PODS® Reviews
ASK QUESTIONS and follow-up to make sure everything is done correctly. There were a lot of important details we only found out last-minute or by asking detailed questions. Be prepared to wait on the phone whenever you need to update or confirm anything...at least the PODS customer service people are professional and nice.
This is the second time we've used PODS. Generally I like their service. It's convenient that it's on my own time to load and unload the container (I always get help loading/unloading). On this particular move we had more stuff move inside. I'm not sure I can blame this on PODS since I packed the container, but it must have been a rougher ride than I expected moving x-country.
The container was to be delivered Tuesday morning, but did not arrive until mid afternoon. Fortunately, Top of the Line Moving and More was flexible with their time. And, the container was to be picked up Wednesday morning; was not picked up until late Thursday afternoon. Arrangements had been made with the apartment manager that the container could be parked in front of my apartment overnight; I called PODS several times, but container was picked up a day and a half later.
Disappointed in their assessment of how much the PODS hold - I had to get a 2nd POD - and it was a very stressful "last minute" change and additional cost i was not happy with. Then they had to substitute a different size for what i ordered - I was assured it would be the same cost etc. -- I was charged for 3 pods - not 2. and at a higher rate than for the biggest one - for storage. It was fortunate the loaders and the managers at TAC LOG were able to be so accommodating and able to provide loaders a 2nd time- at very short notice.
very good service and the drivers were respectful and professional. my goods were well taken care of. Very good and patient customer service. I choose PODs because I saw numerous commercials and after checking with a truck rental that I would have to drive pricing was about the same except I could drive my own car comfortably and have my stuff delivered. Yes I would use again. It made the worrying less stressful.