PODS® Reviews
PODS worked very well for the move. Packing and securing the load was very important to prevent items from shifting during transit especially items loaded last that were near the door. If these items shift it can be very difficult to open the container when it arrives. The PODS drivers delivering the PODS did a very good job of handling the driveway and hilly terrain in the area. We had a total of 5 PODS (16ft each) in the move, the PODS scheduling system was easily set-up and very easy to track. Pick-up and delivery were always on time.
PODS is a nightmare to work with. They moved my stuff from Illinois to Tennessee without my permission. We were storing in their storage facility in IL. We called to get an estimate and PODS just moved our stuff without permission. They also tried to fraudulent bill my credit card after they were instructed on the phone and in writing not to do so. I would never use them again.
The overall service was fantastic - PODs was what I needed to complete my move. However, the initial quote process was not thorough and I got a slightly smaller POD than I should have. The initial drop off also had some difficulties with the driver calling out, however the mechanic that stepped in did an amazing job! PODs was always responsive to questions and everything happened and cost what it was reported to. No hidden fees, no hidden agendas.
Very difficult to communicate with them. I had to do same day pick up and they were unable to help me get a narrower delivery time so I could coordinate movers. The movers pulled it off and saved the day. It can’t be that difficult to accommodate same day pick up if you offer it. When I reserved the pod, they assured me it would be fine and I would get a one hour delivery frame. That was a lie.
