It was overall a great experience. I would use Pack Rat and Hire a Helper again if I had another move.

Excellent, with the exception of the Old Dominion piece of the move.

Love the Pack Rat...will use again when I move from current residence

Clean container and came on time as promised.

Clean and on time. The inside dimensions were less than what was provided on the literature I received from Pack-Rat. The height was closer to 84" versus the 91" shown in the literature.

The person who dropped off the container was very friendly and made sure to put it exactly where we wanted it and made sure it was level. We were only moving a 2 bedroom apartment so we did not fill the 16-foot shipping container. The container was a little dinged up on the outside, but the inside was clean and the lock worked fine. My only complaint is about their window for delivery and pickup: 8A-11P. I live in Detroit and there is a facility in Detroit so I'm no sure why they couldn't give me a more specific delivery time. Basically I had to take the day off of work to wait for them, but since we were moving, I probably would have had to do that anyway. Overall, however, the company was very easy to book with, very responsive and easily accessible, and did everything committed to very well. I would absolutely recommend this service.

I opened what was packed by inept workers. Do NOT use this company unless you want to open a lot of broken trash. I would also advise never to use their suggested packing and loading people in Atlanta. Lazy take tons of breaks and do terrible work. I had antiques 300 yrs old utterly destroyed

Representive Summer was amazing. I had many changes and questions and she was very patient, professional and understanding. Thank You Summer

Made the move as good as something like that gets!

The info from PR schedulers is different from actual local delivery people. Example: I scheduled with corporate PR for all containers to be delivered on Tuesday the 12th. Come to find out with local guys, they only deliver Monday, Wednesday and Fridays and only deliver one at a time. It took a week to take delivery. It worked out in the end, but I would not have used them if I had known. They told me AFTER I loaded the first container. Other wise all the drivers were nice and did a good job. Everything arrived in good condition so all in the past.

Very pleased with Pack Rat! All aspects of our move were seamless. All employees we dealt with were professional and very nice to deal with. I will definitely use them again.

Just Dropped off by North Haven contact. Mr. Jim was an time great job and good customer service! Very helpful. Must be Picked up on Monday !

Excellent way to manage your move. Would definitely do this again.

Overall a very good experience with 1-800-PackRat. They provided a lot more blankets than they originally told us, and that was a huge help to us. The process is fairly straightforward, very clear explanation of the costs, and they performed exactly as they said they would.

Changed my move in date 4 - 5 times, easy just a phone call and the dates were changed

The great thing about Packrat storage containers is that you can be flexible with your move. I needed a storage container to remove some items from my home (in preparation for selling it/open house) and then it went into storage. When the house was sold, it was brought back so I could finish packing up. It was very convenient in that sense. I couldn't always get the storage container on the exact day that I wanted it - maybe I just didn't call enough in advance, but I had to wait longer than I wanted to for Packrat to bring the container to me the second time and then I had to wait longer than I needed to for them to come pick up the empty container after my move. It wasn't a huge deal, but something to consider.

Pack Rat unit dropped off and picked up on time. Everything was exactly as it was supposed to be.

Scheduling the packrat was just fine no complaints there. My issue was when our pack rat was to be picked up. The driver felt he didn't have enough space to do so... but he didn't even really try... or get out of this truck to take a look around. He only completed the process four + hours later after his boss had him come back and do it. My family had to stand outside in our parking lot to block off other cars from parking and taking up the space he might need to get the packrat container out .. and not knowing when he would return we didn't want to risk it. In the end we ended up hitting the road many hours later than we had intended which landed us in our hotel for the night at 12 midnight... which is awesome with an infant screaming for several hours. Needless to say the pickup guy ruined the experience for us. I won't be packratting again.

Excellent. Every part of the move was well planned and executed on time.

Excellent. Every part of the move was well planned and executed.

Moving service great but Pack Rat made this move the worst

Thus far, making the reservation and having the container delivered have gone well, with the exception of the delivery being a tad late. The initial customer service representative was absolutely wonderful to work with. The moving container was spotless and furniture pads are quite thick and will protect the furniture well. The container is also constructed solidly and will protect my belongings well. It will be picked up on Monday and transported within 30 days to its new destination.

I would use Pack Rat again, as well. I found everyone in the company, from any operator or technician with whom I spoke, and the drivers as well to be very professional, easy to work with, and accommodating when I needed to change my schedule. I will reccommend both 1-800-Pack-Rat and Sebastian Moving.

Professional and none of my household furniture was damaged in anyway

Very pleases with the customer service people with Pack Rat but not with local service. A filled container was to be picked up on a Monday then another container was to be delivered also Monday for movers to load 1st thing on Tuesday. Neither did pick up of laded container or drop off of empty contained happened Monday so when movers were to load Tuesday they had no container to load. The movers although they were booked for Wednesday they could help load on Wednesday but only for 2 hrs due to other moves. Another crew needed to be called and luckily there was one. Also, Pack Rat was to pick up container Wednesday but didn't causing problems for the new buyers moving in on Thursday. The Pack Rat issues caused me basically be in turmoil.. Many calls to them. If they did not have ability to do the job they shouldn't have said they could.

So far very pleased with Pack Rat services. However, container is still in use.

On time and would use them again.

Overall their service was good. Delivery was timely. Were a day late picking up container for storage in warehouse

The pick up was awesome. The delivery took many calls, confusion, and disappointing to set up but in the end we were takin care of. Curtis did a great job. Dispatchers in houston need more training! Thanks

Container arrived five days late, Customer Service was terrible, Supervisor wouldnt return calls... I definitely would not recommend to anyone. Next time ill try POD or private moving company.

Excellent team. We will recommend.

1800 packrat did a great job! Highly recommend for any size move

Excellent customer service, everything has gone as planned so far. Will review when move is complete in 3 months.

It took longer than I thought to deliver my furniture, & there was a misunderstanding on the pick up of the empty container. But all is good

This is the 3rd time I have used Pack Rat for moving. It makes moving easy when you have a gap between moving out and moving into your new house.

Great! I was so happy with them and would definitely recommend them and use them again!

Well pleased with the service. Would use them again

Timing not good for drop off. Schedule needs to be worked on.

drop off not good. Only give a date and all day time, Need to work on delivery time.

Pack Rat containers are great to use. Employees were very cooperative in meeting my needs.

The movers were good!

Pack Rat was a fair price and the furniture was in good shape when it arrived. I would use them again and recommend them also. Their customer service was very good. I moved in June/July during a very busy time. So, I added a bit of buffer (3 days) between the projected arrival and the day my movers would unload the box. I highly recommend using a buffer because my arrival date slipped 2 days and almost a third. My only recommended change would be this: Be sure to tell folks that containers might be delivered outside the 9AM to 5 PM window. I live in a city and had to reserve parking spaces and only reserved it for business hours and it was a crazy scramble trying to reserve 3 spaces (approx 51 feet) for the truck and container at the last minute. Also, if your customer has a late delivery (mine was 10:30PM), I would try to schedule that customer for an earlier pickup.

So far very satisfied

VERY PROFESSIONAL. THEY WERE ON TIME AND THEIR PEOPLE WERE A FANTASTIC HELP I HAD TO USE TWO 8 FT PODS

they were great for as many times I had to make changes.

Very good so far. Automated phone system worked well. The emails when I changed the date kind of confused things, because I had multiple pick up dates out there and needed to call and confirm my real one.

I have to hold my review on 1-800-Pack-Rat until my shipment arrives in San Diego, but the firm that packed my containers were excellent!'

Pack Rat delivered the container on time and the driver was very careful about backing into my driveway. the pickup of the container was as scheduled. the only issue i had was that i was not aware that the pad lock was not included with the pack rat unit, so i had to go buy a pad lock. i wish this had been clarified up front. Other than that, good experience.