PODS® Reviews
So far so good! They delivered the container and kept me updated as to the time frame was with a phone call first and through my account if the time changed. The guy who delivered it showed me the inside of the container and where the hooks were etc. He was really friendly! They are scheduled to pick up the container this morning and bring it to their POD location to keep it for a couple months.
The men who deliver the Pod to the house were great! The customer service was terrible multiple times! One entered wrong information and my POD was delivered to San Antonio instead of Austin area. At first they wanted me to pay to have it moved to the correct address. When paying my monthly storage bill, their website wouldn't work correctly. I called for months and for their IT to fix it. It was NEVER taken care of!!! I had to mail my bill in or call every month and pay by phone. Which is definitely do able. But for such a large company I would think that should have been corrected wirhin 1 or 2 days. When it was time to have my POD container delivered to my Austin home, it was a nightmare!!!! Severe with no communication!!! They could not get the order to work thru their website!!!! I had to call 8 times and nobody could get the order to go thru!!! I was not allowed to have the phone number of POD Storage facility where my container was and nobody from there would call me, even though I requested a few times for her to! It was the worst service by far of any company I've known!!! I will never use them again and will definitely tell everyone I know, not to use them.
PODs is a great company. The whole process was easy. The people on the phone were nice and the the drop off and pick up drivers were polite and efficient and competent. All questions were answered with no problems. The POD was in good condition and the trucks looked brand new. They did not rush and were very careful when putting down and picking up the POD. They took pride in their work and seemed to be happy doing it. I would use them again.
Two weeks before I set up delivery of two pods. I got city permits to leave them on the street, which included insurance etc. While the pods were being unloaded, and the day before I booked movers at $165/hr. they decided they did not want to leave them on the street. They put them back on the truck and went away. Then they said they were pretty booked and I had to wait to get another slot. Now you see their agreed timeframe for delivery is "8:30-1:30" so with one day delivery you could be paying 5 x $165 for movers to sit around waiting on top of paying for the job. Then they say you have to have it empty by the time they come back. when is that you ask? Could be 2pm, "whenever the driver finishes his deliveries, he starts his pickups. SO what are you supposed to do? THEN they called and said I would have to pay $200 for changing the delivery date. I put a block on my debit card. These guys are awful cowboys. Let me add that my boxes are mouse infested and there is mold on my furniture. I paid extra for climate controlled. HA!
Andre & Jordan were very professional and did a great job. They faced a challenging situation in completing a load-in to a partially loaded pod that required me to prioritize which items were most important. They managed to get nearly all of my "must have" items inside, which seemed rather miraculous to me. They completed the job in the time allotted, were careful with my items and were very pleasant.
PODS would have received a 5 star rating from my except for a major snafu in the scheduling process. When my POD was ordered for 6 September, somehow the year was changed to 2021... Needless to say when I called the automated voice line to see when my POD was going to be delivered, I about had a heart attack. Then I called a live person at PODS and they told me that my POD was scheduled for delivery on 6 September... then I asked "Could you tell me the year?" and that is when my adventure really turned bad as they too, confirmed that the POD was scheduled to deliver in 2021. They weren't sure how it happened as they only can book a POD 12 months out or sooner. Thankfully I had a day of flexibility and they were able to deliver the POD to my house the next day (7 September) but at least they managed to recover from the 2021 debacle. Once the POD came, they put it right where it needed to go, picked it up when it was ready, and delivered it to the new place without issue. Like I said, it would have gotten 5 stars, except for the 2021 issue with the order. Everything else was great.
Used PODs for a long distance move. Initial delivery and pick-up was smooth and easy, every step after that was frustrating. Very poor communication between drivers and support staff, hard to schedule redelivery which resulted in additional storage charges, and charge for redelivery was over twice the estimate for some reason. Would try their competitors, or just sell most of my property, rather than use them again. Gave 2 stars instead of 1 because at least our property was undamaged when we finally got it, and because the initial driver was excellent.
FANTASTIC!!!! Better than FANTASTIC!!! The experience was effortless, and they kept asking if there was more to do. I hire 4 experienced movers for 2 hours which was perfect. I packed kitchen items, 2 moved items to our POD and the 4th stacked and organized the unit. I couldn't have had a better experience.
We've used this company multiple times. They are great! You can make all arrangements -- and even change them -- easily over the internet. We used a 7' pod to move our housing essentials to last 6 months, and put the remainder of our 3 BR 2 BA house (incl. lots of stuff from the garage) on two 16' pods. Thanks to our awesome movers -- Frugal Movers -- we had ample space.
Had 2 pods delivered/ 1st delivery was perfect/2nd delivery was not so good.. Unable to get pod in driveway, swing it around, wheelies in the driveway where attempting place pod down...final recommend he park in street, ran over the curb and more swinging of the pod...driver of 2nd pod was impatient and not very professional