PODS® Reviews
Everything was undamaged and arrived as expected. The large 16x8x8 POD was about 3/4 full. Very pleased with the on-line status system. The container was delivered as promised at the time and date requested. The company helped with the POD delivery restrictions associated with the address and the move went off without a hitch! Key was hiring experts to pack, load (correctly) and unload (separate from the POD contract). Excellent moving solution for smallish amount of household items.
The POD concept is excellent if you have a need to store your items and have them transported to another state. The containers were in very good condition, their customer service was excellent on the telephone and the driver called when he was going to be a little late for pick up. I chose pods as I was the most familiar with the brand and frame reading reviews. I would definitely use them again. The thing that I would recommend for improvement is: 1) having a POD rep come and size up the contents, I couldn't fit everything in 1 1/2 pods I needed two full size. I ended up needing to get a moving truck for the overflow items, not a lot, but it was extra time and expense and I lost a day in travel. Overall, a good experience!
So far PODs has provided me with one of the three PODs I will be using. The first one has been delivered as scheduled, loaded by the HireAHelper men, and was picked up as scheduled, by the same man. The man who delivered the POD seemed to be very knowledgeable and experienced in his work. He maintained a very positive attitude and was very pleasant while he was here, even answering my silly questions. I have already arranged for two more PODs to be delivered and picked up in the near future and hopefully he will be the person who will do that for me. Based on my experience with PODs and the man who delivered and picked up this first POD, I would highly recommend them.
3800 relocation cost and Pods failed to disclose not to setup movers on the same day as delivery. I requested a week earlier a morning delivery and they put it at 2:30-5pm even after I spoke to them about the scheduling issue they refused to fix the time of delivery and pay for any damaged due to the time change.
I love PODS. There was a months-long gap between our leaving one apartment and getting into the new one. PODS made the moving part painless. Instead of having to hire movers to take the stuff to storage, pay for storage, pay for someone to load it back up, pay to move it, pay to unload again, I just kept the stuff in the POD and then had it delivered to the new place. Beautifully painless and yes, I'll definitely use them again.
PODS - simple to contract; easy to navigate website with excellent on-line and in-person customer service; economical. Utilized PODS secured storage site due to time line of move and interstate relocation. This gave me peace of mind knowing my POD was out of the elements and secure until I was ready for delivery.
Nothing but headaches and nightmares from PODS. Unprofessional individuals at the call center, not giving us proper information like room needed for POD to be dropped, not flexible with delivery times or days. Just a complete nightmare. Would gladly pay thousands of dollars more to not deal with PODS in the future.
Everything was excellent except one major problem that is still awaiting resolution. In multiple conversations, a delivery date was discussed and/or said but that date was never actually put on the agreement. I admit I never double checked but the entire processed started with I need the POD delivered on X date and we back dated everything so that date could be me. In a later call, I provided the exact apartment number and also asked for recommendations for a company to assist in the unloading. I know I had to have talked about the delivery date but again, the individual on the phone never entered that date. Because we were assisting a child with the move, it costs us two additional hotel nights getting the POD delivery scheduled. Still waiting resolution of our additional costs with a PODs "problem resolution" individual.
PODS was all in all very easy to work with. The storage was a breeze and the monthly rate was affordable. I scheduled the drop off online, and while we had to pay $100 extra for a same day drop off (make sure you call them if you want to do this!) and pick up, it was worth it. The driver called me en route, was friendly and professional, and the next pick-up driver was the exact same. Pods is a great option for people who want to have an efficient storage and moving option, rather than have to do double work of moving items out of storage, into a moving truck, and then out of the moving truck into your home. It just makes sense!
The first half of the experience went fine. The POD was delivered on time and the driver was amazing at dropping off the POD in the perfect spot. The transportation from PA to CO went smoothly as well and the POD arrived in the area on schedule. The delivery of the POD to the new address was terrible. The driver had the worst attitude, and even after finding several options for him to drop the POD, he just kept saying he couldn't do it, wouldn't do it, and eventually we gave up and had him return it to the terminal. It cost us hundreds of dollars more to then rent a Uhaul and drive to the terminal to unload our POD. The team at the terminal were amazing and courteous as well. But overall with the second driver's poor attitude and inability to deliver his POD, we spent several extra hours and a few hundred dollars fixing the issue ourselves. I wouldn't use PODs again.