It took longer than I thought to deliver my furniture, & there was a misunderstanding on the pick up of the empty container. But all is good

This is the 3rd time I have used Pack Rat for moving. It makes moving easy when you have a gap between moving out and moving into your new house.

Great! I was so happy with them and would definitely recommend them and use them again!

Well pleased with the service. Would use them again

Timing not good for drop off. Schedule needs to be worked on.

drop off not good. Only give a date and all day time, Need to work on delivery time.

Pack Rat containers are great to use. Employees were very cooperative in meeting my needs.

The movers were good!

Pack Rat was a fair price and the furniture was in good shape when it arrived. I would use them again and recommend them also. Their customer service was very good. I moved in June/July during a very busy time. So, I added a bit of buffer (3 days) between the projected arrival and the day my movers would unload the box. I highly recommend using a buffer because my arrival date slipped 2 days and almost a third. My only recommended change would be this: Be sure to tell folks that containers might be delivered outside the 9AM to 5 PM window. I live in a city and had to reserve parking spaces and only reserved it for business hours and it was a crazy scramble trying to reserve 3 spaces (approx 51 feet) for the truck and container at the last minute. Also, if your customer has a late delivery (mine was 10:30PM), I would try to schedule that customer for an earlier pickup.

So far very satisfied

VERY PROFESSIONAL. THEY WERE ON TIME AND THEIR PEOPLE WERE A FANTASTIC HELP I HAD TO USE TWO 8 FT PODS

they were great for as many times I had to make changes.

Very good so far. Automated phone system worked well. The emails when I changed the date kind of confused things, because I had multiple pick up dates out there and needed to call and confirm my real one.

I have to hold my review on 1-800-Pack-Rat until my shipment arrives in San Diego, but the firm that packed my containers were excellent!'

Pack Rat delivered the container on time and the driver was very careful about backing into my driveway. the pickup of the container was as scheduled. the only issue i had was that i was not aware that the pad lock was not included with the pack rat unit, so i had to go buy a pad lock. i wish this had been clarified up front. Other than that, good experience.

The customer service was very good. We had a special situation where we needed a Pac-Rat right away and they were able to deliver it within a couple of days. We also needed it moved long distance from Chicago, IL to Denver, CO. It stayed in storage for a couple of weeks in Denver then had it delivered to Littleton, CO. Then it was picked up in Littleton, CO and delivered to Colorado Springs, CO. They were very helpful getting all this coordinated. I would have liked better status emails on what was going to happen next. I got some, but didn't get one when it was going to be picked up in Littleton and delivered to Colorado Springs. Also, I wish they could give a better delivery/pick up window instead of sometime between 7am and 11pm. I also wish the website had more information on how to load the container properly and what is expected when it is picked up empty. Like, for long distance moves it should say, keep the lock, leave the blankets in the container. But I wold still use them again - definately.

Would recommend to everyone I know.

The company provided good information, was honest and delivered what they promised they'd do. Good customer service. They're very available by phone and they even called me to ask whether I needed more time to pack as they saw I didn't have the container scheduled at my house for very long. Nice to see they help you anticipate potential problems.

No problems with Pack Rat. Containers were delivered and picked up on dates suggested. Drivers were skilled at placing containers and were courteous. We had a few mix ups on billing but these were corrected quickly without problems.

The drop off service was wonderful. The container is in excellent condition and has a hard top roof. The driver went out of his way to satisfy my requests. I would definitely use them again.

They were easy to work with and delivered the container on time and picked it up on time. They kept me informed at each step.

Everything was well-organized and pods arrived on time. Drivers did a great job of explaining and showing us everything we needed to know. Would recommend to everyone so far.

We were extremely pleased with the care taken with our household goods and expertise in fitting some much into one pack rat pod. In the long run Tim saved us a lot of money

The container and service was as described. The drivers who delivered and picked up the containers were well mannered and careful to make sure that my wishes were met. The one issue that I encountered was rapidly resolved by home office personnel.

Didn't move yet. Just using Pack Rat to store our stuff for a while.

Pack Rat has great customer service and every time I have called my questions or concerns were answered.

The container was in good condition. The set up for the original move was great. Getting the final delivery was not as good. Did not delivery the contaiber until 11:00 PM. Movers arriving at 6:00AM the next day.

This was the best helpers we have ever had. Pleasant, responsible and conscientious. We highly recommend this duo! Cudos to both. Chris & Ray

I got my container. It was smaller than we were led to believe.

From start to finish they all were a class act. Very friendly helpful staff, punctual drivers and quality container. It was a very pleasant experience.

they each phase of the move was handled as scheduled. No unpleasant surprises. Did what they said they would do.

They are not on time. They seem to have excuses why that is. They have a warehouse in pompano FL. but its going to take them 3 days to pick up a empty container in Boynton Beach, FL. this container is parked on a street in a gated community where you are not allowed to park your car on the street. They were also very late in picking up my full container MA

Workers were on time, did the job in 2 hours, and were very professionl

Packrat has done everything right so far and the service has been outstanding.

wouldn't use containers again or pack ratt. Had trouble from day one with no blankets, etc wasn't right size so had to throw out furniture at last minute.

Pack-rat containers arrived when promised and pickup up when promised. The units were clean and well maintained.

no problems at all everything went as planned

the pod was slightly smaller than I expected to hold items from 3 bedroom home

The company was affordable--the workers friendly and hard working

We have not finished our move. We will use the container for about three months.

The move out end of Packrat was awful. Didn't show up when promised, misinformation given at time of order, on the whole a moving night mare. All worked out in the end, but we will see how the delivery end goes. Lots more to the story, but to long to tell. However, one of my drivers was great. Dan, he kept me informed and was very nice. FYI if you need Tucson delivery. They only deliver on M, W and F. Then only one unit at a time. That means they force you to pay for a months storage. Best of luck on your move!

Great services overall.

I've always had wonderful interactions with everyone at 1-800-Packrat.

I was overall satisfied with Rat Pack but gave four stars because since I was paying for storage I felt the furniture pads should have been included. Every mover I have used in the past provided furniture pad at no additional cost.

Unfortunately, the trucks showed up very late in the day and in the evening (11PM) and we had less than 24 hours to pack them before being picked the following morning and afternoon. The drivers were friendly and careful. It was our understanding that they had 2 trucks out of service and that is why the delay. Aside from this, I'd still recommend them.

They showed up on time, both with the container both when for packing and when it was delivered full on the other end.They were easy to reach by phone or email with questions, and they kept me informed during the process.

Horrible customer service! Made a mistake on my order, were rude when it needed to be corrected. Overcharged me, did not come at the scheduled times. Rat Pack refused to commit to specific times even when it was critical because of THEIR original mistake and the closing on my house. long wait time on the phone, no supervisor called me back. Extremely poor tracking of what was going on, every call was a completely different answer. Overall just a horrible, stressful, expensive experience. I would NOT recommend them at all.

They're more expensive in Florida and not nearly as friendly as Maryland and Kentucky.