PODS® Reviews
To good: The price was reasonable. The bad: Several complaints. First I did not know that needed a city permit to have the PODs left in the street. The first time I heard about it was when the driver arrived at my door. I should have known in advance. Caused me to delay my move by a day. Doesn't sound like much but when your family and children have a place to stay/sleep/sit that is significant. Second was Valerie the office person at the local austin office. Initially she was very condescending and argumentative. I felt I had a right to be upset that I was not told of the needed permits. Later she was better to work with but I felt like I had to walk on egg shells with her. I probably will never use PODs again.
All of my stuff arrived a couple of days late, but in good shape. The container was clean and well-built. I chose PODs because they had the largest container that would fit everything, including a king sized bed. I found their price to be about the same as all of their competitors. If I had to do it all over again, I'd probably not have had them drop the POD off and pick it up. Living in older neighborhoods with small driveways and narrow streets isn't ideal for their service. Neither time were they able to accommodate the location where I wanted it to be dropped off at, due to circumstances outside of their control. However, both location I used were friendly. My only negative was the customer service by phone. You can't call your local PODs location, you have to use their automated service somewhere in Southeast Asia. Wait times are long, and the service is hit and miss.
They delivered later than expected and did not really call to warn us. POD was finally on the ground after the allotted three hour window; fortunately, the moving help was also late, so it worked out. Also, they loaded the unit on the truck backwards and had to turn it around, but did so without complaining (and it was interesting to watch the maneuvering). Now awaiting pick-up ... not time critical as long as it happens.
The POD was 4 hours late. They never called to tell me it was going to be delayed. I had to call 4 times and got 4 different answers. I also paid for same day drop off and pick up and they never came back to pick up the POD until 2 days later! They were not helpful at all. While they were great to work with and on time in NYC, they were terrible in Boston. I would not recommend them ever again.
My customer satisfaction with this transaction was poor. I even went as far as to open a customer complaint and filed with the BBB. I have utilized the PODS systems for a little over 3 years for storage of my items in California. When I decided to make an out of state move I called and they originally quoted me a price so I agreed to have the pod brought to my residence to finish packing items. But when I came time for pick up the quote had expired and they issued a new quote that was double the price of the original. I unfortunately didn't have time to unpack and find alternate transportation for my items so I agreed to pay. My pod then was delayed for pick up for more than a week, in which caused more than a weeks delays in transportation and delivery to my new residence in Nevada. When I decided to open a customer service complaint the lady tried to offer me $25 in compensation and was blatantly rude and disrespectful. I would say PODS is fine for moving within state but not out of state and defiantly not to the Las Vegas warehouse!! Would not recommend to others! All in all it took a total of 3 and a half weeks to get my items back.
So far we can not give a final review for the POD, due to we have only have it delivered and we are still in transit. As for now, the customer service at the time we booked the POD, was very professional. The POD was delivered on a 3 hour window as we were told. It was a nice and clean container and it was placed just where we needed it. The driver gave us instructions, that were very clear and easy to follow.
PODS arrived in the estimated time window and were dropped off/picked up/ moved without any problems. The PODS were easy to load and had hooks for securing everything with our straps. My only complaint is that the third POD was old and had experienced leaks in the past. I would use this company again.
This was an excellent option for me since we didn't have too much over-sized or very heavy furniture. Having the POD delivered in NJ and transported to New Mexico worked very well on each end. Drivers we're efficient, courteous, and on time. I would use pods again especially for a long distance move.
I really liked the PODs experience. We needed moving and storage. They were helpful and extremely knowledgeable right from the start. They kept me apprised of next steps and walked me though each step as it was happening. Granted we've only gone through to the pickup stage. We still have the cross-country transport and redelivery but so far so good and I would recommend them.
Hiring PODS worked extremely well for me. I sold my house quickly and did not know where I was going. Needed to store my things and decide later where and when I would need them. PODS dropped off and picked up the container as arranged. Everytime I called with questions their personnel were so helpful and courteous. They updated and e-mailed me after every change to my order (with a smile). I work and was not able to be there for delivery or pick up of the POD. They kept me informed of the windows in which they would deliver and pick up. They were always on time. My property was not damaged and they placed the POD exactly where I told them to. PODS was also able to refer me to movers that would load the POD, and at age 60 I needed that. I chose PODS because I did not want to take by belongings to a storage facility, unload, find a place, pack from the storge facility and then unload at my new location. I also chose them because my sister and brotherlaw used them and they where ecstactic with their experience with them. I highly recommend PODS as your moving source.