PODS® Reviews
Have only done the initial container drop-off and pick-up when filled in Denver at this point, but I anticipate equally terrific service and courtesy when I have the container delivered to the Chicago metro area. PODS was cost-effective and much more convenient than I'd anticipated...would definitely consider using them again for a move, local or cross-country.
This transportation option worked well for me since I didn't know until the day before if I was closing on my new home. Condition of POD was good, clean inside. Customer service very good keeping me informed with emails and messages. I choose PODS per recommendation of family members who have moved also recently. I definitely would use PODS if I should ever move and require storage.
ASK QUESTIONS and follow-up to make sure everything is done correctly. There were a lot of important details we only found out last-minute or by asking detailed questions. Be prepared to wait on the phone whenever you need to update or confirm anything...at least the PODS customer service people are professional and nice.
This is the second time we've used PODS. Generally I like their service. It's convenient that it's on my own time to load and unload the container (I always get help loading/unloading). On this particular move we had more stuff move inside. I'm not sure I can blame this on PODS since I packed the container, but it must have been a rougher ride than I expected moving x-country.
The container was to be delivered Tuesday morning, but did not arrive until mid afternoon. Fortunately, Top of the Line Moving and More was flexible with their time. And, the container was to be picked up Wednesday morning; was not picked up until late Thursday afternoon. Arrangements had been made with the apartment manager that the container could be parked in front of my apartment overnight; I called PODS several times, but container was picked up a day and a half later.