PODS® Reviews
Wound up using pods three times - first to declutter to sell my house, second for the main move, and third because I underestimated how much stuff I had! They were always on time and went out of their way to help me out of a bind when I realized I needed a third pod. Everything now in storage til my house is built.
I rented the largest size 16', but unfortunately it still wasn't big enough. We ended up having to store some stuff elsewhere. The POD is advertised that it will hold 3 to4 rooms, but that does not take into account the boxes. Being aware of this now will help me decide if this would be an option in the future.
PODS service was excellent. The flexibility of packing the container over time reduced some of the stress of moving. The men who delivered and picked up the pod in NJ and FL were courteous, always called to let me know when they were coming and professional. I would recommend PODS to anyone who is moving. The company is run with an attention to detail and focused on consumer needs. I was very satisfied!
Delivery and pick up of containers was on time and no issues. Web site and customer service were a problem. Site was down often. I could not update my address in the system. Calls to customer service number did not address issues. Entered delivery to new home location on line. System defaulted to original pick-up address. Did not get my container till over two weeks later after getting delivery address straightened out with a customer service rep.
Still dealing with them. They failed at having an extra POD ordered & I had to rent a truck, move all my belongings that did not fit into the first POD to my parents garage while I waited for the next POD to be delivered. Then when I requested the size down from the largest size I had, I was not informed that the size they show online is only available in certain circumstances. It seemed that each time I called I got different information & more/new information, instead of all the best information in one call.
they did not come to our home to estimate how many pods were needed and despite having sent an extra one, we were short of one, which caused huge problems since we were loading on a Sunday and moving the next morning and they do not work or pick up the phone on weekends. Otherwise, the cost was a lot lower than any other quotes we got from regular moving companies.
When the POD driver dropped off the POD, he tried to get me to sign a waiver saying that I was accepting the POD against the express wishes of the POD company. When I refused to sign it, he tried to tell me that that verbiage "didn't matter". The entire model of the POD system is that they'll drop off the POD and let you fill it, why do they say that's against their recommendation? I crossed out that section and he still dropped off the POD. I had no other issue with the POD, but thought that that wording was extremely sketchy.