Communication not good. Got it done and on time, but very stressful process. Empty container was delivered late at night when I was not there, and I told them I would not be there. Loaded container was put on the truck with door facing the wrong way...again, just really poor communication and coordination. Don't be fooled that your "move coordinator" does anything other than take your order, then poof...you're on your own to deal with multiple people.

Failed to pick up container 2 days without notification.

Better planning on behalf of the driver would have made our move in a bit more efficient.

Friendly delivery driver. On time. Accommodation made to delay the final pick up because it took longer than expected as we had to repack what the third party helper had done.

PACK RAT was excellent. From the customer service, excellent communications to the accuracy of the timing and costs....I'd highly recommend them

From phone to delivery & pickup, very professional & courteous. Great value

Pack rat driver placed the container exactly where we wanted it to be placed.

Drivers were their best suit.

I have used them before last year and I was very pleased.

Wonderful expreience

The driver was excellent—communicative and skilled. The container itself was a little battered on the outside, but the inside was clean. I chose this company because it was cheaper than the other storage container companies. Customer service was pretty good, once you got them on the phone (which can take a very long time). The reason I gave 4 vs 5 stars is due to the size of the container. The largest option is only 16’, so I had to get two.

Timely with drop off and pick ups!

Excellent service .. will continue to use 800 Pack Rat in future. Will definitely recommend !!

My only complaint is that I told them I had to move an upright piano and that information was not passed on to Hire a Helper

These guys have problems. Delivery was four days after it was scheduled.

On time and professional

So far, everything has gone well and without a hitch! This is 1 of 4 16 ft containers. But most importantly all containers have arrived to their warehouse and if delivered here according to the schedule,it will be the best you can hope for .

They were easy to deal with, responsive and pricing was fair.

Great service all the way through!

Billing was a little twitchy and the initial delivery of the container was a half-day late - other than that, all good.

Pack Rat was on time with all delivering & picking up of the containers.

So far, so good. Excellent communication. Will need to update this review in early July, once everything is moved up to our new residence.

Tough to get person on phone, failure to communicate

Fast, efficient and helpful. Goods arrived as packed.

easy to work with and professional

Delivery was on time and quickly put into correct place. Would definitely use them again.

Somewhat difficult to reach a person. I found their website to schedule/ change things rather difficult to navigate

They were great and accommodating and very helpful, especially since I realized I needed more containers than originally planned.

I was lucky enough to have my call answered by Dio in Florida. He was very helpful. He handled everything from the POD to the movers. He even made a few suggestions that I hadn't thought about. He was professional, pleasant, and a good conversationalist while completing his job.

This is a 2 phase move with my containers first going to the local storage and then eventually to my residence once that has been secured. The initial ordering process was okay, there were just a few mistakes in when and how each phase was to be executed. The prices is the best for this type of service.

I chose this company because they beat the PODS price for the exact same product.

Showed up on time and picked up container on time

They changed prices on me last minute & they forgot the lock. Their suppor t is hit or miss,

PackRat is just phenomenal to work with. Very attentive and professional employees and a great system to get your move completed.

The size container was appropriate for my move, the container condition was acceptable, customer service was friendly but not always the most helpful. I chose the company due to lower cost and to have more control than with traditional movers over others having access to my belongings.

1-800-PackRat was great!!!! Hire-A-Helper in Texas was too. Smart Move out of Asheville, not so much

knowledgeable and very helpful. This was my first time doing a POD

We've used Pack Rat previously and found they had the best pricing. We moved across the country, we liked that during transport they park in a climate controlled warehouse. We also used our own locks.

Easy to work with

They were very flexible with delivery dates and made good recommendations for our move.

Great to work with the get everything scheduled.

Fast, efficient and careful with our property.

Everyone was great to work with.

Very clean and professional storage unit.

I used Pack Rat. I will not recommend doing any business with them under any circumstances.

If I ever move I would use Pack Rat again.

Everyone was great, from the fellow who took my call to give me information and schedule my move, to the four different drivers who picked up or dropped off the pod.

Absolutely awesome experience to complete a move/packing job out of state. Cannot say enough about their customer relations (Dawn) and coordination. The driver (Nayeve) was fantastic and went well-above to help my family. PackRat is a great solution for managing the difficulties of a major long distance move.