1-800-PACK-RAT® Reviews

Lisa S

Tempe, AZ
Wrote a review on 3/15/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

Although they are still transporting the pod cross country, so far they are fantastic and I highly recommend

Distance: 1,859 mi
Cost: $3,200
Per. Mile: $1.72
SqFt. Moved:

Paul R

Westlake Village, CA
Wrote a review on 3/13/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

Good value, great containers.

Distance: 2,700 mi
Cost:
Per. Mile:
SqFt. Moved: 1,970

Brian L

Buda, TX
Wrote a review on 3/13/2025
1-800-Pack-Rat Review
(4 out of 5 rating)

They were helpful in making sure that I understood how much space I needed for the move and cost and timing of the pods.

Distance: 60 mi
Cost: $1,000
Per. Mile: $16.67
SqFt. Moved: 2,000

Virginia A

Portland, OR
Wrote a review on 3/12/2025
1-800-Pack-Rat Review
(2 out of 5 rating)

changed my arrival dates 3 times without notification and I was billed for canceling the movers on short notice and hade the change my airfare 3 times.

Distance: 650 mi
Cost: $4,000
Per. Mile: $6.15
SqFt. Moved: 200

Loren L

Decatur, GA
Wrote a review on 3/11/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

Great communication and all my items were in good shape.

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Michael B

Fresno, CA
Wrote a review on 3/2/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

Ramiro was the driver that dropped off and picked up the Pack Rat. He was a true professional and showed a lot of respect!!! THANK YOU!!

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Jean P

Leesburg, VA
Wrote a review on 2/27/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

All thus far looks good, nothing broken or damaged.

Distance: 3,000 mi
Cost:
Per. Mile:
SqFt. Moved: 1,600

Bill Y

Sun City, CA
Wrote a review on 2/24/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

Setdown and lift sytem doesn't scrape driveway. Takes a bit more space but it works really well. Drivers are highly skilled.

Distance: 22 mi
Cost: $1,200
Per. Mile: $54.55
SqFt. Moved: 1,785

Lara P

Woodstock, GA
Wrote a review on 2/21/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

Great container and perfect for our needs

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Jonathan F

Portland, OR
Wrote a review on 2/20/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

We are half way there as our containesare in transit. So far, everythign has been smooth and as they described. The local PackRat delivery / pick up people are wonderful and work with you to make the delivery and pick up as stress free as possible. We had weather on the day of delivery of a container (a Friday) and they delivered on Saturday which didn't affect out schedule with Oregon Trail Moving.

Distance: 1,000 mi
Cost: $4,866
Per. Mile: $4.87
SqFt. Moved: 3,000

Douglas P

Fairfield, CA
Wrote a review on 2/12/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

Moved container 1 day after job finished.

Distance: 1,900 mi
Cost: $4,900
Per. Mile: $2.58
SqFt. Moved: 1,638

Denise D

Las Vegas, NV
Wrote a review on 2/10/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

The company was referred by a friend, and I am recommending Pack Rat as the best and low cost to ship your furniture. We did it to another state and it was still cheaper than the other companies.

Distance: 1,160 mi
Cost: $3,086
Per. Mile: $2.66
SqFt. Moved: 2,200

Travis B

Millsboro, DE
Wrote a review on 2/6/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

I have used competitors previously with neutral experiences, but I tried this company for the first time, and it was pretty great from start to finish. They were flexible with my situation, honest about costs, expectations, and timing, and communicative EVERY step of the way. I always knew what just happened, what was next, and when that would happen. This helped ease a lot of grey areas in the stress of moving. Will use them again, no question.

Distance: 800 mi
Cost: $3,500
Per. Mile: $4.38
SqFt. Moved: 2,000

Stella L

Boise, ID
Wrote a review on 2/3/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

They did an excellent job.

Distance: 900 mi
Cost: $2,800
Per. Mile: $3.11
SqFt. Moved: 800

Phillip B

Apex, NC
Wrote a review on 1/31/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

Pack Rat did a great job picking up, communicating, and transporting our items. The pods are easy to use and have spots to apply straps as needed.

Distance: 740 mi
Cost: $5,000
Per. Mile: $6.76
SqFt. Moved: 3,000

James B

Graham, NC
Wrote a review on 1/28/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

From the pick-up, storage and delivery the process was excellent.

Distance: 365 mi
Cost: $2,800
Per. Mile: $7.67
SqFt. Moved: 2,400

Doran D

Denton, TX
Wrote a review on 1/28/2025
1-800-Pack-Rat Review
(4 out of 5 rating)

Took a number of phone calls to get 2 containers delivered, picked up and moved. I the end it was all good.

Distance: 1,400 mi
Cost: $4,000
Per. Mile: $2.86
SqFt. Moved:

Lori W

Danielson, CT
Wrote a review on 1/27/2025
1-800-Pack-Rat Review
(4 out of 5 rating)

PackRat has been an up and down experience. When we packed up in another state the ordered pods were late, the driver said he has some personal matters and could not deliver. We had a closing and movers scheduled, so we had to complain to a higher level to get our ordered containers. When we needed another container, however, PackRat went above and beyond to get this container in order to complete the sale of the home. Upon arrival at the new home, PackRat changed the planned delivery dates and therefore we went twelve days without a substantial amount of our household items, including the beds. They were able to stick to the new dates they provided, we were able to change the scheduled unloading, but it was a lot of wasted time sitting waiting for the containers. They were picked up on schedule. The PackRat employees in our new state were very professional and did the job well.

Distance: 575 mi
Cost: $6,100
Per. Mile: $10.61
SqFt. Moved: 2,400

Jemilla B

Atlanta, GA
Wrote a review on 1/26/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

10/10 Gold Stars!!!!

Distance: 780 mi
Cost: $2,100
Per. Mile: $2.69
SqFt. Moved: 1,200

Diane T

Efland, NC
Wrote a review on 1/24/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

The delivery of our container was flawless. On time at both ends. The contents were not damaged at all. It was a perfect cross country move - easy from the beginning to the end. I highly recommend Pack-Rat and their team.

Distance: 2,000 mi
Cost: $4,667
Per. Mile: $2.33
SqFt. Moved: 2,000

Karen M

North Port, FL
Wrote a review on 1/20/2025
1-800-Pack-Rat Review
(4 out of 5 rating)

llots of damage as the container rearranged the contents during transport. $700 for 2 months storage, rent,3 and transport.

Distance: 32 mi
Cost:
Per. Mile:
SqFt. Moved: 700

Susan S

Monroe, VA
Wrote a review on 1/18/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

PACK-RAT was great. They arranged everything and delivered my container on time by Shannon. He was very nice and helpful answering my questions.

Distance: 1,500 mi
Cost: $4,478
Per. Mile: $2.99
SqFt. Moved: 1,900

Anne B

Seattle, WA
Wrote a review on 1/15/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

Excellent support when we booked their service. They called a day before as expected and asked if they can bring the containers early since they had a cancellation. That all worked out - 2 different drivers arrived with one container each. They both did a great job fitting it down our narrow street. They were very professional.

Distance: 2,260 mi
Cost: $8,873
Per. Mile: $3.93
SqFt. Moved: 2,200

Maiza N

Marana, AZ
Wrote a review on 1/13/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

Good service from end to end, however, the only thing that could be improved is the arrival window, there is no window....none of the reps can give an answer on an ETA of the container which can be very stressful to customers. Whether its for delivery or pick-up, customers were left not knowing when until an hour before the driver texts or calls. In our experience, it wasn't an hour, it was more like 35 mins the driver called prior to arrival. If you're a customer you know what I'm talking about. For me it didn't stop there, it was also stressful when the container supposed to be picked up from origin destination on Tuesday, only to find that they couldn't make it on the day due to many "orders", and it ended up the next day. I found out about this after calling the 1-800 number multiple times worrying. That wasn't a good experience. I wish it was different. After that incident, the service got better. I hope they'll improve on this matter. It wasn't a cheap option, the reason why we did it is to lessen the stress & burden traveling cross country with a pet. At the end destination, it was a much better experience....from speaking with a rep to the driver who delivered & pick up empty container. For that, we thank you.

Distance: 2,300 mi
Cost: $4,800
Per. Mile: $2.09
SqFt. Moved:

Kelley W

Nampa, ID
Wrote a review on 1/11/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

PackRat containers were very effective - arrived and delivered as scheduled.

Distance: 4,000 mi
Cost: $13,000
Per. Mile: $3.25
SqFt. Moved: 2,000

Kiirsten F

Franklin, MA
Wrote a review on 1/9/2025
1-800-Pack-Rat Review
(5 out of 5 rating)

Great over all --but I moved to Maine and they do go north of Mass.

Distance: 3,300 mi
Cost: $6,000
Per. Mile: $1.82
SqFt. Moved: 1,200

Sandy N

Tucson, AZ
Wrote a review on 12/30/2024
1-800-Pack-Rat Review
(1 out of 5 rating)

So much went wrong with this. The agent "assured" me all of my belongings would fit in a 16' container even though I told her everything I had. Just be honest, so we can rent what we need! My container was half loaded and no way the rest of my house was going to fit. I called to get an additional 8' container and was told they didn't have one, but would give me another 16' with the discount. That means you're only charging me for the 8' right? No...I was charged for another 16'. $4200 I wasn't expecting to pay. They just charged my credit card without my permission. When I escalated to a supervisor, they only gave me a $550 discount. The 1st driver didn't contact me that he was on his way, but called me when he arrived at my house. I had to run home to meet him. The driver that dropped my 2nd container was great and so were the 2 drivers that picked up my containers. You also have to wait on hold for about 20 minutes anytime you want to speak with someone.

Distance: 2,100 mi
Cost: $8,400
Per. Mile: $4.00
SqFt. Moved: 1,800

Chris M

Navarre, FL
Wrote a review on 12/28/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

PackRat has the best containers and turns out best pricing too. They assigned a veteran friendly planner and things were done well plus a veteran benefit. Be sure to plan for your garage and yard items. 2 fully packed 16 ft containers were not enough, later after house clean out I needed a uhaul trailer. I should have gotten a 3rd 6 ft or maybe 12 ft containers. Live and learn. My planner suggested it but I thought I could let go of more. The pickup and delivery schedulers and drivers were very friendly as well. I opted for unload helpers and that made a huge difference. A holiday present to myself. If you are in the NW Florida or south Alabama area, choose Allsouth Moving LLC for load/unload helpers. $6300 + ($440 * 2 to unload helper teams) 2 unload days, one for each container, so 2 unload teams 1400 sqft + garage, basement and yard

Distance: 950 mi
Cost: $6,300
Per. Mile: $6.63
SqFt. Moved: 1,400

Joseph S

Fort Lauderdale, FL
Wrote a review on 12/27/2024
1-800-Pack-Rat Review
(2 out of 5 rating)

Need bigger containers

Distance: 1,000 mi
Cost: $3,500
Per. Mile: $3.50
SqFt. Moved: 2,500

Beth A

Willow Spring, NC
Wrote a review on 12/26/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

They arrived on time to drop off container and to pick it up

Distance: 150 mi
Cost: $2,000
Per. Mile: $13.33
SqFt. Moved: 2,000

Stuart W & Cynthia G

Worcester, MA
Wrote a review on 12/24/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Total move not completed pending pickup of last container and my call for delivery...!

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Dana S

Valley City, OH
Wrote a review on 12/23/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

Sturdy, sealed container inspired confidence that my valuable furniture and good would arrive at my destination in good condition. The doors, opening outwards gave extra clearance for my larger pieces. Very safe and secure! Recommend PackRat for container shipping!

Distance: 1,150 mi
Cost: $3,500
Per. Mile: $3.04
SqFt. Moved: 1,600

Phil R

Wadsworth, OH
Wrote a review on 12/22/2024
1-800-Pack-Rat Review
(2 out of 5 rating)

They delayed my drop off 3 times and delivered at 7:00 pm after a promised morning drop off. They charged more than the quote.

Distance: 1,100 mi
Cost: $2,900
Per. Mile: $2.64
SqFt. Moved: 1,200

Jacek K

San Francisco, CA
Wrote a review on 12/19/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

All my stuff was in perfect condition, great transport!

Distance: 3,100 mi
Cost:
Per. Mile:
SqFt. Moved: 1,000

Xiaolin G

Wake Forest, NC
Wrote a review on 12/18/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Well managed. On time and safe.

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Paul D

Maple Valley, WA
Wrote a review on 12/16/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

They were very flexible about scheduling the delivery of the empty container, picking up the loaded container, delivering the container and pickup of the empty container.

Distance: 2,000 mi
Cost: $2,950
Per. Mile: $1.48
SqFt. Moved:

Marilyn B

Rose Hill, NC
Wrote a review on 12/13/2024
1-800-Pack-Rat Review
(1 out of 5 rating)

Dealing with the corporate office was not a good experience. They did not seem to know what the local office schedules were. The hold times and call backs were horrible. For each appointment they booked the local office was kept in the dark. My storage was in climate controlled long term rental for 4 containers. The local delivery gentleman for the first drop off was wonderful, helpful, and courteous. Still awaiting the next drop off as I needed two. All four containers are full of mold so the majority of my belongings in these 4 PODS are unusable and taking an inordinate amount of time to sort through and then arrange for the stuff to be hauled away by a private contractor at my expense. Since the items could not come into my home due to mold, my yard looks like a flea market or a junk yard at this point. Extremely disappointed with the supposed climate control storage. The containers are in very poor condition as well. In addition to mold, so far have found dead insects, live earwigs, spider balls, etc. in my belongings. Very disappointing.

Distance: 30 mi
Cost: $500
Per. Mile: $16.67
SqFt. Moved: 1,000

Stuart G

Worcester, MA
Wrote a review on 12/12/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

All very professional and friendly...!

Distance:
Cost:
Per. Mile:
SqFt. Moved: 1,200

Mercedes & Gianina & Katrina L

Sanford, FL
Wrote a review on 12/9/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

everything was perfect.

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Steven H

Vero Beach, FL
Wrote a review on 12/9/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

The Pack-Rat driver delivered our container safely and early enough for us to gain a whole day to initiate unloading the front end. The placement on our driveway was perfect.

Distance: 930 mi
Cost: $3,480
Per. Mile: $3.74
SqFt. Moved: 1,850

Carol D

Gretna, LA
Wrote a review on 12/4/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

nice but my furniture did not fit, and she told me it would?????

Distance: 540 mi
Cost:
Per. Mile:
SqFt. Moved: 3,100

Yvette B

Denver, CO
Wrote a review on 12/2/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

These were real professionals willing to help with everything, including packing. I would recommend them to anyone who needs assistance with packing and loading!

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Deborah H

Soddy Daisy, TN
Wrote a review on 11/30/2024
1-800-Pack-Rat Review
(4 out of 5 rating)

On one of the pods had a hard time latching the door

Distance: 550 mi
Cost: $4,500
Per. Mile: $8.18
SqFt. Moved: 1,700

Beatrice C

Clayton, CA
Wrote a review on 11/24/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

I gave a separate review

Distance: 60 mi
Cost: $400
Per. Mile: $6.67
SqFt. Moved: 1,600

Michael P

Simi Valley, CA
Wrote a review on 11/23/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

The main office consistently called to confirm and updated me of they arrival.

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Steven H

Silver Spring, MD
Wrote a review on 11/22/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

Great communication and planning. The initial delivery of the 16-ft container went better than we hoped for. So far, everything is first rate!

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Sherri O

Carrollton, TX
Wrote a review on 11/19/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

No problems. Contents of container looked exactly like they did when it was loaded 6 months prior.

Distance: 15 mi
Cost: $250
Per. Mile: $16.67
SqFt. Moved: 2,000

Alex S

Bradenton, FL
Wrote a review on 11/18/2024
1-800-Pack-Rat Review
(5 out of 5 rating)

All the truck drivers that dropped off and picked up the container were good. Customer service was good too.

Distance: 1,100 mi
Cost: $4,000
Per. Mile: $3.64
SqFt. Moved:
SunMonTueWedThuFriSat
123456789101112131415161718192021222324252627282930123456789101112
SunMonTueWedThuFriSat
123456789101112131415161718192021222324252627282930123456789101112