify the customer when there are delays. I had to keep calling them to find out the new delivery schedule. This is why i rate them as average. The causes of their delivery problems is that their their equipment keeps breaking down. A forklift in NY was out of commission for 3 weeks. Both NY and Nashville have issues with at least one truck. They had issues getting my containers shipped out and could not guarantee when I would get them. I was stressed because I had a tight timeline. An email, text or phone call informing me of the issues is expected business practice.
this was a first time move for us and we were unsure of what to expect. I'm glad that we chose Pack Rat for storing our belongings because our new house was not move-in ready. We relocated to another state and everything had to be stored for 8 weeks before we could move in. Pack Rat staff were very helpful every time I had questions or needed assistance. I highly recommend them.
The set up process was easy and the guy Zach on the phone was very helpful booking the container and even helped me find movers for both locations on the call. Cons: I paid for a lock and they didn't provide one at container drop off, driver said they would bring me one and they never did. I was quoted $3481.32 for the container, paid a $500 deposit, and they charged me $3809.44 on the day of pick up. Still trying to get a refund for the lock and figure out why the charge was more than the quote. I would use them again granted they refund the services (lock) not provided and honor the quote given.
You put's yer money down and you tales you chances with Pack Rat. For some inexplicable reason, they are using a ZIP CODE directory that is horribly out-of-date, less than useless, which leads to numerous problems. I had the same problems when I fled Chicago in 2020, but I figured, "The devil you know...." Big mistake.
This was a great experience. From quote, to booking, to loading, and delivery, this is a op notch company that values and expresses customer service. Shout out to my drivers, John in Oklahoma and the rock star from Charlotee, NC, Tony. All caring people and interested in doing the best job possible. Todd in Greenville was fairly negative, but ended up being an outlier. Everyone else was fantastic. Thanks everyone for making the move bearable.
Booking 1-800-Pack-Rat was clean and easy. The customer service agent took the time to fully understand our needs and customized delivery and pick-up dates to fit into our holiday weekend schedule. Container delivery times were communicated and on time. The delivery men were friendly, clean, personable, and professional.
We had 2 delays of which we were not notified once. I had to call them 4 times with long hold times. Finally received our POD 20 days later instead of 10-14 days. Make sure you put an AirTag in one of your storage bins on the truck. That’s how we knew they were running late. We were told they had no drivers. Anyway, we were compensated for the delays.