They explained the process during booking and again onsite which was very helpful with everything involved in a North to South move.

I rented two pods based on their recommendation and that wasn't enough. Had to get a storage unit last minute for items that didn't fit in the pods. Customer service was awful to deal with - took over 45 minutes to schedule delivery when they canceled my original delivery date (was supposed to be a Saturday and they didn't show up, so it was then scheduled for the following Tuesday). Each time I had to speak with customer service, it was a very exhausting experience because you have to keep repeating yourself, they didn't understand that I needed to change from storing on my property to needing PODS to store at their facility due to closing on my new home was pushed back, and they increased the price by almost double and when I questioned it then all of a sudden they stated it was a mistake. Just a poor experience all the way around dealing with PODS

easy to schedule and change

All drivers were courteous.

The two men were quick, professional, and packed is in record time. Thank you

Good price, easy process

This is the second time we have used PODS to move. They have done a great job both times. I highly recommend them for moving.

Driver was horrible.

Was very nice and gave us some good advice

Once the actual pod driver was on the way, it was great- but they changed my reservation less than 24 hours before the pod was supposed to arrive! It was such bs. If I cancel or move things within 24 hours, I get charged a fee but if they do and I have to extend my lease with my landlord, move the movers, change my time off of work- I get nothing from them! I get it that they are short staffed, but based off of my conversation with the delivery driver they've been short staffed for a while and knew more than 24 hours in advance. Farther notice would have been appreciated. I don't think I would use pods again after this.

Pods delivery driver was on time. Could not specify preferred times with warehouse though. You will want to book early during peak season

Good...on time...moderate cost.

PODS is always great and this was another hit. Unfortunately, they didn't have my phone number and my mother had given them incorrect information about where the container was going so it was put on the trailer backwards of how it needed to be. (I figured that might happen so went out and told the guy to just drive through part of my yard and... after having me sign some documentation... it was done). Easy peasy. They also picked it up while I was gone.

The staff at PODS were just amazing. Will use again!!

I wish the tie downs which I had available were used. This would have prevented the challenge of opening the door when the goods were delivered.

Everything was good with PODS - I just think their communication was excessive and a bit overwhelming to keep track of. The POD delivery was fabulous.

Came on time and moved my pod, thanks!

I've used PODS in the past, had a great experience then, and had a great experience this time around as well. That's why I keep going back to them. Love PODS!

Everything was great and we would use Pods again.

All customer service agents were polite, knowledgeable and helpful. Website was well set up, although information was not always posted on a timely basis. Container delivery was on-time and professional, and while I was not present for the pick-up, it was conducted on-time as well.

PODs delivered and picked up at old home without problem.

I was downsold on the size of container needed and had to ditch some of my favorite furniture to make the move. Trust your gut and don't let the POD agent sway you toward something you don't want.

Helped me size the POD and get me the dates required. The phone operator was very curious and helpful.

This is my second time using PODS and I am just as happy as I was the first time. They are my top choice for moving!

A bit pricey however, they did a good job from begininning to end.

On time, reasonable cost.

Hard to understand person there that I talked when I called. Used way to many words to explain something very simple.

3 Rd time to use PODS. Great company to deal with

Great drivers on both ends of my move.

Everything arrived in good condition. Drop off driver was very courteous.

Taking the pod away was fine, but scheduling the delivery - not so great. They only deliver pods in New Hampshire on Tuesdays?!? So we close on the house on a Friday, but can’t get the pod delivered until the following Tuesday, and since we don’t know what time of day the pod will be delivered, we can’t schedule unpacking until Wednesday, 5 days after we close on the house, which means an extra 5 days at a hotel.

We are very happy with the service and ease of use. I highly recommend them. Great service. Everyone we spoke with was courteous and knowledgeable. Wendy helped us book the Pod, it was a pleasure. She gave us clear and detailed instructions, which has made the move seamless. Our drop off and pickup driver Danny on the first portion of move was phenomenal.

Easy to work with. Meets my needs and schedule.

The gentleman that delivered my Pods were AMAZING! So kind and placed the pods perfectly for loading.

Second time we have used PODS. The containers are well-sized and easy to use. All of the staff including those on the phone and the truck drivers (particularly Bryan) were professional, courteous, and friendly. The reason for one less star is because the 2nd POD with our contents did not arrive until late in the day of our move (it was suppose to arrive the day before just like our other POD did). This required our move helpers to have to come back to empty our second POD. Fortunately the helpers were very accommodating. Cost was competitive considering it involved not just the transportation, but also two months of temporary storage.

The company was reliable and the PODS technology is ingenious, but be careful of hidden costs. For example, PODS charges extra if you ask for a 3-hour delivery window (as opposed to first available delivery of the day).

PODS were great to work with and they connected me with excellent local packers / movers

PODS more than made up for Starline Vanlines full service who failed to provide service as requested. Phone support, team for delivery and pickup are second to none.

The transportation company did an excellent job, beginning with Rich who took possession of my household goods in Chicago and was extraordinarily efficient. The only minor point that might have been better was to send less redundant messages.

Everything was good-communication was good, customer service was helpful, delivery/pickup of the POD was on time. The only downside is that you don't get a delivery/pickup "window" until the evening before. Which makes it difficult to schedule moving help ahead of time if I don't know when the POD will arrive or be picked up. I don't know why they don't have their schedule together sooner.

The POD was delivered and picked up on time, it was in good condition, and the drivers were friendly and helpful

Great company. The only issue was they refered Hire a Helper.

Would definitely use PODS again!

Very easy to work with.

Was told I would receive an 8x7x8 POD. However, I received a smaller POD which was around 7ft wide, 7ft long, and 8ft high. Drop off was also an issue. My city allows for a 40 ft space on the road and the driver insisted that he needed more space. I was also responsible for directing/stoping traffic on my one way street (my driver demanded this for POD delivery) the driver also demanded that I have cars that were legally parked on my street towed and threaten that if these cars are not towed then he will not pick up my POD. Very disappointed with POD service and based upon drop off experience I am now concerned about how the pickup and delivery to my next destination will go. Terrible marketing and not up front/transparent about size of POD, capacity of POD, and effort needed from customer for POD delivery. A small POD is only good for 400 square feet at best (very small studio apartment). In addition, I was told that I did not need to be home for delivery (or pickup), but unfortunately from current experience it is evident that customer should be home for delivery/pickup especially when POD is delivered to street/curb. If company cannot handle street/curb pick up and drop off then the company should stop offering this service.

Very good processes and communication

PODS communication was excellent !

I had a mixed experience working with PODS. I didn't find it as streamlined as they made it seem. We had a big problem where they cancelled our move in the middle because I hadn't signed one document. Fair enough but they send dozens of emails asking for confirmation of different things, which I always did promptly. In the middle of the confusion of moving, I missed one document and they cancelled the move. When I called, they were unable to stay with the original date and were quite rude. The PODS system is good because it offers flexibility but I don't think I would use them again after this experience.