PODS® Reviews
The pricing of PODS was reasonable considering I packed up and loaded the POD without knowing where I was moving, exactly. The only issue was the pickup after loading the POD. I was told they could pick up a day earlier, and that did not happen. I was told my POD would be picked up first thing on the original day assigned, then it did not happen and it was picked up last and over an hour later than they said. The concern for me was not the folks picking up the POD but the people scheduling that said one thing and then apologizing over and over for not doing what they said they could do. The incredible stress on my part was due to some legal issues and safety of my belongings. It ended up well, but not without a few days of worry and lots of phone calls to get status updates. There is not a quick turn around when getting my loaded POD delivered to my location. It worked out to the last day for a month's worth of "storage."
PODS Container services exceed my expectations of a moving company! My family is military and we move A LOT. PODS made this stressful time a little less stressful for me. They were very flexible when our dates kept changing and took exceptional care of our belongings from NH all the way to TX. Not a single item in our container was damaged over the 2,000 mile move! Thank you PODS!
Due to the nature of our move, we were forced to use a storage and transportation service. PODS website is rudimentary, and much of the communication must be done over the phone if you're moving a long distance. I have spoken to a few different representatives and never receive consistent information.
PODs is really efficient and accurate with delivery and pick-up. No fumbles. My only complaint is with their 1-800 customer service. It seems that updates that are made on the phone sometimes don't save in the system. You have to check your account after the changes are made to make sure. Overall very satisfied.
