1-800-PACK-RAT® Reviews
No problems in my experience moving cross country to California. Drivers in both cities were great and very accommodating. I was referred to PACK RAT over Pods by a friend due to their prior experiences with both, I'm glad I went with PACK RAT. I heard Pods containers are not made of metal and smell!
1-800PackRat gave me the most flexibility to load, transport and unload my belongings. A 30-day window for me to arrange for my schedule. They had excellent communication and performed as agreed. I have not unloaded my containers so I cannot give a full review at this time. At this time I would recommend this company.
We loved how Josh of A.B. Industries LLC moved our stuff into the packrat. I hired three people for 4 hours and Josh was so good they were done in one hour. Hire a helper did refund one hour. Hire A.B. Industries LLC and you will be very happy with the results and hope you have Josh ans his crew as your movers..
U-Haul came through for me from the disastrous Pack-Rat container not holding any of my furniture. I was able to find a 26' U-Haul truck at the last minute, store my things in a U-Haul storage for 2 weeks in Texas and was able to rent another U-Haul truck to have the movers move me into my new place in TX. Thank goodness for U-Haul. All in all Pack-Rat was useless, was told the wrong info for holding a 4 bedroom home. I would never use 1-800-PACK-RAT or any type of container again.
Containers in good condition. Able to correct mistake of missing lock within the hour. Very timely in all communication. We ended up needing an extra container and during very busy time for them, they were able to arrange the delivery and pick up in time we needed. Have already recommended to a friend.
PackRat was cheaper than other competitors, but there were just a bunch of careless mistakes all along the way. The driver who delivered the container did not write the serial number of the container down correctly. The driver who picked up the full container thought he was picking up an empty container because the wrong color of hi-lighter was used on the form. I was billed twice for the initial deposit. The "move coordinator" didn't communicate very well, and failed to tell me anything about when my container actually left the initial warehouse and arrived at the other, or anything about final delivery or retrieval of the empty container. Granted, none of the above are very much of a big deal on their own, but when applied in combination their power to erode the confidence, reputation & professionalism of the company should not be overlooked. Sure, you get some cool stuff like a bunch of packing blankets & a lock. But I'm of the opinion that those are no substitute for a firm that has their act together.
Pack rat had the most affordable portable storage unit out there for our local move. We underestimated how much stuff we had and had to rent another - the 16' pod was way too small for the things we were putting in storage! Took several days to schedule another. The driver had trouble unloading the pod on the city street in front of our house - he needed more than the 3 car lengths we had reserved.
