PODS® Reviews
Lots of problems with PODS I don't have time to go into but just a couple, a billing issue that I can't get fixed, a lady that set me up for the 2nd schedule, Kyesha, that it took a very frustrating 1.5 hours+ to get done and I had to call back to fix it. She did not have a clue how to do it. many other problems, the locking mechinism thing is not installed right and I can't open or close it myself... I can't find out if they will fix it. Also BIGGEST PROBLEM THEY HAVE NO EMAIL ADDRESS I CAN WRITE TO AND THINGS I NEED TO COPY PASTE CANT BE SENT. THEY SEND ME DOZENS OF EMAILS BUT THEY ARE ALL NO-REPLY AND THEY ARE TOO MANY AND USELESS. Lots more but I don't have time. The first lady Patrice was helpful but I told her I could not confirm until I knew the escrow date and didn't sign the rental agreement but she started billing me anyway and it hasn't been fixed. I rescheduled for the next day with Kyesha and now I am being billed for both. Very unhappy. New day, I called AGAIN to see if I could get the double billing fixed. Spoke to Jasmine. OMG THEY EMAILED THAT THEY SET UP NEW ORDER iNCLUCING A delivery date of August 16, 2016. I DON'T NEED ANOTHER POD, DID NOT ORDER ANOTHER POD! I am still working on getting the lock fixed. Many other annoyances. Save your sanity, do NOT call PODS. You can't get an email address to reply to, the phone system does not want you to talk to anyone ... I am trying to communicate on their facebook page for god's sake. Really the worst. I am pretty sure it is a scam operation :/ Just got off phone with a Jamie, horrible. Won't even answer a simple question about the locking mechanism being fixed before they deliver the pod to me. There is much more but I don't have the time. Answers to how many sf, how long etc. are apx. This form is very inflexible :(
The drivers are very knowledgable, polite, skilled and professional, however the over all billing and scheduling has been a terrible experience for us. We have had several incorrect charges, and numerous scheduling snafus. When we try to schedule drop off and pick up online, Thomas Houlihan takes sometimes days to respond and seems nearly incapable of getting it right. I have to call PODS to get the order corrected and delivered in a timely manner. I would not feel comfortable recommending them to a friend
Everything with my experience with PODS was extremely disappointing except for the driver that delivered (the second time) the POD at my new home. The three hour time frames were useless. Additionally, when they took my original order not only did they get my address wrong but (more importantly) my new home does not have a driveway and I explained there was a foot retaining wall around the house. I was told as long as I had a place to put/drop the POD (which I planning on the lawn) I should be ok. Not the case - this scenario turned into them telling me I needed to get a permit from the town to put on street/my property (not the case) to telling me I may need to rent a truck to come and get my stuff out of the container. It all worked out but not without a lot of stress.
Every person I interacted with at PODS was friendly and courteous. The delivery and pickup people arrived on time, perfectly positioned the POD on both ends of the move, and were genuinely nice people. Oh, and our stuff arrived in perfect condition. Will definitely be using PODS on any future moves.
They had no set prices and they kept raising the price on storage every month and there was nothing you can do. Pods kept charging me without my knowledge and I eventually had to shut my card off because they were draining my bank account. Everyday I was on the phone with billing about Pods charges for that day. Even after I empty the Pods and they picked the pods up, they were trying to charge me storage fees. Pods messed up my request from the beginning and tried to blame me. It was the worst experience I have ever encountered with a storage and/or moving company. Being in the military and moving a lot for over the last 25 years, Pods was the worst. I am going to turn over all my documentation to the BBB and the Military BBB in Washington DC because it was that bad.
We had a three bedroom, two bath home, with kitchen, great room and garage. Pods recommended a 8x8x16 pod and said it would be just fine. Thankfully the movers were experienced with packing these boxes. Almost everything fit and we still had to leave a few things behind. I believe Pods should re-evaluate their calculations for sizing a home. Otherwise, everything else was just fine.
their size estimator was wrong, they said a 2 bedroom with garage would fit in one 16 foot pod, but there was a whole room left in my garage because it didn't fit. Very expensive to just deliver and transport pod itself; I paid $1300 just for transportation and storage which is a bit too much. I called to report I was unhappy with the size and haven't been able to talk to the incident rep yet, we keep playing phone tag, but they appear to be willing to compensate me somehow, just don't know the details yet.
In general, I had a very good experience with Pods. The pickup and dropoffs were all handled smoothly, even though the locations to which I needed the Pod brought were somewhat difficult. I chose them because of the price, and it ended up being exactly what they quoted me. The Pod actually arrived at my new location about four days earlier than I expected. The ONLY hiccup in the process was that upon arriving at my destination, I was told that the Pod had already arrived, but it could not be delivered until THREE WEEKS later. However, I called back the next day and was able to get the Pod delivery scheduled just a few days later. I'm not sure why that scheduling glitch occurred, but it ended up being fine.