Professional and flexible. Great service.

Used for temporary storage while house is being renovated. Very convenient.

We did not move away but used the pack rat for storage while our house was being renovated. Very convenient and easy to do and affordable.

Packrat did not supply the blankets we ordered so had to use our bedding. ..

These guys were great. They checked in the day before, alerted me an hour before the arrived and were very accommodating in both placing and picking up the unit. Nice work Fred and Chad.

Loved using pack rats. Highly recommend

Excellent Quality Service. It was recommended that I use 2 pods. It was accurate. The pods were very clean and appeared to be brand new. I was offered to purchase locks, which worked out very well. Customer service was superb. All details were discussed up front, and the crew made sure everything was perfect. I found this company through an advertisement sent via mail.

The container is constructed well so I don't have to worry about weather or vermin getting into it and damaging my items. It was easy to order and everyone from the folks on the phone to the guy delivering the container were very helpful and friendly. They also recommend movers to pack the container and the ones I chose were very familiar with the containers and how to best load them. It was all very easy.

Very convenient and efficient way to move, especially long distance. The flexibility of pick up and drop back timing makes a long-distance move much easier.

When my pod left Chicago all was good --- when the pod was deposited at my new house it looked like someone tried to break into the pod. About 6 to 8 inches from ground level it looked like someone tried to take a crowbar and pop it open. Luckily for me the locks they give to secure the pod REALLY WORKS --- Other than that problem 1800packrat is at the top of the list of referrals from me --- THANKS FOR TAKING SUCH GREAT CARE OF WHAT FEW PRECIOUS ITEM THAT I CALL MINE!!!

1-800-Pack-Rat has a great customer services. The only draw back was waiting on delivery of the POD(which is the case for all PODS) but their delivery estimate was pretty accurate from the beginning.

Superb quality service!!!

1800.PackRat was very courteous and helped in every way they could. I was dissapointed when they would not try to get me a refund for a portion of the monthly rent since I did not use it for the entire month.

Good job! Second unit quite a bit shifted. First one was perfect. Movers said maybe someone had to slam on the brakes to cause shift. But still very happy.

Container was on time. Worked with me on delivery date

Great experience with Pack Rats. Easy to schedule, great communications with all personnel. Will use again.

Our delivery and pick up for the PackRat was in one day. The driver was quick and on time. We got a brand new container which was very nice!

The whole process was very professional. I would recommend Pack Rat.

Overall a really good experience.

I will definitely use Hire a Helper and 1800PackRat for future moves like this.

Pack Rat was everything they claimed it would be and better. Container was clean inside. I chose them as their price was better than another similar one i checked out. Showed up on time, always called ahead of showing up, business-like attitude, friendly and cooperative, good communication, helped connect me with other vendors, would recommend.

Would use them again. Right in a good price range.

The container was delivered on time, and picked up right as Scheduled. The driver was very careful putting it on the Driveway. I would definitely use them again.

They were wonderful! They are so organized it is scary! You are kept in the loop. You know everything that is happening. They are on time. I can't say enough good things about them. I would definitely use them again. It is the only way to move!

Gave me a hard time about moving POD on desired date but came through in the end.

1800 Pack Rat came right on time (even though they were ready to deliver 3 hours earlier, they waited and arrive right on time for me! I have HOA restrictions regarding move-in/out times), the employee was very professional and informative regarding the minor questions I had. My container was filled within 15 minutes so he just waited and then promptly left, made everything seem so easy. There was no need to schedule them to come back to pick up the container. I appreciate that kind of flexibility especially during a frustrating and stressful time such as moving. To be honest though, I'm only half way through my experience with them, so we'll see how the other half of the process goes.

Container was delivered on time and located correctly. Container to be picked up and shipped this week.

I had excellent & prompt service for the delivery & pick up. Customer service was very diligent in keeping in contact with me up to & through the date of the move. Would highly recommend them & not hesitate to use them again.

Scheduling sometimes a bit difficult. Otherwise good

would use them again

will review after delivery

Pak Rat movers on both ends were very polite and helpful. I will use this service again when I move.

Very good on time. They did leave tire marks in my neighbors drive way and I'm hoping the rain will get rid of them but if not will they help out?

Containers were clean, spacious, and easy to secure. They were delivered and picked up on time.

Very easy company to deal with - container was delivered on time and picked up on time. No worries or concerns in moving with Packrat, and I would definitely use them again.

Our container came on time, left on time. The driver was friendly and put the container exactly where we wanted it. PackRats consultants have been very friendly and have answered every question.

Overall good. I liked the flexibility that they offered, which made loading the containers on our schedule and at our convenience the ideal choice. I just wish they would give a better time estimate, rather than simply calling an hour before they are going to arrive.

They brought one of the wrong containers but corrected the mistakes. Everything did arrive in good shape.

right on time very good

Better than having to drive ourselves.

This company was fabulous and it is the only way to move for sure. I chose Pack-Rate as I received a recommendation from a friend who used them. Everything was as planned out. I would use them again if I move and I have already recommended them to another friend who may use them in July.

Misleading information

Great customer service and very responsive. Took us three containers at various different times to pack our house and each delivery and pick up was convenient to accomidate our schedule. We only had one hiccup and customer service was quick to correct the issue. Cheaper than their competition making them the best option for our situation. Will definitely use them again.

Got the container where I needed it to go and in a timely manner.

Prompt, Timely......now just waiting for the arrival at the new location.

The drivers delivered my containers promptly and made sure I was okay with the place they were going to unload them. One of the initial containers delivered was too small. I call them about an exchange and they came out the same day to swap them. I would recommend them for anyone looking to move or store their items.

The delivery and pick-up guys were great. The were efficient and paid attention to where they placed the containers. They checked with their supervisors for clarification as to whether or not to place the containers on new concrete or not. Great job! However, their scheduling needs work. I mentioned in several conversations with their operator over the phone three weeks prior to my move that I would need the containers picked up on Monday after our weekend move. I emailed him to that effect also. I also spoke at length to him about when I needed to move the containers from my rental home to our new house. When I verified the moves with their operator the day the first container was being moved, the schedule was not what I had been told they would be. When I told the operator that the schedule was incorrect, she became snippy and basically told me that I was wrong. Being that I was wrong, I told her that I shouldn't be, since I spoke at length with one of her colleagues about the schedule and was told that what I needed would happen. Since their computer system is apparently still a green screen and incapable of having two windows open at one time, I stopped the operator from changing the schedule because she couldn't look at both container's schedules at once. I mean, the other container may have been scheduled for what I wanted (and possibly moved the day before by order number and not by size?) but she couldn't tell, and she was about to change it while guessing that it needed to be changed. She again became snippy and told me to wait while she closed out one screen and looked at the other order. She came back and told me that things had been corrected to the way I wanted them to be. Funny how she suddenly became polite. I found out why later. Fast forward to the move of the second container, which came not when Madame Snippy told me it would, but when I had asked for it NOT to be delivered. The new operator was very pleasant and explained to me that nothing had been changed as I was told by the snippy one. I was also told that the final pick up had never been scheduled after all of the conversations and email that I sent three weeks ago. So now the containers will be sitting in the street in front of the house (in a construction zone) until Thursday and eight days later on Friday, respectively. I guess you can't really rely on Pack Rat to get things scheduled right, even with the information hand fed to them. And even when you do, you'll be told that your wrong in no uncertain terms when they don't get it right, and then you'll be told that they fixed it. But not really. I guess the joke is on me...? I may have to amend this somehow when they screw up the removal this week and next week, which will probably be my own fault....because I relied on them to get it right.

The container was great. Very clean. Booking, drop off and pick-up was timely and smooth on its way to their warehouse for a short stay.