1-800-PACK-RAT® Reviews
The person who dropped off the container was very friendly and made sure to put it exactly where we wanted it and made sure it was level. We were only moving a 2 bedroom apartment so we did not fill the 16-foot shipping container. The container was a little dinged up on the outside, but the inside was clean and the lock worked fine. My only complaint is about their window for delivery and pickup: 8A-11P. I live in Detroit and there is a facility in Detroit so I'm no sure why they couldn't give me a more specific delivery time. Basically I had to take the day off of work to wait for them, but since we were moving, I probably would have had to do that anyway. Overall, however, the company was very easy to book with, very responsive and easily accessible, and did everything committed to very well. I would absolutely recommend this service.
The info from PR schedulers is different from actual local delivery people. Example: I scheduled with corporate PR for all containers to be delivered on Tuesday the 12th. Come to find out with local guys, they only deliver Monday, Wednesday and Fridays and only deliver one at a time. It took a week to take delivery. It worked out in the end, but I would not have used them if I had known. They told me AFTER I loaded the first container. Other wise all the drivers were nice and did a good job. Everything arrived in good condition so all in the past.
The great thing about Packrat storage containers is that you can be flexible with your move. I needed a storage container to remove some items from my home (in preparation for selling it/open house) and then it went into storage. When the house was sold, it was brought back so I could finish packing up. It was very convenient in that sense. I couldn't always get the storage container on the exact day that I wanted it - maybe I just didn't call enough in advance, but I had to wait longer than I wanted to for Packrat to bring the container to me the second time and then I had to wait longer than I needed to for them to come pick up the empty container after my move. It wasn't a huge deal, but something to consider.
Scheduling the packrat was just fine no complaints there. My issue was when our pack rat was to be picked up. The driver felt he didn't have enough space to do so... but he didn't even really try... or get out of this truck to take a look around. He only completed the process four + hours later after his boss had him come back and do it. My family had to stand outside in our parking lot to block off other cars from parking and taking up the space he might need to get the packrat container out .. and not knowing when he would return we didn't want to risk it. In the end we ended up hitting the road many hours later than we had intended which landed us in our hotel for the night at 12 midnight... which is awesome with an infant screaming for several hours. Needless to say the pickup guy ruined the experience for us. I won't be packratting again.
Thus far, making the reservation and having the container delivered have gone well, with the exception of the delivery being a tad late. The initial customer service representative was absolutely wonderful to work with. The moving container was spotless and furniture pads are quite thick and will protect the furniture well. The container is also constructed solidly and will protect my belongings well. It will be picked up on Monday and transported within 30 days to its new destination.
I would use Pack Rat again, as well. I found everyone in the company, from any operator or technician with whom I spoke, and the drivers as well to be very professional, easy to work with, and accommodating when I needed to change my schedule. I will reccommend both 1-800-Pack-Rat and Sebastian Moving.
Very pleases with the customer service people with Pack Rat but not with local service. A filled container was to be picked up on a Monday then another container was to be delivered also Monday for movers to load 1st thing on Tuesday. Neither did pick up of laded container or drop off of empty contained happened Monday so when movers were to load Tuesday they had no container to load. The movers although they were booked for Wednesday they could help load on Wednesday but only for 2 hrs due to other moves. Another crew needed to be called and luckily there was one. Also, Pack Rat was to pick up container Wednesday but didn't causing problems for the new buyers moving in on Thursday. The Pack Rat issues caused me basically be in turmoil.. Many calls to them. If they did not have ability to do the job they shouldn't have said they could.
Pack Rat was a fair price and the furniture was in good shape when it arrived. I would use them again and recommend them also. Their customer service was very good. I moved in June/July during a very busy time. So, I added a bit of buffer (3 days) between the projected arrival and the day my movers would unload the box. I highly recommend using a buffer because my arrival date slipped 2 days and almost a third. My only recommended change would be this: Be sure to tell folks that containers might be delivered outside the 9AM to 5 PM window. I live in a city and had to reserve parking spaces and only reserved it for business hours and it was a crazy scramble trying to reserve 3 spaces (approx 51 feet) for the truck and container at the last minute. Also, if your customer has a late delivery (mine was 10:30PM), I would try to schedule that customer for an earlier pickup.
Pack Rat delivered the container on time and the driver was very careful about backing into my driveway. the pickup of the container was as scheduled. the only issue i had was that i was not aware that the pad lock was not included with the pack rat unit, so i had to go buy a pad lock. i wish this had been clarified up front. Other than that, good experience.
