PODS® Reviews
The PODs people were all on time, courteous, and contacted us ahead of time to say they were on the way. We were contacted via text and email about all thed steps on the way. I would recommend PODs. Having gone through the process from beginning to end with PODS, I STRONGLY recommend calling versus using the website. In fact, DO NOT USE THE WEBSITE TO BOOK: CALL!!!!! Too many questions unanswered on the website. However, when we called, the person on the other end answered all our questions, walked us through the process, and booked everything for us! We knew exactly what we were ordering, dates, locations, dates, and costs. EXCELLENT 1:1 customer service!
POD arrived on site (Seattle) on time. Very friendly. They picked it up on time and delivered to my Tampa location on time. I did have some issues with the delivery where my dashboard kept losing my shipping date request, had to call in multiple times to get that fixed. I also requested access to my POD months in advance, then double checked weeks in advance. The day of, I was told there was nothing on the schedule for me. I explained my situation and they were able to fit me in. I think the back and forth of delivery dates and access dates is the only reason why they didn't get a 5-star rating from me. Note, we just barely fit everything into our POD after breaking down most of the furniture and getting rid of a bunch of furniture. I think their sizing suggestions are a bit off.
Unfortunately PODS representative miscalculated the described contents of our home that would fit into the largest PODS container leaving us scrambling to find another container service to load the remaining items. PODS did not have any available containers that met our tight move schedule which lead to a whole other set of problems with another transport co.
In this area (Central PA, Marietta, Columbia, Elizabethtown), availability for drivers is VERY limited. Be willing to schedule your dropoff and pickup times WELL in advance (1-2 weeks) or risk being charged more for your container. The driver was VERY new and not confident and, while they did their best, ultimately did a very poor job placing the container in our complex.
The guys dropping off and picking up the PODs were great every time. The booking and working with their call center however was a tedious and long process, though ultimately helpful. They made changing pickup/dropoff dates easy. They were not clear that the POD wouldn't be shipped to the new city until I'd scheduled it, so the delivery was delayed by a week, because I thought the POD would be shipped to the new city and then you were just arranging the dropoff date. But you have to schedule every step of the process. Overall, if you have the space for a POD in a driveway and are not in a hurry, it's a good way to move.
Warning! Always buy the minimum amount of time for moving help to load these. The Website was not clear that I would not get a refund of unused hours. In regard to the delivery of the PODS container, that was interesting watching the person control the movement with just a remote control, but he positioned it perfectly so I could still get my car in and out of my garage.
Motivated Movers Chuck and Anthony Motivated Movers Bradenton FL sent Chuck and Anthony to my home to unload my 16' POD. Motivated Movers promptly sent me confirmation of my request and emailed me to re-confirm as the date became closer. Chuck and Anthony dutifully texted me as promised when they were 30 minutes from my home for arrival. They arrived right on time and met with me to discuss my expectations and further directions, and then went straight to work. I couldn't believe they unloaded the POD in just 2 hours, which included minor assembly of a dining table, shelves, and then moving boxes for me to make it easier for me to unpack with severely arthritic hands that don't work well any more. I couldn't have been more pleased with their dependability, strong work ethic, and their cheerful, respectful behaviors that felt sincere and uplifting during a very stressful time for me. I will request Chuck and Anthony if I need a helping hand in the future. They were amazing and a God-send to me that day.
They were on time, worked steadily. Asked questions when they were unsure of what I wanted them to do with respect to placement of furnishings. NOTHING was damaged. They took extra care to wrap my furniture. Jerry did an excellent job in packing the truck so that every thing was secure and did not shift in transit. I highly recommend this team and this company. I cannot say enough good things about them.
My whole experience with PODS from the first time I called them in San Francisco until the day I unloaded it in New York City was easy and excellent. And both of the drivers were nice and easy to work with. The driver in New York especially was very knowledgeable about my new neighborhood and worked with me and my movers to find the perfect place to park.
Pods have missed/cancelled/ or changed my delivery/pickup times without notice. If you use them and schedule a pickup/delivery make note that they may not come on the day scheduled. Also, I am not a fan of their containers. The garage door style of opening can get stuck closed if your items shift during transport. Also, I do not believe that they are as weather proof. I prefer the PackRat containers much better. I would go with pack rat.
The POD experience to move was good.I give 4 stars because the scheduling was not great. I had to call 3 times to confirm my delivery date. It was frustrating. The online portal wouldn’t update but they assured me it was scheduled, it was, but in a stressful situation having to call several times was not good.
So far I am not happy with what I have had to deal with regarding POD service. Customer Service has been terrible during the weekend. The man I spoke to was so rude and disrespectful. Told me I had to "listen and pay attention" because I asked him to explain why the container would sit for two weeks after being picked up and transported to their hub. which would leave me 1 week to unpack before being charge. Would not recommend company.