Nothing was on schedule. No customer service.

Delivered and picked up on time. I haven't gotten the stuff on the other end yet, not very seamless process so far.

Reasonable pricing, very responsive customer support, on-time performance.

Everything went smoothly except for one driver who delivered the Pod on 1/12/2026. He was a white man with a beard. He seemed concerned about where to park the Pod, even after it had been discussed, then he moved a dumpster behind the Pod even though it was scheduled to be picked up later that day. When I pointed this out, he raised his voice and said, “Did you wait for me to line up before saying anything?!” He then continued to yell at me for a while, and I eventually yelled back. I strongly feel he would not have treated a man the same way. I was very disappointed with his behavior, though the other drivers were excellent.

Great team. No issues

While the rental was affordable, there is NO way that that 16 foot container could house the average 3-bedroom home. I gave away my entire bedroom set, my son's bedroom set, my dining room table, kitchen table, and sofa, and we were lacking space. Just think -- none of those items were in the container, and we STILL had very little room. We literally used up every inch of space, and I still needed a small truck to get the rest of the items. The service was lovely, but there was simply not enough room for our items.

very good container delivery

Our container was delayed for an extra week than planned.

on time both for drop off and pick up

pretty frustrating- communication was difficult, both online and by phone. I had to correct dates, times, contact phone numbers, etc. a number of times.

They underestimated how many pods I would need, even though I gave them an accurate weight estimate. The sales people in NC will promise you the moon to have you book, but when those promises do not materialize the customer service reps couldn't care less. I will say the facility manager that is storing my containers was AMAZING. He stepped in and was able to solve my issues.

Everything arrived on time and without any broken items.

This company was great to work with! They made all the details regarding the container and shipment a seem less, uneventful move. Would highly recommend this company for your moving needs!

Good communication. Informed me in advance. Sent text messages of their arrival times. Called when they were on their way.

Hard to make contact through main office. Drivers are excellent.

We had to wait 5 days to have the empty containers to be removed and it was challenging at times to reach Pack Rat. They have an option to have them call you back when you call in so you dont have to wait on the line but we found that option didn't work.

The POD was late and I was on hold in the queue for almost 30 minutes before speaking to anyone. Finally Ian answered and I mentioned the initial hold time and he sighed with disgust. That upset me even more and I told him how unprofessional he is being. Ian then lied about where the driver was and stating he could not leave me on hold while reaching out to the warehouse ... another lie. I will never used Pack Rat again for any future moved. The customer service is awful and the hold times are insane.

Were on time for delivery and pick up

Great job fitting the "delivered" POD in a small area. Pack Rat 16' POD worked out perfectly in conjunction with the Moving Company.

Very responsive and helpful when booking and keeping the updates timely.

we rented 3 containers, but only one had tie down hooks. other than that, everything was good.

Container was ok, not in great shape. Could of been better.

Both men were polite and friendly. Delivery and removal of the pod was done very well.

Very helpful, dropped the container so it wasn’t in anyone’s way. Very efficient.

I had used 1-800-Pack-Rat previously during the pandemic. I had no issues and decided to use them again for our move out of state. They were great, the only problem was that an inexperienced driver was scared to do a our drop off because we had low power lines. I spoke with a manager, and the next morning, we had the storage delivered without issues with the power lines.

The Pack Rat container was not delivered the day it was scheduled due to a truck breakdown. We were upset with the company as we were on a tight moving schedule. We made several phone calls to 1-800-Pack Rat to rectify the problem. We received a phone call from the regional manager who promised to deliver the container the following day by 10:30am. It arrived even earlier at 8:30am.

Good customer service.

Long distance move coordinator was missing in action. Got one email and no follow-up

Extremely helpful and fairly priced, highly recommend them.

Great job! Would use them again.

There was some mis communication on how much could fit into the containers, however the transportation (pack rat) took care of me, and fixed the problem. I will definitely used them again.

Everything with 1800 Pack Rat went very smoothly. We were kept informed at each stage of the move. The drivers were polite and on time and all of our belongings arrived in perfect condition

We've used them before and like them quite well. However, what truck they send to deliver and pick-up can make a world of difference. They dropped off with a smaller truck and when the big truck came to pick-up we had to remove out mail box to make it happen. At the new home we accepted delivery a day early but couldn't get pick-up any earlier and our neighborhood charges for the days we have the containers on the road.

Expect long wait times for customer service and be sure to schedule your pick-up well in advance.

Exceeded my expectations.

Except for pick up empty container-missed pick up date as per contract

I rented the largest container available. My home is 3 bedroom w/ basement, just under 1000 sq foot. It did not all fit but I am not disappointed in this company. The price compared to other pods is way better. They have barn style doors to allow easier packing and access. They are fast, friendly and customer service is great. My only concern is the floor inside the pod was cracked when I received it. But it seemed to have a good foundation underneath to support.

have not finished moving across the country container to be picked up on 10/27/25

didnt pick up container on date I was told was week later, then delivery was put off an extra week. They were supposed to have company pack my stuff and didnt schedule the packers

Not a fan of how they communicate. Initially everything seemed great, promises were made and expectations were set. After they took our container things got difficult. Ultimately, I got what I needed. Every time I had to contact support, I had a hold wait time of 60 minutes. I will not use PackRat or recommend them.

Timely service and quality driver with a friendly approach to his work

Good communication throughout the process.

Ordered a Zippy Pod and didn’t know they were bought out by Packrat. Packrat containers have smaller inside dimensions than the advertised. The pickup person was wonderful and really helped out.

Great company and friendly staff the warehouse manager called and texted to confirm delivery and pickup of my container. The driver called when she was in the area and heading to the house. Very convenient clean storage container I used for short term storage at their warehouse.

They were unable to deliver on time, had to wait an extra month to get the first container.

After a very disappointing experience with another container company, 1-800-PACK-RAT was truly amazing! They delivered container when expected, kept in contact throughout the process, were on time, and even provided additional help for me!

Monthly storage costs are about average. Drop off and Pick up crews were on time and courteous.

When we discovered we had too much for our original ordered container, I was able to change our size quickly and easily.