1-800-PACK-RAT® Reviews
Pack rat has poor communication., I moved form Las Vegas to Fort Lauderdale. I called customer service about delivery to set up hire a helper. The customer service rep told me the container would be delivered anytime form 7:00am to 11:00 pm. I had to ask twice about the time spread. She said they don't have no way to tell me what time my job is scheduled even same day. The one good think the drivers were professional. If I had it to do over I would use pod, or ABF. I have written Lowes recommending they discontinue there relationship with Pack rat.
For the most part everything worked out, but they had a hard time picking up the container from the point of origin location. A vehicle in the parking lot kept them from picking it up for three days. Instead of making good use of their time by trying to find the owner, they sat waiting and hoping the owner would come out. They also called me to see if there was anything I could do even though I was half way across the U.S. in a different state. I would use them again only if I was able to find a location for the container that could not be interfered with for pick up and drop off.