The container was in good condition. The set up for the original move was great. Getting the final delivery was not as good. Did not delivery the contaiber until 11:00 PM. Movers arriving at 6:00AM the next day.

This was the best helpers we have ever had. Pleasant, responsible and conscientious. We highly recommend this duo! Cudos to both. Chris & Ray

I got my container. It was smaller than we were led to believe.

From start to finish they all were a class act. Very friendly helpful staff, punctual drivers and quality container. It was a very pleasant experience.

they each phase of the move was handled as scheduled. No unpleasant surprises. Did what they said they would do.

They are not on time. They seem to have excuses why that is. They have a warehouse in pompano FL. but its going to take them 3 days to pick up a empty container in Boynton Beach, FL. this container is parked on a street in a gated community where you are not allowed to park your car on the street. They were also very late in picking up my full container MA

Workers were on time, did the job in 2 hours, and were very professionl

Packrat has done everything right so far and the service has been outstanding.

wouldn't use containers again or pack ratt. Had trouble from day one with no blankets, etc wasn't right size so had to throw out furniture at last minute.

Pack-rat containers arrived when promised and pickup up when promised. The units were clean and well maintained.

no problems at all everything went as planned

the pod was slightly smaller than I expected to hold items from 3 bedroom home

The company was affordable--the workers friendly and hard working

We have not finished our move. We will use the container for about three months.

The move out end of Packrat was awful. Didn't show up when promised, misinformation given at time of order, on the whole a moving night mare. All worked out in the end, but we will see how the delivery end goes. Lots more to the story, but to long to tell. However, one of my drivers was great. Dan, he kept me informed and was very nice. FYI if you need Tucson delivery. They only deliver on M, W and F. Then only one unit at a time. That means they force you to pay for a months storage. Best of luck on your move!

Great services overall.

I've always had wonderful interactions with everyone at 1-800-Packrat.

I was overall satisfied with Rat Pack but gave four stars because since I was paying for storage I felt the furniture pads should have been included. Every mover I have used in the past provided furniture pad at no additional cost.

Unfortunately, the trucks showed up very late in the day and in the evening (11PM) and we had less than 24 hours to pack them before being picked the following morning and afternoon. The drivers were friendly and careful. It was our understanding that they had 2 trucks out of service and that is why the delay. Aside from this, I'd still recommend them.

They showed up on time, both with the container both when for packing and when it was delivered full on the other end.They were easy to reach by phone or email with questions, and they kept me informed during the process.

Horrible customer service! Made a mistake on my order, were rude when it needed to be corrected. Overcharged me, did not come at the scheduled times. Rat Pack refused to commit to specific times even when it was critical because of THEIR original mistake and the closing on my house. long wait time on the phone, no supervisor called me back. Extremely poor tracking of what was going on, every call was a completely different answer. Overall just a horrible, stressful, expensive experience. I would NOT recommend them at all.

They're more expensive in Florida and not nearly as friendly as Maryland and Kentucky.

Great choice went smoothly!!!!

I selected 1800PackRat for a few main reasons: cost (very competitive), able to book an immediate move, and it was a metal container that laid flat on the ground. The drivers that drop and pick-up your container for this company are excellent individuals and seem to be very happy to be working for this company. My contents arrived safely and on-time. My only suggestion to anyone that considers using 1800PackRat, would be to tell Central Dispatch to note on your file that is given to the Driver to give you a courtesy call to receive your contents. At one location I was not given the courtesy call, however the driver was professional and waited the 15 minutes for me to arrive.

Worked out perfectly. Figuring out how where to put the container was a bit tricky, but the drivers were really helpful. Loved that I had 30 days to move without extra charge for storage.

This was the best way to move; the packrat was cheaper than any other company, the drivers were sooooo courteous, and customer service was excellent. If you are looking to make a long distance move, I would recommend using PackRat

everything good so far will see how it is on the return rat pack good relable came on time very professional driver made sure it was just the way we wanted set like the fact that they lift it straight up and straight down not on a angle like a roll back would be

Overall a good experience, but some of the details were not explained well such as there are no set times for delivery of the container which means if you have movers you have to schedule them for the following day. We also had an issue with our container delivery on a Sunday, but they fixed the situation which was very much appreciated.

I felt that they cared about my move. We had to change are pickup drop off 4 times and they were very helpful. The rep was very professional and respectful. I would definitely use and recommend 1-800- Pack Rat.

Pack-Rat was a very good service. They provided what they promised, when they promised. The nightmare was the company we hired to help us load our container.

great service, we had troubles closing and they were very flexable with the pick up and delivery dates, great customer service

1800 pack rat disappointed me.

Lots of up front promises. Almost 6 hours late in delivering the empty cubes.We were promised delivery between 1 and 3 PM. Last empty cubes arrived around 9 PM. We wil see what happens with their promised delivery time for

Houston facility did not deliver container on time.

Bought insurance on my containers and my containers ended up getting spray painted. Had to pay $100 deductible, but was told it was a $150 deductible. I spent a lot of time on the phone to verify the $100 was correct.

The best customer service I have ever interacted with

1-800-Pack-Rat provided outstanding services, hardware, and customer service. I will use them again if needed and would recommend them to anyone looking for a long distance moving option that provides a large amount of flexibility.

Fast, efficient. Knew what he was doing and had advice for picking up the unit.

The driver that delivered the container was very courteous and explained everything. Arrived on time.

Customer service was outstanding! Every interaction with the phone representatives and the drivers was friendly, respectful, and direct. The drop off was prompt and on time. A little disappointed with the pickup, it was about 1.5 hours later then when the driver called and said he'd be there. Also the container was a little damaged at its base, don't think it would cause a leak or anything, but you could see light through it. But overall I would use them again and recommend them, its a good service for the money.

Customer service was fantastic! Everything went perfectly.

A very professional company to work with. I would definitely recommend them to everyone.

Just started with using Rat Pack on the construction site. My disappointment was in the pick up and delivery of the unit. The New Jersey location was not receptive to the requested schedule time to relocate the container. I was very happy with the Hire Helper website. It made finding a great mover easy. Thank you for the assistance.

They moved some furniture from my garage into my house after I had moved. They did a wonderful job, were very courteous and efficient.

Not only late delivering the packet rat they didn't even have the courtesy to call to call. I called them, was told he would call the storage facility, 30 minutes later no call, called them back put on hold, after 10 minutes I hung up and called back, that CS Rep called me back with an ETA 2 hours past the original delivery time. I was given two different stories for the delay. Happy .... definitely NOT. Other than that things went ok, we do have one broken item that we know of, it shouldn't have been put in the box the way they put it.

Moving crew did and outstanding job packing my two storage containers they did not leave any space used every bit of the container also they were on time and did not stop until the container was loaded. I would definitely use them again.

Scheduling was easy and accurate. Drop off and pick ups were accurate. Not a lot of detail was given on phone about restrictions in terms of PR space needs for dropping and picking up containers. Verify you have enough space. The driver we had was excellent and he really went out of his way to make the drop off and pick ups work.

I do not recommend 1800packrat. They screwed my original arrival date up, and I was without my belongings for nearly a month. They are not very good at returning phone calls in a timely manor. I should have used PODS.