PODS® Reviews
Everything was great!! Up until the end. That is why I rated average overall. We released the POD as empty, we were told Asheville NC could not pick up for 18 days or more because they were too busy. Then 2 or so days later they charged us another months rent because it was "Policy". Also, the back end of the POD had mouse or rat poop all over the bins and cloth moving pads, some even inside sealed bins and U-Haul taped shut moving boxes. Finally, the POD is blocking our 2 car garage from being used, and having cars in the driveway is against the covenants / restrictions where we live.
Overall, good customer service, but received conflicting information from multiple customer service representatives about the size of container I would need for a small studio apartment. In the end felt like I was unnecessarily upsold. The driver of the PODS truck even said the smaller container would have worked as I filled up ~25% of the larger one.
Convenient to be able to load some everyday instead of all at once. Container clean and well maintained. Worked well for what we needed except could have used a 7 or 12 foot pod in addition to 16 but not available in our area. Drivers courteous and friendly. Customer service a little spotty, one gal wanted us to book STAT because busy season and pressured me. Talked to several people about getting an additional POD and first one not so helpful but second service rep made several helpful suggestions. Used for packing convenience and good reviews. Would probably use again.
This is my first time using PODS and thus far, it's been great. I like the convenience of packing everything up in a container and then being done until you arrange to have the container delivered to your new location. I down-sized a lot of my furniture for this move (getting rid of everything but my bed frame) and the smallest container (8x7x7) was more than sufficient for the clothes, books, and other household items I had left. I would definitely use PODS again for my next move, especially because I get a discounted rate thanks to my USAA membership.
I love the idea of PODS & it was a lot less money than hiring a moving Company. The people I dealt with were always professional & helpful. I would of given 5 stars other than the fact that they way underestimated the number of pods we needed. We got 2 16' pods & rented a 12' uhaul that they were not aware of & we still did not have enough space. We ended up renting a smaller pod from Uhaul to help get some things here but even with those 2 things we still left many items behind. That was very frustrating. We did try to order a 3rd 16' pod but one wasn't available until days after we would of been gone.