1-800-PACK-RAT® Reviews
Very good experience with setting up moving pod. Customer service was always available to answer any questions. Only one small glitch: we were asked which way door was to be facing on drop off and delivery. Both times the pod was on the truck the wrong way. This was a headache for the drivers who had to set pod down and reload the correct way.
Booked over the phone with good customer service, Drop off times were limited but company did good to work with me, condition of container was good some moisture but overall household items were preserved, Went with pack rat based on a friend's referral and good price and would use them again as well as refer them to others.
I was extremely satisfied with 1800PackRat. I did the initial inquiry online. They contacted me and explained the entire process. I signed up for the service over the phone. The pricing was considerably less than movers or other container companies. They did exactly what they said they would, called before showing up, arrived on time and were very pleasent to deal with...even though it was 98* at the time. The containers I received were brand new and the driver made an extra effort to make sure I had all the packing material promised. They were very flexible in picking up the containers. They are now in storage and I've needed to access a container. They were very willing to take the container out of storage and place it back when I was done. There was no charge for this. I would definitely use 1800PackRat again.
Packrat was slow to deliver the unit in PA and didn't have the blankets that were supposed to be included. Other than that they were very good to deal with. The driver that delivered the unit here in TX was first rate. She took very good care to put the unit out of the way and could really handle the truck!
lots of phone calls.could not give an accurate time for delivery of empty container or pick up time for packed container.then,when they were to come for packed container,,the company called to say their truck broke down,but they would be at the house first thing in the morning,they didnt show until after 2pm.not very happy with this company.
Their delivery of empty PODs and pick up of full ones was not well scheduled. The company policy of 8 hour window for pickup and delivery is not helpful when one is hiring helpers to load and unload. Too many hours of workers standing around doing nothing but collecting pay waiting for the containers to arrive!
I rented the larger container which was filled to capacity when we were done. I could have filled another one easily. The container was clean and water tight. We were able to secure shelf units to the sides of the container because there are cross beams to tie to. The shelves allowed us to stack boxes without fear of smashing the boxes on the bottom. The only draw back was the delivery of the empty container on the first day. It arrived at 11pm and the driver position the doors opposite from what I had requested. It took 2 days for the company to come back and turn the doors to face the garage. I would use this company again.
Excellent service up to now. Very impressed with skills and professionalism of drivers when pod placed and picked up. Showed up during the time frame given, called 1 hour in advance as promised. Hydraulic lift was a strong selling point, and kept the pod stable. I would certainly recommend this company for the service thus far. Hope the storage service and pod placement and pickup at the other end is as terrific!
I don't have a review for Pack Rat yet since my containers have not been delivered yet and will go into storage for a couple of weeks. So far, though, it has been a pleasure working with all the personnel there that I have had to contact with my various questions. I will let you know once the containers have been deliered and opened up!!!!!!!
