Overall, good customer service, but received conflicting information from multiple customer service representatives about the size of container I would need for a small studio apartment. In the end felt like I was unnecessarily upsold. The driver of the PODS truck even said the smaller container would have worked as I filled up ~25% of the larger one.

Perfectly on time arrival, positioned the truck to help the guys load it quickly, and couldn't have have been more professional.

pods delivered right on schedule where i wanted them

They arrived and dropped our pods as promised. Very time I call they are so polite and answer all my questions.

Convenient to be able to load some everyday instead of all at once. Container clean and well maintained. Worked well for what we needed except could have used a 7 or 12 foot pod in addition to 16 but not available in our area. Drivers courteous and friendly. Customer service a little spotty, one gal wanted us to book STAT because busy season and pressured me. Talked to several people about getting an additional POD and first one not so helpful but second service rep made several helpful suggestions. Used for packing convenience and good reviews. Would probably use again.

The PODs container worked very well for me. Everything went as planned and the company did a great job communicating with me throughout the process. However, I had to have my POD packed up and picked up 2 weeks before my move which might be hard for some people.

Very easy to schedule, kept us informed on time and pick up on correct day and time. Would use pods again

damage property and items fell on top of me when I opened the door.

Everything was great except for one small hole in the wood floor.

n/a; They unloaded three PODS.

7' container was plenty for my modest 550 sq ft 1 bd apartment. Not much of a savings if any over a full service move though...

PODS has been reliable for me for two moves, one in 2013 and the return trip in 2017

Best and cheapest option to transport your stuff with least risk. They delivered the pods on time and delivered them to my address on time.

This is my first time using PODS and thus far, it's been great. I like the convenience of packing everything up in a container and then being done until you arrange to have the container delivered to your new location. I down-sized a lot of my furniture for this move (getting rid of everything but my bed frame) and the smallest container (8x7x7) was more than sufficient for the clothes, books, and other household items I had left. I would definitely use PODS again for my next move, especially because I get a discounted rate thanks to my USAA membership.

The customer service agent miscalculated the amount of units that I would need causing me to find a place to put what was left.

Not much to say the dropped off the pod, we filled it, they moved it from Massachusetts to Florida we even got delivery a day early and ever thin arrived in great shape nothing broken.....

About $5100 for two 16' PODs moved and stored from south Florida to central New Jersey.

I love the idea of PODS & it was a lot less money than hiring a moving Company. The people I dealt with were always professional & helpful. I would of given 5 stars other than the fact that they way underestimated the number of pods we needed. We got 2 16' pods & rented a 12' uhaul that they were not aware of & we still did not have enough space. We ended up renting a smaller pod from Uhaul to help get some things here but even with those 2 things we still left many items behind. That was very frustrating. We did try to order a 3rd 16' pod but one wasn't available until days after we would of been gone.

Watch the add on costs

Looks like it all got here on schedule and unscathed so we are happy campers.

Great communication and on schedule

Haven't moved containers yet

A bit expensive, but useful.

Good so far - we haven't finished the move yet, so...more to come

They were punctual and great at providing service. However, in the future I would make different arrangements.

So far size is good container in good condition. Customer service very professional and courteous. We chose this because we don't have a moving date and we can move things that don't need movers. We would use them again so far Jerry Whiteley

They arrived at the time they said they would and picked container up. The only problem was I asked for a morning pick up due to my daughter's POD arriving the same day but it wasn't picked up in the morning. My daughter's POD had to be put on the street.

Hire A Helper were easy to work with. They packed so efficiently that I still have room to load more items. I chose the company after reading their customer reviews. The Pod and person who set it up were very professional and put it exactly where I wanted it. I would us their company again.

Not so much PODS, but the Hire a Helper crews did it for me. On both ends, these guys are kings

I didn't book my POD through HireAHelper, but it was an awful experience all around. 1 week before my move, I called to verify that my POD could legally be parked on the street (I had called the City of LA to find that it couldn't, despite PODs telling me twice that it could), and the representative on the phone informed me that my confirmed delivery date was no longer available and then accused me of "hacking into their system" to claim that reservation date. I think he read his system wrong because, after cancelling my order and calling back, they were able to secure my POD size on the correct date anyway. However, this was after the representative on the phone was incredibly disrespectful for more than a half hour. I repeatedly asked to speak with his manager (something I've never done before), and he refused to put her on the phone, instead issuing a veiled threat that "just so you know, this call IS being recorded." To which I responded "good! You have been extremely rude this entire time." Overall, the system is clunky, requiring multiple parking spaces to deliver and pick up the POD. The delivery guy at my new apartment was also rude and dropped off my full POD off-balance, which, had I been moving anything of value, would have been extremely concerning to me. Now, I know to never use PODs and instead use a company like U-Pack, who uses a forklift to deliver their containers, so you don't need 3 consecutive parking spaces for delivery and pickup.

PODS delivered & picked up 16ft container on time as agreed in Texas and and delivered to Maine again on time as agreed.

too slow, and too small container

THe PODS were delivered on time and then delivered to the destination on the requested dates. The comapny is very customer oriented and the process went exactly as planned. I would definitely use ODS again.

The PODS movers were friendly and polite, and also arrived on time if not early for the scheduled drop-offs and pickups. I had no frame of reference for the cost of this move but it turned out to be less expensive than the only other choice I considered at the time, and was much less of a hassle for me. I'd recommend this service to anyone. Just be aware that they won't ship the middle-sized PODS container long-distance; my belongings BARELY fit in the small one; the medium PODS would've been slightly better but the large one would've been far too much.

Great company, on time, good communication...

Derek, Raymond and Shane did an outstanding job loading my 2 PODs.

So happy with pods. They kept the load level the entire time and nothing shifted or got damaged. Easy online process too.

When we told the company that we had a storage unit and a 2-bedroom apartment, they said that one Pod would be enough room to fit everything. However, once the movers got to our apartment and filled up the Pod, we still had our entire storage unit and half of the stuff in our apartment left to be packed away. We were supposed to move into our apartment on the 9th and because of their mistake, we now cannot move in until the 17th. They also told us on the phone after ordering the second Pod that we would just have to pay for the Pod and that would be all, a week later we get another bill. I would NEVER recommend PODS and would NEVER use them again.

Best thing about PODS is that there were no surprises. They explained the costs up front, stuck to them, and notified me of POD drop offs, pickups, and deliveries. Had no damage or shifting of contents in transit....

Good advice on the correct size for my needs. Arrived exactly on time and date reserved. Courteous and efficient staff.

Many issues at the unpacking delivery! Very dissatisfied.

Did not put our pod where we asked it to be placed. They had to come move it because it was blocking our driveway. They moved it to an even worse spot. Would not use them again.

Pods are really a good alternative

First window of delivery time was to be 10:45 AM. Finally showed at 8:15 PM. Poor guy had had a 14 hour day, and worked hard to place the POD where we wanted it. It was a very long day for all of us, and PODS should be more organized if they want to keep their good reputation.

Fantastic, professional, polite and efficient.

great from start to finish

Everything was easy to book, drop-off and pick-up were prompt.

Great on delivery and pick up, but 100% missed on the size of the PODs we needed. Maybe they could have dug in more about what we were moving, got to TWO 16ft PODS but literally could have used a 3rd.