PODS® Reviews
My POD showed up on time, within the window provided (I had the city service so the container was on a flatbed truck while I had movers load it). It was really easy for me to coordinate the delivery of my POD with the movers I hired to load it. After it was loaded up, they took my container straight away to be moved across country. So far a very stress-free process!
My pod was supposed to have the 10 blankets and lock that I had purchased inside it. I had to run to hardware store and buy items while the movers were on the clock and couldn't load up. I asked for compensation, I was given a $25 credit, which was something. Had the movers needed more time it would have cost me an additional $60. What got me mad the most was the voice mail from the driver telling me he dropped off the container with the blankets and lock inside. Did he really check they were in there before leaving the warehouse? Made for an extra aggravating day on top of regular moving stress.
I used PODS to pack, store and deliver my household goods over a seven-month period. Every aspect of my experience was positive, including revisions to my order due to delays in home construction. Each person I worked with was very professional, experienced, cordial and helpful - from the telephone customer service to the delivery truck drivers. I chose PODS over a regular freight mover because of their climate controlled storage facility, their good reputation, and their competitive pricing and would definitely use them again. My experience in trying to nail down a regular mover was very disheartening. The bid process was horrible in that nothing was straight forward or fully and honestly disclosed and often a huge deposit was required along with agreement to impractical contract requirements and liabilities. Dealing with PODS was refreshing and a fully transparent transaction and process.
The only reason I gave PODS two stars is the drivers who picked up and dropped off the container--they were on time, called ahead, and great to work with. But the company did not deliver as promised--transport was quoted as 10 days, then I got a call that delivery would be 5 days late. It raised the cost of the move significantly, as I had to pay for 5 additional days of food and lodging. Their excuse was weather, but the auto transport service I used got here in 8 days--even beating the promised delivery date by a day--so PODS' explanation isn't credible. Communication was mediocre, using emails and recorded messages that were ambiguous. I would not use them again, and would recommend others look elsewhere.
The driver that delivered my full POD placed it on a small slope. I could not open my POD for 3 hours (in which I had hourly movers waiting to access and move) The driver promised to return to help me open my POD in one hour, which was really 3 hours. The same guy came the next day to pick up the POD after we had unloaded it. He hit my neighbors stone wall and knocked a bunch of it down (we witnessed it) and then denied doing it. I filed a claim with PODS and they told me they would contact me regarding the claim within 72 hours and they did not follow through with as promised.
Delivered the POD on time even in in snowy weather. It looked clean and sturdy.Fascinating to watch the system work. The pre-work online and by phone was efficient and easy and the customer service people were always very helpful and friendly. The driver also was very efficient and also personable and friendly. Placement of the container went quickly. They know what they're doing!
PODS made everything happen the way a container company should. It was delivered and placed professionally. Even when we couldn't get the door open, they were helpful in trying to resolve that issue. Even to the point of possibly having to remove the door. They got in the container and were able to get the door open. The redelivery and pick up of the container were excellent as well. Thank you John and Steven. I don't recall the drivers name, but high praise to her as well.
two gentlemen that came on time, worked hard, and vey nice guys in general. but it was easy to see they didn't know how to pack a storage container very well. They didn't have a trolley or cart of any kind to load up multiple boxes (and to save me time and $$$). I don't live close to the elevator AT ALL, so by them carrying only 1-4 boxes at a time it totally slowed down the process. $800 dollars and 5 hours later the job was completed. Giving three stars because weren't prepared to work more efficiently instead of dragging out time and money by carrying only several items in hands (when could carry a LOT MORE if used a cart or trolley of some kind). Do your research, I know I didn't on the financial part of this.
Unbelievably difficult to deal with given they do nothing but provide containers and move them. Customer service is horrible. They delivered the PODs to the wrong warehouse; covered the cost of a truck to move the contents of one POD, but refused to cover labor costs involved in the unloading, loading, and driving to get our belongings to our residence. Probably the last time we'll even think about PODs, let alone use them.
PODS started out just fine. On time pick up and delivery. Called before they came etc. The PODS driver out of Greenville, NC did not call, was rude and disrespectful of me and the company he worked for, and made the last part of my move a nightmare. I would never even consider using this company again. A well organized company... at the mercy of the employees it hires.