USE NO ONE ELSE! They checked in every step of the way. The customer service was as close to white glove as you can get!!!

They were on time for dropping off and picking up the container in Illinois, but I had a couple of delivery delays in Cincinnati.

Containers were delivered as requested and they accommodated a last minute request for an additional container. The containers were delivered on the date specified as promised. We emptied them faster than planned and they were able to move up the pick up date. Excellent company to work with.

I would not recommend this company to anyone because they don't prorate the cost after you are finish with their storage unit. The representative on the telephone tells you they will, but it's not in the contract. After billing is done, they don't refund or prorate the cost. The only thing they kept saying is it in the contract. Now the storage unit will sit in my driveway for 28 more days. Their customer service sucks. Again, do not use this company at all.

Reliable and no surprises.

The container is good, secure, things were well-kept. Individual drivers I met were polite and knew their stuff. Customer service and logistics are a nightmare. The use of contractors for delivery and pick-up mean that you will get constant delays as things aren't picked up till the last minute and you need to chase them down to make sure they actually do their job at every step of the way. Put a AirTag into your container so you know where it is (they sometimes won't know!). I was offered some compensation for the delay although I would have paid to have my things on time.

wouldn't move any other way

A very nice container - solid and clean.

Although they are still transporting the pod cross country, so far they are fantastic and I highly recommend

Good value, great containers.

They were helpful in making sure that I understood how much space I needed for the move and cost and timing of the pods.

changed my arrival dates 3 times without notification and I was billed for canceling the movers on short notice and hade the change my airfare 3 times.

Great communication and all my items were in good shape.

Ramiro was the driver that dropped off and picked up the Pack Rat. He was a true professional and showed a lot of respect!!! THANK YOU!!

All thus far looks good, nothing broken or damaged.

Setdown and lift sytem doesn't scrape driveway. Takes a bit more space but it works really well. Drivers are highly skilled.

Great container and perfect for our needs

We are half way there as our containesare in transit. So far, everythign has been smooth and as they described. The local PackRat delivery / pick up people are wonderful and work with you to make the delivery and pick up as stress free as possible. We had weather on the day of delivery of a container (a Friday) and they delivered on Saturday which didn't affect out schedule with Oregon Trail Moving.

Moved container 1 day after job finished.

The company was referred by a friend, and I am recommending Pack Rat as the best and low cost to ship your furniture. We did it to another state and it was still cheaper than the other companies.

I have used competitors previously with neutral experiences, but I tried this company for the first time, and it was pretty great from start to finish. They were flexible with my situation, honest about costs, expectations, and timing, and communicative EVERY step of the way. I always knew what just happened, what was next, and when that would happen. This helped ease a lot of grey areas in the stress of moving. Will use them again, no question.

They did an excellent job.

Pack Rat did a great job picking up, communicating, and transporting our items. The pods are easy to use and have spots to apply straps as needed.

From the pick-up, storage and delivery the process was excellent.

Took a number of phone calls to get 2 containers delivered, picked up and moved. I the end it was all good.

PackRat has been an up and down experience. When we packed up in another state the ordered pods were late, the driver said he has some personal matters and could not deliver. We had a closing and movers scheduled, so we had to complain to a higher level to get our ordered containers. When we needed another container, however, PackRat went above and beyond to get this container in order to complete the sale of the home. Upon arrival at the new home, PackRat changed the planned delivery dates and therefore we went twelve days without a substantial amount of our household items, including the beds. They were able to stick to the new dates they provided, we were able to change the scheduled unloading, but it was a lot of wasted time sitting waiting for the containers. They were picked up on schedule. The PackRat employees in our new state were very professional and did the job well.

10/10 Gold Stars!!!!

The delivery of our container was flawless. On time at both ends. The contents were not damaged at all. It was a perfect cross country move - easy from the beginning to the end. I highly recommend Pack-Rat and their team.

llots of damage as the container rearranged the contents during transport. $700 for 2 months storage, rent,3 and transport.

PACK-RAT was great. They arranged everything and delivered my container on time by Shannon. He was very nice and helpful answering my questions.

Excellent support when we booked their service. They called a day before as expected and asked if they can bring the containers early since they had a cancellation. That all worked out - 2 different drivers arrived with one container each. They both did a great job fitting it down our narrow street. They were very professional.

Good service from end to end, however, the only thing that could be improved is the arrival window, there is no window....none of the reps can give an answer on an ETA of the container which can be very stressful to customers. Whether its for delivery or pick-up, customers were left not knowing when until an hour before the driver texts or calls. In our experience, it wasn't an hour, it was more like 35 mins the driver called prior to arrival. If you're a customer you know what I'm talking about. For me it didn't stop there, it was also stressful when the container supposed to be picked up from origin destination on Tuesday, only to find that they couldn't make it on the day due to many "orders", and it ended up the next day. I found out about this after calling the 1-800 number multiple times worrying. That wasn't a good experience. I wish it was different. After that incident, the service got better. I hope they'll improve on this matter. It wasn't a cheap option, the reason why we did it is to lessen the stress & burden traveling cross country with a pet. At the end destination, it was a much better experience....from speaking with a rep to the driver who delivered & pick up empty container. For that, we thank you.

PackRat containers were very effective - arrived and delivered as scheduled.

Great over all --but I moved to Maine and they do go north of Mass.

So much went wrong with this. The agent "assured" me all of my belongings would fit in a 16' container even though I told her everything I had. Just be honest, so we can rent what we need! My container was half loaded and no way the rest of my house was going to fit. I called to get an additional 8' container and was told they didn't have one, but would give me another 16' with the discount. That means you're only charging me for the 8' right? No...I was charged for another 16'. $4200 I wasn't expecting to pay. They just charged my credit card without my permission. When I escalated to a supervisor, they only gave me a $550 discount. The 1st driver didn't contact me that he was on his way, but called me when he arrived at my house. I had to run home to meet him. The driver that dropped my 2nd container was great and so were the 2 drivers that picked up my containers. You also have to wait on hold for about 20 minutes anytime you want to speak with someone.

PackRat has the best containers and turns out best pricing too. They assigned a veteran friendly planner and things were done well plus a veteran benefit. Be sure to plan for your garage and yard items. 2 fully packed 16 ft containers were not enough, later after house clean out I needed a uhaul trailer. I should have gotten a 3rd 6 ft or maybe 12 ft containers. Live and learn. My planner suggested it but I thought I could let go of more. The pickup and delivery schedulers and drivers were very friendly as well. I opted for unload helpers and that made a huge difference. A holiday present to myself. If you are in the NW Florida or south Alabama area, choose Allsouth Moving LLC for load/unload helpers. $6300 + ($440 * 2 to unload helper teams) 2 unload days, one for each container, so 2 unload teams 1400 sqft + garage, basement and yard

Need bigger containers

They arrived on time to drop off container and to pick it up

Total move not completed pending pickup of last container and my call for delivery...!

Sturdy, sealed container inspired confidence that my valuable furniture and good would arrive at my destination in good condition. The doors, opening outwards gave extra clearance for my larger pieces. Very safe and secure! Recommend PackRat for container shipping!

They delayed my drop off 3 times and delivered at 7:00 pm after a promised morning drop off. They charged more than the quote.

All my stuff was in perfect condition, great transport!

Well managed. On time and safe.

They were very flexible about scheduling the delivery of the empty container, picking up the loaded container, delivering the container and pickup of the empty container.

Dealing with the corporate office was not a good experience. They did not seem to know what the local office schedules were. The hold times and call backs were horrible. For each appointment they booked the local office was kept in the dark. My storage was in climate controlled long term rental for 4 containers. The local delivery gentleman for the first drop off was wonderful, helpful, and courteous. Still awaiting the next drop off as I needed two. All four containers are full of mold so the majority of my belongings in these 4 PODS are unusable and taking an inordinate amount of time to sort through and then arrange for the stuff to be hauled away by a private contractor at my expense. Since the items could not come into my home due to mold, my yard looks like a flea market or a junk yard at this point. Extremely disappointed with the supposed climate control storage. The containers are in very poor condition as well. In addition to mold, so far have found dead insects, live earwigs, spider balls, etc. in my belongings. Very disappointing.

All very professional and friendly...!

everything was perfect.

The Pack-Rat driver delivered our container safely and early enough for us to gain a whole day to initiate unloading the front end. The placement on our driveway was perfect.