1-800-PACK-RAT® Reviews
Pack rat had the most affordable portable storage unit out there for our local move. We underestimated how much stuff we had and had to rent another - the 16' pod was way too small for the things we were putting in storage! Took several days to schedule another. The driver had trouble unloading the pod on the city street in front of our house - he needed more than the 3 car lengths we had reserved.
Pack- Rats was an excellent company to work with up until the payment side. On the day I set my appointment the woman on the phone was extremely customer service savoy. She worked hard to earn my business. She was so good that I canceled my move with "PODS" because of their lack of customer service and her willingness to make me happy. I had unusual requests and Pack- Rats accommodated me with everything. The drivers were courteous, thorough and made you feel good about using the company. The only thing that was frustrating was the end when we tried to do a third party payment and was told that we could take a picture and send the info via e-mail by a gentleman which seemed easy enough but Deborah B who was the payment advisor said she couldn't except this because it wasn't in a PDF format. This is were things got extremely frustrating because everything was packed so we had only our phones and being it was in the middle of moving going to a computer or fax place was difficult. I felt that Deborah was at a computer and as the gentleman had said earlier he could change the file to PDF on his end if needed. I am not sure if Deborah just didn't know how to do this or she didn't understand how stressful it is to move across state. We just wanted to pay them so our items could be on the way. In the end we paid to download an app on our phone to send Deborah B a PDF of signatures and ID pics so that we could get the move going. It was too bad that this happened at the end as everything before this experience with Deborah was very easy, friendly and topnotch for "Customer Service". I can tell you Deborah didn't care about retaining my business like the first Gal I spoke on the phone with and scheduled my service with, moving is stressful enough and we just didn't need the "attitude" on top of everything else that was going on.
The delivery of the Pack Rat was easy to schedule online. The container was clean. The employee moving the container was always polite and professional. If I could of changed one thing it would be to schedule a shorter window of delivery time. I was able to request before 1:00 pm, but my container arrived at 9:30 am and I needed to wait until 2:00 for the movers I hired.
2nd container was defective in that the doors did not open and close properly, in fact we suffered some injured hands due to it. They send out someone to fix but only helped a little bit. Driver in Seattle was great tho! On the San Diego end they screwed up the pick up schedules on both containers. Initial shedule was perfect then they last minute changed it which was very inconvenient.
Excellent Quality Service. It was recommended that I use 2 pods. It was accurate. The pods were very clean and appeared to be brand new. I was offered to purchase locks, which worked out very well. Customer service was superb. All details were discussed up front, and the crew made sure everything was perfect. I found this company through an advertisement sent via mail.
The container is constructed well so I don't have to worry about weather or vermin getting into it and damaging my items. It was easy to order and everyone from the folks on the phone to the guy delivering the container were very helpful and friendly. They also recommend movers to pack the container and the ones I chose were very familiar with the containers and how to best load them. It was all very easy.
When my pod left Chicago all was good --- when the pod was deposited at my new house it looked like someone tried to break into the pod. About 6 to 8 inches from ground level it looked like someone tried to take a crowbar and pop it open. Luckily for me the locks they give to secure the pod REALLY WORKS --- Other than that problem 1800packrat is at the top of the list of referrals from me --- THANKS FOR TAKING SUCH GREAT CARE OF WHAT FEW PRECIOUS ITEM THAT I CALL MINE!!!
Pack Rat was everything they claimed it would be and better. Container was clean inside. I chose them as their price was better than another similar one i checked out. Showed up on time, always called ahead of showing up, business-like attitude, friendly and cooperative, good communication, helped connect me with other vendors, would recommend.
1800 Pack Rat came right on time (even though they were ready to deliver 3 hours earlier, they waited and arrive right on time for me! I have HOA restrictions regarding move-in/out times), the employee was very professional and informative regarding the minor questions I had. My container was filled within 15 minutes so he just waited and then promptly left, made everything seem so easy. There was no need to schedule them to come back to pick up the container. I appreciate that kind of flexibility especially during a frustrating and stressful time such as moving. To be honest though, I'm only half way through my experience with them, so we'll see how the other half of the process goes.