We had an issue with the door not opening when our hired unloading helpers arrived. The had delivered it in such a way that it was on a down hill slant. The Mattress was pushed against the door and jammed it. We could not get it open.We had to reschedule the help and pay a $160.00 cancellation charge. Two days later the Pods people showed up. They said if the pod door was damaged we would have to pay for it. Then they loaded it up and turned it around. The door opened. What I would suggest is the following. during the set up for the pods delivery to our new home, they asked if we wanted the door of the pod to be facing our home. They did not say anything like" if the slope of your driveway is down to the house it could cause the items to slide down and jam the door, we recommend that your face it the other way. They did say in there website that they would not be able to deliver on a hill. Our driveway is not super slanted, it is very long with lots of options for flatter parking. Anyways it all ended up ok, no damage. It was frustrating to have to pay extra and to wait two more days to unpack as we were living in an empty house....I would reccomend that you make sure the pod is delivered in a way that things wont shift...you should also tie everything down as they suggest( we did this) I would also suggest the the Pods people really emphasize this issue a little more. If the driver saw it was too much of an angle just park in a better spot. AS I looked for solutions online, I found that this is an ongoing problem, lots of people cannot open the door upon delivery. Other than this I found them good.

My belongings were well cared for while in storage

Move not complete. Moving furniture to interim storage.

On time and I did not have to be there to pick up my PODS or to have the PODS picked up.

POD was ready and waiting for me.

From drop off at our home in Michigan to drop off in Florida they were spot on on schedule. This is a great way to move.

I felt good knowing my belongings were secure and that they would show up on time at my new place when I needed them.

Very good service on phone and texting. The reps were knowledgeable and made the process very smooth. We were ahead of schedule over Christmas.

No problems with scheduling

They were easy to work. We gave them short notice and were very accommodating. Would recommend them.

Efficient and convenient

On time both pickup and delivery. No issues whatsoever.

The doors on the Pods containers need help. Very weak

Good phone contact for sale of service, but a lot of smoke blown when delivery of first POD to final destination was delayed by seven days due to "warehouse construction" Second POD was picked up and delivered as scheduled.

very efficient, thorough and nice.

PODS delivers exactly what they advertise. Great service for a reasonable cost.

I only moved boxes of my things. I did not move any furniture. They did a fabulous job. The drivers who delivered the POD and picked it up were courteous and obviously knew what they were doing..

PODS was a bit more than I expected. Customer service transposed some numbers on my address and the driver for drop off had some issues and directed his frustration out on me. He did apologize several times though. Other than that communication fromPODS is excellent.

The only way to move.

Only delivered the POD thus far.

PODS is excellent and I highly recommend them!

Good. A little unwieldy to communicate with since most is online. If you do get a human, the office is in Florida.

Notification of the drop off between 5 and 9pm the day before delivery is very inconvenient. Not knowing the time until so late prevents scheduling helpers effectively because they might be scheduled before the container is delivered,

Very disappointed with PODS! We still had to get a UHaul trailer to hitch on the back of Hubby's truck to get all of out things from Florida to South Carolina! When we discussed the issues with the Representative she lied to us & then only communicated via another Representative! This was my first & last time every using them & wouldn't recommend them to my enemies! We ended up having to get two separate hotels! One because the company they recommended to load us milked the damn clock & we were to tired to get right on the road & then too tire when we got to our storage in Summerville & was too tired to drive the last two miles after rearranging our storage unit & putting all of the items in storage!

The Pods delivery technician worked carefully to assess the best placement of the container. Both on delivery and pickup, the technician did a masterful job of managing the container.

This was an easy load job for friends and family to load, however, due to illnesses, I hired POD worker referrals to complete the job as noted above

the only thing that keeps this from being a 5 star is the fact that you have no control on the time of delivery on the scheduled day of delivery. This makes it impossible to schedule mover help with pod delivery. If there is an option to have the pod dropped the day before it is definitely the better option.

PODS people were outstanding from the onset thru the end pickup of my POD. Would definitely use PODS again!! PODS offers options that equal Lots of benefit's, especially when life throws a curve ball.

They were very efficient. Nice job.

Smaller than I expected.

The PODs people were all on time, courteous, and contacted us ahead of time to say they were on the way. We were contacted via text and email about all thed steps on the way. I would recommend PODs. Having gone through the process from beginning to end with PODS, I STRONGLY recommend calling versus using the website. In fact, DO NOT USE THE WEBSITE TO BOOK: CALL!!!!! Too many questions unanswered on the website. However, when we called, the person on the other end answered all our questions, walked us through the process, and booked everything for us! We knew exactly what we were ordering, dates, locations, dates, and costs. EXCELLENT 1:1 customer service!

8-foot container was perfect for a small move. Excellent customer service and planning/updates through web portal and text. Hired pros to pack/unpack so no worries. Only way to go. Pricing was excellent for an out-of-state move. Definitely would use again.

Huge thank you to the POD drivers who helped me. My original driver ended up having an issue with delivering my POD but was VERY helpful with advice to get it sorted and to get another driver to fulfill the delivery. Truly saved the day.

costly but appreciated

POD arrived on site (Seattle) on time. Very friendly. They picked it up on time and delivered to my Tampa location on time. I did have some issues with the delivery where my dashboard kept losing my shipping date request, had to call in multiple times to get that fixed. I also requested access to my POD months in advance, then double checked weeks in advance. The day of, I was told there was nothing on the schedule for me. I explained my situation and they were able to fit me in. I think the back and forth of delivery dates and access dates is the only reason why they didn't get a 5-star rating from me. Note, we just barely fit everything into our POD after breaking down most of the furniture and getting rid of a bunch of furniture. I think their sizing suggestions are a bit off.

Good way to transport our belongings

Unfortunately PODS representative miscalculated the described contents of our home that would fit into the largest PODS container leaving us scrambling to find another container service to load the remaining items. PODS did not have any available containers that met our tight move schedule which lead to a whole other set of problems with another transport co.

The PODS service is awesome. They showed up on time for drop off and pick up. They are storing our belongings while we wait for our house to be completed. It was very easy to book and makes moving a lot easier

It worked out and convenient for how we had planned for our move. There was hiccup on delivery but straightened out by the manager in scheduling.

They arrived on time and were very professional. I would use them again.

The drivers are wonderful, the phone staff not so much.

In this area (Central PA, Marietta, Columbia, Elizabethtown), availability for drivers is VERY limited. Be willing to schedule your dropoff and pickup times WELL in advance (1-2 weeks) or risk being charged more for your container. The driver was VERY new and not confident and, while they did their best, ultimately did a very poor job placing the container in our complex.

PODS is a GREAT CHOICE

Late everything, payment issues despite my credit card company verifying everything. Just a mess. Thankfully, the moving company stepped in flexibly.

Great service and on-time and careful I'm unloading.

The guys dropping off and picking up the PODs were great every time. The booking and working with their call center however was a tedious and long process, though ultimately helpful. They made changing pickup/dropoff dates easy. They were not clear that the POD wouldn't be shipped to the new city until I'd scheduled it, so the delivery was delayed by a week, because I thought the POD would be shipped to the new city and then you were just arranging the dropoff date. But you have to schedule every step of the process. Overall, if you have the space for a POD in a driveway and are not in a hurry, it's a good way to move.

2 days late for first pod and likely 9 days late or more for second pod

Pretty good, I got a 16 foot container and packed up a few rooms. It was more than enough space. I am delivering it to the warehouse first, I have yet to pay to deliver it to my future address.