Perfect. We packed our belongings jusy the way we liked (I used quite a bit of bubble wrap in additon to the blankets supplied,) locked the unit up with the brand new, sealed lock & key and everything arrived in perfect condition. Our new neighbors used a national carrier and several boxes were missing and several pieces of furniture chipped. They should have used 1-800-PACK-RAT!

This company has fantastic customer service!

ok. thank Goodness for Mangers!

They met their commitments and the drivers worked to make it work!

I would recommend Pack Rat. Their employees are trained and very polite and professional.

The Pack Rat was just a tad bit small for our house, but overall the service was great and we would definitely consider using it again in the future.

Poor scheduling options, long delays in delivery despite "48 hour promise", disinterested customer service reps. Cheaper than a large national mover and more suited to an open ended move if you haven't found a house yet. But still, not a good experience.

I would use them again. They were very nice to work with!

1-800-Pack-Rat was a pleasure to work with. Their customer service representatives were very personable and easy to deal with. I made quite a few changes to my order, and they took all those changes in stride. The storage units looked brand-new and were delivered/shipped with care, and we had no issues. I will certain use 1-800-Pack-Rata again.

The hire a helper guys in Portland were great. Pack Rat did not deliver to the area I moved from. I had to rent a Truck and move it myself.

very good experience in my move out of state....all workers were polite and efficient....would reocmment this way to move to anyone....complete and concise......great way to move

I need three 16 foots on short notice, they got them for and delivery and pick up were done in a timely fashion.

So far unknown still in processes

Ok. Some small communication problems but the end result will be satisfactory

Great communication with the driver and office staff. ALl went smooth

Very Very Professional. I would use them and recommend them to anyone, anytime.

PackRat was good. Would like to have more precise delivery time.

No concerns except they picked up one of the pods at 10 pm and the other a day later (a day late). Was not a concern for me but could have been an issue for the new homeowners that had 2 pods in their driveway for an extra day.

This was my second move using Pack Rat. Wouldn't use anyone else.

Adequate. Did the job. Better priced than the competition.

Everything went well and it's a very convenient way to move distances.

They were great to work with, they were prompt and professional.

Initial pickup not on time....I waited all day....Otherwise a spectacular move....nothing damaged.....I would do this again

Wonderful - very pleased

Drop off and pick up same day was perfect.

Excellent service. Highly recommend.

I measured and figured out the order and placement of the items in the pod, and was able to get everything in a 16 footer. The pod was clean and weather proof. I'm impressed with the system they developed for delivery and pick up.

Excellent service for 3 containers!

The move is not completed. The front end of it has been great. They delivered and pick up the container as promised on time with courtesy. I will have to let you know how the second half of the move goes.

Very thorough in setting up the move and confirming all arrangements. Driver was respectful and accommodating with the tight spaces to get the container in and out. Overall, very good service and a value for my situation.

Booked over the phone with good customer service, Drop off times were limited but company did good to work with me, condition of container was good some moisture but overall household items were preserved, Went with pack rat based on a friend's referral and good price and would use them again as well as refer them to others.

Very good and timely experience. Reps were helpful and patient.

Very good experience with setting up moving pod. Customer service was always available to answer any questions. Only one small glitch: we were asked which way door was to be facing on drop off and delivery. Both times the pod was on the truck the wrong way. This was a headache for the drivers who had to set pod down and reload the correct way.

not sure, load shifted damaged items

The booking was easy, the container was delivered as promised and was clean. I would use them again

I was extremely satisfied with 1800PackRat. I did the initial inquiry online. They contacted me and explained the entire process. I signed up for the service over the phone. The pricing was considerably less than movers or other container companies. They did exactly what they said they would, called before showing up, arrived on time and were very pleasent to deal with...even though it was 98* at the time. The containers I received were brand new and the driver made an extra effort to make sure I had all the packing material promised. They were very flexible in picking up the containers. They are now in storage and I've needed to access a container. They were very willing to take the container out of storage and place it back when I was done. There was no charge for this. I would definitely use 1800PackRat again.

pods delvd on time and picked up on time, delvd to new home exactly as scheduled

lots of phone calls.could not give an accurate time for delivery of empty container or pick up time for packed container.then,when they were to come for packed container,,the company called to say their truck broke down,but they would be at the house first thing in the morning,they didnt show until after 2pm.not very happy with this company.

The service of the container was okay. The lack of proration was ridiculous. We had it unloaded in 2 days. But since I had to pay for an entire month I just kept it for a week more,

We were satisfied with the service. The containers arrived on time, and held all our belongings.

Packrat was slow to deliver the unit in PA and didn't have the blankets that were supposed to be included. Other than that they were very good to deal with. The driver that delivered the unit here in TX was first rate. She took very good care to put the unit out of the way and could really handle the truck!

The Pack Rat was shorter than the Pod, but it seemed sturdier in construction.

Their delivery of empty PODs and pick up of full ones was not well scheduled. The company policy of 8 hour window for pickup and delivery is not helpful when one is hiring helpers to load and unload. Too many hours of workers standing around doing nothing but collecting pay waiting for the containers to arrive!

Not finished yet, do far we are very impressed with the service.

I rented the larger container which was filled to capacity when we were done. I could have filled another one easily. The container was clean and water tight. We were able to secure shelf units to the sides of the container because there are cross beams to tie to. The shelves allowed us to stack boxes without fear of smashing the boxes on the bottom. The only draw back was the delivery of the empty container on the first day. It arrived at 11pm and the driver position the doors opposite from what I had requested. It took 2 days for the company to come back and turn the doors to face the garage. I would use this company again.

I would definitely use both Pack-rats and hire a helper/big boys moving helpers again! Both companies were easily available to get in touch with and answer my questions. Made the move so much easier!

Packrat is highly recommended. They performed all of the services on schedule. This included delivery of the container and picking it up at both ends of the move. When the container was delivered, all of the items were in place just the way they were loaded.(no load shifting.).

Excellent service up to now. Very impressed with skills and professionalism of drivers when pod placed and picked up. Showed up during the time frame given, called 1 hour in advance as promised. Hydraulic lift was a strong selling point, and kept the pod stable. I would certainly recommend this company for the service thus far. Hope the storage service and pod placement and pickup at the other end is as terrific!