Whenever I called, I never got a confirmation number and therefore had no proof I called to have the PODS picked up on a Friday after they were loaded. When I called to confirm there was not record of my call. I had to leave the property before the end of September because it was being sold. My landlord would not give me my security deposit until the PODS were removed and it took until Tuesday for them to be picked up. I hope I don't have to move again but if I do, I will find another way to do so.

Worked with us on a tricky loading of 5 PODS.

The LaVIsta PODS was very accommodating with my chemical sensitivity issue, The 1st POD delivered contained frebeeze odor probable from another user. They came out and replace it with another POD immediately. Thanks .. Highly recommend!!!

The only complaint is that the unit had a roll up door that would hang up frequently. The locations to tie down items need to be improved. They were prompt both for pick up and delivery. When the delivery had to be rescheduled they quickly responded.

It worked out satisfactory. It would have been better if the monthly charge could have been prorated for the second month, only a few days over.

Liked the idea of PODS versus storage sheds. They eliminated having to pack and unpack twice.

Everything arrived in perfect condition. I had two Pods and both were stuffed to the gills. 1100 mi move and four months of storage. Easy to work with. Very expensive though. That's my only complaint.

My driver Angel was top notch. Angel took care to put boards down to protect my grass which was saturated with water from yesterday rain. I would recommend PODS and Angel.

Worst customer service ever.

Customer service was great during the whole process. this way of moving worked very well for us. I would use them again.

Good Job and tried hard to please.

Delivered on time and picked up on time. Reasonably priced.

Delivered on time. Very professional..they called to give us a time window when they PODS would be deliver d and picked up. We didnt have to be here. They just magically showed up when they said they would..which is a ,miracle in this day and age. It is good to find a dependable compay.

Great service and the email and phone updates were great ways to keep so many thing straight.

I have only filled the POD it hasn't yet been transported. So far all is good.

very well run company. they did everything on time and as promised!

Easy to work with when reserving, prompt and always called before drop off

It was a smooth way to move.

PODS WAS THE BEST AND EASIEST WAY TO MOVE, time on both sides of the move! It made a hard job, better!11

Call Center people were perfectly friendly and helpful; local manager was horrible. Tried to push our delivery time back (we paid a rush fee for 'same-day' delivery and pick-up). Called to tell me that delivery would be late afternoon (our scheduled time was early morning), that there were 'other orders in front of us' and that they were 'not willing' to move the orders around in order to deliver at their promised arrival time. Would not let me speak with his manager or even give me his name. The containers DID wind up arriving close to the promised time, but only after a heated conversation that took much of my valuable time on an already stressful moving day. I was told that they 'recommend having PODS delivered the day before' What is the point of rush/same-day delivery service if it can't be honored? Just awful.

We used three PODS. The people we coordinated with, drivers and those that we called with a few questions were very cordial, provided options and did a masterful job in coordinating everything. Although it cost slightly more to move in this manner than using a traditional moving company, we found that the national average for customers filing damage claims was 20.4% for those moves , as compared to PODS which was 1.4%. Gary M

The POD did not arrive as expected so the movers had to be contacted to reschedule. So if you are hiring PODS to store you belongings and hiring someone to load it I suggest you hire the movers for the next day to be safe the POD is there.

Great job. Very efficient.

Our delivery driver was awesome. Good communication about arrival time and placed the POD exactly as we requested. We have not completed our move yet. The POD will be picked up and moved cross country for storage.

On time and fast service.

Somewhat pricey but a great way to store stuff between moves. They worked with me when I had to reschedule.

Did exactly what they said they would do.

Pods was very easy to work with - excellent communication when I had questions. The delivery on all ends of the move was well within their estimated time frame.

Arrived on time and called before with estimated drop fif and pick up times. Very pleased with the ease of ordering the packing supplies and the POD. Will use the POD again..

I love the simplicity and ease of PODS. I've had a couple of billing issues and the like, but they always get solved. Great service.

PODS IS THE WAY TO GO!!!!!!!!!!!! THEY ARE ON TIME AND HELP MY MOVE GO WITHOUT A HITCH.

So far so good! They delivered the container and kept me updated as to the time frame was with a phone call first and through my account if the time changed. The guy who delivered it showed me the inside of the container and where the hooks were etc. He was really friendly! They are scheduled to pick up the container this morning and bring it to their POD location to keep it for a couple months.

They exceeded expectations and the driver (Kevin) who delivered the POD did an excellent job of placing the POD in a tough spot.

Some of our items got water damage and has mold on it. we had to store it for months while we looked for a new home. The told us it would be kept in a temp controlled humidity controlled warehouse, so I have no idea hot the mold got on some of the wood furniture.

The PODS worked well for our situation. The customer service during drop off and then with pickup and drop off of another pod was great. Used PODS because some one recommended them. I would use them again.

Inititally so impressed until my POD came back with dead mice, urine and mice feces. So much so all my boxes and items had to remain outside until I cleaned out each one. That was after paying $160 month. Will not use again.

Good job - exactly as promised

The men who deliver the Pod to the house were great! The customer service was terrible multiple times! One entered wrong information and my POD was delivered to San Antonio instead of Austin area. At first they wanted me to pay to have it moved to the correct address. When paying my monthly storage bill, their website wouldn't work correctly. I called for months and for their IT to fix it. It was NEVER taken care of!!! I had to mail my bill in or call every month and pay by phone. Which is definitely do able. But for such a large company I would think that should have been corrected wirhin 1 or 2 days. When it was time to have my POD container delivered to my Austin home, it was a nightmare!!!! Severe with no communication!!! They could not get the order to work thru their website!!!! I had to call 8 times and nobody could get the order to go thru!!! I was not allowed to have the phone number of POD Storage facility where my container was and nobody from there would call me, even though I requested a few times for her to! It was the worst service by far of any company I've known!!! I will never use them again and will definitely tell everyone I know, not to use them.

On time and very professional.

PODs is a great company. The whole process was easy. The people on the phone were nice and the the drop off and pick up drivers were polite and efficient and competent. All questions were answered with no problems. The POD was in good condition and the trucks looked brand new. They did not rush and were very careful when putting down and picking up the POD. They took pride in their work and seemed to be happy doing it. I would use them again.

Adequate for our needs.

Delivered on time took care of a slight locking problem in a timely manner. Cannot answer other questions because pod was just picked up today.

Worked perfectly since I did not know what my schedule was going to be!

Two weeks before I set up delivery of two pods. I got city permits to leave them on the street, which included insurance etc. While the pods were being unloaded, and the day before I booked movers at $165/hr. they decided they did not want to leave them on the street. They put them back on the truck and went away. Then they said they were pretty booked and I had to wait to get another slot. Now you see their agreed timeframe for delivery is "8:30-1:30" so with one day delivery you could be paying 5 x $165 for movers to sit around waiting on top of paying for the job. Then they say you have to have it empty by the time they come back. when is that you ask? Could be 2pm, "whenever the driver finishes his deliveries, he starts his pickups. SO what are you supposed to do? THEN they called and said I would have to pay $200 for changing the delivery date. I put a block on my debit card. These guys are awful cowboys. Let me add that my boxes are mouse infested and there is mold on my furniture. I paid extra for climate controlled. HA!

Andre & Jordan were very professional and did a great job. They faced a challenging situation in completing a load-in to a partially loaded pod that required me to prioritize which items were most important. They managed to get nearly all of my "must have" items inside, which seemed rather miraculous to me. They completed the job in the time allotted, were careful with my items and were very pleasant.

Did a good job overall and I recommend them. With a long distance move you have to call them and they take a while to deliver, 10 days in my move. Also, they were limited as to when they deliver and pick up the POD.

PODS would have received a 5 star rating from my except for a major snafu in the scheduling process. When my POD was ordered for 6 September, somehow the year was changed to 2021... Needless to say when I called the automated voice line to see when my POD was going to be delivered, I about had a heart attack. Then I called a live person at PODS and they told me that my POD was scheduled for delivery on 6 September... then I asked "Could you tell me the year?" and that is when my adventure really turned bad as they too, confirmed that the POD was scheduled to deliver in 2021. They weren't sure how it happened as they only can book a POD 12 months out or sooner. Thankfully I had a day of flexibility and they were able to deliver the POD to my house the next day (7 September) but at least they managed to recover from the 2021 debacle. Once the POD came, they put it right where it needed to go, picked it up when it was ready, and delivered it to the new place without issue. Like I said, it would have gotten 5 stars, except for the 2021 issue with the order. Everything else was great.

Perfect for what we needed