PODS® Reviews
Used PODs for a long distance move. Initial delivery and pick-up was smooth and easy, every step after that was frustrating. Very poor communication between drivers and support staff, hard to schedule redelivery which resulted in additional storage charges, and charge for redelivery was over twice the estimate for some reason. Would try their competitors, or just sell most of my property, rather than use them again. Gave 2 stars instead of 1 because at least our property was undamaged when we finally got it, and because the initial driver was excellent.
FANTASTIC!!!! Better than FANTASTIC!!! The experience was effortless, and they kept asking if there was more to do. I hire 4 experienced movers for 2 hours which was perfect. I packed kitchen items, 2 moved items to our POD and the 4th stacked and organized the unit. I couldn't have had a better experience.
We've used this company multiple times. They are great! You can make all arrangements -- and even change them -- easily over the internet. We used a 7' pod to move our housing essentials to last 6 months, and put the remainder of our 3 BR 2 BA house (incl. lots of stuff from the garage) on two 16' pods. Thanks to our awesome movers -- Frugal Movers -- we had ample space.
Had 2 pods delivered/ 1st delivery was perfect/2nd delivery was not so good.. Unable to get pod in driveway, swing it around, wheelies in the driveway where attempting place pod down...final recommend he park in street, ran over the curb and more swinging of the pod...driver of 2nd pod was impatient and not very professional
PODS was a life-saver for us since we were moving across the country. The 7' container we got had more than enough room to fit our 3 seater couch along with other furniture and lots of boxes! There were really only two downsides to our experience- the cost and the fact that they showed up to take our container early in the morning despite a customer service representative assuring me that she would request an afternoon or evening pick up.
Custom service personnel were very pleasant and helpful each time I called. The first 16 foot POD was delivered on time and was very clean. The drivers were very cheerful, knowledgeable, and efficient, The mechanism for lifting and depositing the POD vertically is an engineering marvel. They suggested a position to place the POD that I hadn't thought of and made access very convenient from both the garage and front door of our house. I'd use them again in a heartbeat! Can't comment on the second POD yet.
I would never recommend PODS to friends after my experience. Delays were numerous and poorly explained, wrong information was given, they couldn't tell me whether they'd picked up my POD at my old address a full week after it had been initially scheduled for pickup. No call the night before (as they promise) to tell me my 3 hour delivery window when the pod was delivered. Poor customer service and a "We don't care, it's our busy season" attitude. A real bummer all around.
PODS was great. We weren't confident that our valuables were packed very well and were sure everything was going to be broken when we moved in--but nothing broke! They made dropping off and picking up the POD easy. The only thing that could have been better was more notice about when our POD would be delivered but other than that it was perfect for us!
Everything went according to plan, and our household goods were in good condition, except that some pieces (especially our leather sofas) arrived with a mildewy odor. Nothing was broken, but we packed our things ourselves. We were surprised and disappointed that the pod was not picked up on the scheduled day, today.
Pods ended up being the best option for our situation. We were moving out of state, but found out right before we moved that our house was not ready for us. So while we lived in a hotel, our stuff stayed in storage. This was really convenient because we didn't have to worry about moving everything several times. We also liked that we could have the Pods delivered whenever we were ready. That way, we could work with our fluid schedule, not stuck with a certain length of time that they needed to be in storage or having a date where they had to be unloaded.
Everyone was courteous and helpful every step of the process. They were always within the time frame given and let you know ahead when they would be arriving. I liked getting charged as steps were scheduled. I used them to keep the cost lower and I could schedule events as I needed. The container was clean with easy access. And all my goods arrived undamaged with very little movement. Of course the condition of the goods and movement depends on how well it was packed recommend following their packing instructions. I would use them again.
We booked PODS container because we were not sure of the actual date of occupancy. PODS gave us the option to move and store without loading and unloading. Storage for one month from drop off was included in the cost. The serviceman was very courteous and verified where we wanted the drop. I would use the company again and recommend them.