I had excellent & prompt service for the delivery & pick up. Customer service was very diligent in keeping in contact with me up to & through the date of the move. Would highly recommend them & not hesitate to use them again.

Scheduling sometimes a bit difficult. Otherwise good

would use them again

will review after delivery

Pak Rat movers on both ends were very polite and helpful. I will use this service again when I move.

Very good on time. They did leave tire marks in my neighbors drive way and I'm hoping the rain will get rid of them but if not will they help out?

Containers were clean, spacious, and easy to secure. They were delivered and picked up on time.

Very easy company to deal with - container was delivered on time and picked up on time. No worries or concerns in moving with Packrat, and I would definitely use them again.

Our container came on time, left on time. The driver was friendly and put the container exactly where we wanted it. PackRats consultants have been very friendly and have answered every question.

Overall good. I liked the flexibility that they offered, which made loading the containers on our schedule and at our convenience the ideal choice. I just wish they would give a better time estimate, rather than simply calling an hour before they are going to arrive.

They brought one of the wrong containers but corrected the mistakes. Everything did arrive in good shape.

right on time very good

Better than having to drive ourselves.

This company was fabulous and it is the only way to move for sure. I chose Pack-Rate as I received a recommendation from a friend who used them. Everything was as planned out. I would use them again if I move and I have already recommended them to another friend who may use them in July.

Misleading information

Great customer service and very responsive. Took us three containers at various different times to pack our house and each delivery and pick up was convenient to accomidate our schedule. We only had one hiccup and customer service was quick to correct the issue. Cheaper than their competition making them the best option for our situation. Will definitely use them again.

Got the container where I needed it to go and in a timely manner.

Prompt, Timely......now just waiting for the arrival at the new location.

The drivers delivered my containers promptly and made sure I was okay with the place they were going to unload them. One of the initial containers delivered was too small. I call them about an exchange and they came out the same day to swap them. I would recommend them for anyone looking to move or store their items.

The delivery and pick-up guys were great. The were efficient and paid attention to where they placed the containers. They checked with their supervisors for clarification as to whether or not to place the containers on new concrete or not. Great job! However, their scheduling needs work. I mentioned in several conversations with their operator over the phone three weeks prior to my move that I would need the containers picked up on Monday after our weekend move. I emailed him to that effect also. I also spoke at length to him about when I needed to move the containers from my rental home to our new house. When I verified the moves with their operator the day the first container was being moved, the schedule was not what I had been told they would be. When I told the operator that the schedule was incorrect, she became snippy and basically told me that I was wrong. Being that I was wrong, I told her that I shouldn't be, since I spoke at length with one of her colleagues about the schedule and was told that what I needed would happen. Since their computer system is apparently still a green screen and incapable of having two windows open at one time, I stopped the operator from changing the schedule because she couldn't look at both container's schedules at once. I mean, the other container may have been scheduled for what I wanted (and possibly moved the day before by order number and not by size?) but she couldn't tell, and she was about to change it while guessing that it needed to be changed. She again became snippy and told me to wait while she closed out one screen and looked at the other order. She came back and told me that things had been corrected to the way I wanted them to be. Funny how she suddenly became polite. I found out why later. Fast forward to the move of the second container, which came not when Madame Snippy told me it would, but when I had asked for it NOT to be delivered. The new operator was very pleasant and explained to me that nothing had been changed as I was told by the snippy one. I was also told that the final pick up had never been scheduled after all of the conversations and email that I sent three weeks ago. So now the containers will be sitting in the street in front of the house (in a construction zone) until Thursday and eight days later on Friday, respectively. I guess you can't really rely on Pack Rat to get things scheduled right, even with the information hand fed to them. And even when you do, you'll be told that your wrong in no uncertain terms when they don't get it right, and then you'll be told that they fixed it. But not really. I guess the joke is on me...? I may have to amend this somehow when they screw up the removal this week and next week, which will probably be my own fault....because I relied on them to get it right.

The container was great. Very clean. Booking, drop off and pick-up was timely and smooth on its way to their warehouse for a short stay.

All good - only issue is they wanted to charge me a full months storage for only 2 days past my anniversary. Eventually adjusted the fee, but still charged me 60% of the monthly storage fee - seemed ridiculously unreasonable. Otherwise, the delivery was flawless and everything arrived intact!

They brought out our container with a call to give me time to be there for the delivery. The container was placed exactly where I wanted it and the driver was very efficient and friendly. Highly recommended!!

Very clean, delivered on time. Very friendly associates.

u can get a whole lot more on them then they look,at first we thought it would never work, then it got to the point we said what else can we put on it, lol, the size is a little smaller then what i was quoted, the exact inside measurements need to be given, i had 2 items that almost was too tall, it won't be picked up till tomorrow, but on delivery the man was #1, he put it within an inch of where we had marked, it was set down so gentle( and it was empty). i'm sure when it gets here in 2 weeks everything will be fine.our move was 700 miles, this is the way to do it.

Arrived in the morning, not as early as I expected, but had plenty of time for same day pick up by using professional movers to load the pod for cross country move. Great price, included more than enough high quality moving blankets and lock! Absolutely great pod secure steel structure. No other pod company has this quality for product price and convenience! Book 1800 PackRat today!

Everyone was awesome to work with. The guys at the Huntington Beach location were great delivering and picking up at the Southern CA end. We moved to Northern CO and the Denver location (Tony and Larry) were terrific. We had three containers and they worked directly with us to make the drop offs and deliveries extremely efficient!! Highly recommend Pack Rat!!!!!

Pack-rat containers were delivered as promised, on time and very clean.

So far. I haven't had them deliver my container yet so can't really evaluate them yet. But so far so good.

helpful in communications and questions, this was a good plan for us as we needed to have it stored before we could move into our new place and this worked well, the container was in good shape and didn't have too many dings. I think his name was Chris who delivered the containers was very helpful and was great getting the second container out to us. we would use them again. the price was very affordable as we are retired limited income

Very patient while we made last-minute changes to our arrangements. Each driver was polite and professional. We've only experienced the pick-up so far, as our items are now in storage. But so far, so good.

I didn't get to use them because there was not enough room for them to drop it off. Wish I had known before hand because I had to put everything in my garage instead.

Our movers were a no show. Lucas answered the call within 90 minutes. What could have been a disaster turned out great. Lucas arrived with a great attitude.

Did what they said. A little expensive.

Pack Rat delievered and pick up the pod when they said they would. They brought the 20 moving blankets as requested.

Everyone that I spoke with was excellent especially Brandi. I have been recommending this company to anyone making a move.

Dear Hire-A-Helper, You should pay your helpers more. Unlike rentiers, they work hard for their money, and deserve more. Cheers, dmc

We had what we feel was a VERY complicated move from Los Angeles area to Orlando area with 4 storage units delivered and picked up over a period of months. They never once made a mistake! I have raved to everyone I know, their phone reps are patient and strive to HELP. Their drivers are such pros, dropping those containers within inches of structures. This is a great company - across the board YES I recommend!

We used pack rat they loaded everything in pat rat was very care ful of all products was my bosses and handled with care.

On time. Called before delivery. Courteous and polite driver.

I couldn't ask for more from a storage and moving company - highly recommend!

They kept me informed of times, etc.

A job well done,from Long Island to Palm Beach. I would recommend this company to everyone.

was happy with their service and they worked hard to get the 2nd container to us in a timely manner

Pack rat has poor communication., I moved form Las Vegas to Fort Lauderdale. I called customer service about delivery to set up hire a helper. The customer service rep told me the container would be delivered anytime form 7:00am to 11:00 pm. I had to ask twice about the time spread. She said they don't have no way to tell me what time my job is scheduled even same day. The one good think the drivers were professional. If I had it to do over I would use pod, or ABF. I have written Lowes recommending they discontinue there relationship with Pack rat.

I had very good communications with them. The units were delivered and picked up within the time frame that they had informed me.

Our goods were stored with Pack Rat for over 2 years and everything was received in good order with no problems detected. We were satisfied using them. Philip, who delivered the units to our new home, was courteous and worked hard at accommodating our needs.

So far good however I have not had it picked for storage yet.