PODS® Reviews
PODs is an excellent alternative to hiring a moving company to get your personal goods cross country. The PODs personnel online, telephone, and truck delivery drivers were all very friendly, professional, and kept in communication with us the entire journey. If I had one thing that was not perfect would be the billing which got alittle mixed up between the two PODs we ordered. I had to follow-up to insure the that the second POD would be delivered on the date I requested as that information was dropped off the original order. All was immediately corrected and the POD was delivered on time.
Flexible with drop off date and pick up circumstances. Applied discounts when able. Helpful recommending local movers familiar with loading and settling characteristics of the container. Storage cost after the main move (included in quoted total cost below) was excessive and necessitated a subsequent local move into a more affordable ground storage location.
Had one driver that didn't know how to run the machine, then had one that let me know he was picking up my container at the storage but didn't bother to even knock on the door so I could tell him where to put it and of course the put it in the wrong place. I did have one good driver out of the 5 so far.
PODS service was pricey, my only complaint was that our physical move from location A to B was only 18 miles, but PODS measured from their warehouse facilities. So when our POD was transferred from A to B it totaled more than 50 miles and caused us to be a Long Distance Move, thus additional cost. This was unfair in our opinions. Otherwise PODS personnel was very prompt, courteous and accommodated our changing delivery schedules.
Very tight packaging, made opening door very difficult. One upside down quilted chair had the fabric contacting the floor, which ended up getting wet upon unloading. Some scratches on wood end table. There was no plastic wrapping around anything, but that was possibly my fault, since there was little left of it (I had to purchase enough of it for 5 pods) by this last pod.
