Excellent, highly recommended

Poor communication / customer service.

Amazing service, super competitive price and easy process. Would recommend in a heartbeat!

PODS is expensive but a great service to utilize especially when moving from state to state

As always, extremely punctual and professional. The only way to move.

Thanks for being so accommodating.

I have used PODS before. Things went well, no damage to cargo, no timing issues.

excellent customer service and delivery/pickup crews

While I like the convenience of the service, I experienced many flaws and errors on PODS protocols. Things that impacted my move, but mostly on the second part. The moving from storage to my new home.

We have used PODs on the past and had no issues. This move they struggled meeting and achieving pickup and delivery schedules. They called us the day before our scheduled delivery saying that due to a driver shortage they would not be able to make the delivery and could not reschedule for about 10 days. In the end we had no confidence they would achieve that date so we had to go to their facility, empty our container into a moving truck, and moved the items ourselves.

PODS is such an efficient service. It's pricey but in the end, worth every penny.

I chose Pods.com for my move. They were easy to deal with and got my two 16 ft pods moved to my new home without any issues. Nothing was broken or out of place after the move.

Excellent! Very pleased! They helped me with my 4 bedroom and 3.5 bath. They helped and you can see how experienced they were!

I received 2 different 16 foot PODS. One was older than the other and not in as good shape. Our PODS are still in storage so it is difficult to review this company until we finish this process.

When I made the apt they said the POD could be delivered in 3 days and in reality it was over a week. I would have planned different if I had known. The guys that dropped off and picked up were excellent.

See above for comments on an excellent job!

Very easy to work with.

PODS is our moving container go to...

Several glitches, customer service difficult to deal with, and the container floor was coated with an inch of dirt and debris.

Delivered & picked up on time. Friendly drivers.

Very good process and convenient.

Everything was done as discussed. POD drop off/ Pick up and transport.

Very efficient service. Informative on drop off and pickup.

PODS the company has an issue with reaching a real person/customer service.

This is my second move with PODS. This is so much cheaper than a moving company and so much better because all your stuff is sealed in a container that you lock and keep the key. Total security and no mix-ups. I packed it all myself so I knew it was done right and then used Hire-a-helper to pack and to unpack. I had it stored in PODS temperature controlled facility at Burien, WA for 2 years with a lot of precious artwork and it all looks as good as the day I packed it. Storage cost was $238.94 a month, plus about $300 to deliver it to me when I was ready for it. So much better that any other way! And the bonus is that PODZILLA is really really cool.

went to facility to get stuff out of my pod but did not realize you had to call and schedule first. The owner called customer service for me and the next day I was able to get some things out of pod.

Kept me in the loop and was on time. Great company that I would use again!

Prompt. Always on the front side of the window of time given for drop off and pick up.

Terrible customer service by phone while making initial pickup and transports from NY to NC; unexplained 2 week delay of transportation and extra monthly charge entirely due to their delay. Premature charges for delivery to my home when container was still in NY. Hours spent on the phone to confirm the contract and trouble shoot the whereabouts of the the container when not transported as specified. I accept some logistical delay due to realtime limits of trucking and drivers. But for "on hold" status be something that no one could explain despite calling daily and taking 1-2 hours on the phone each time with out success in locating the container nor confirming the original order for transport for OVER 2 WEEKS. NO PICKUP AS PLANNED FOR OCT 16 UNTIL EARLY NOVEMBER. I WAS BILLED THE EXTRA MONTH CHARGE AND INSURANCE OF $320 . I have made calls and emails without a complete resolution at this time, but one email from representative suggests there will be a cost adjustment due to the delay. If after the delay and hassle the account is corrected and I receive a refund, I would be willing to increase my rating. I am very discouraged at this time.

PODS' staff did a great job. But, they did need to assess whether their referrals know how to load the PODS properly.

No problems with delivery or removal of the POD

I had to carefully read through the entire online write-up & ended up having to amend the initial order 3 separate times because something wasn't right - directions, day of delivery to me & day of pick-up from me, etc. - but the woman who I spoke with each time, Kim, was very helpful in making the changes. Only 1 of the 5 different drivers who delivered or picked-up the PODs from each location was a bit surly & uncommunicative, It was a marvel to watch how their equipment drops off & picks up a POD. I used a 16' + an 8' POD. So total was more than I'd planned to spend.

Extremely expensive!! Would NOT recommend.

A little expensive but gave us the flexibility that we needed.

Great. Everything was professional and went very smoothly.

When I arrived with the moving crew to unload the POD there was no POD available. The store was closed in spite of hours listed and it was nearly impossible to get someone on the phone. When I did, the representative showed complete disregard for my issue and did not even attempt to solve the problem until I was provoked to tears, at which point he was able to find a solution. Since that day, my experience with PODS customer service has continued to be below average. The account website is almost useless and wait times on the phone are 30 minutes or more.

Excellent communication. PODS were picked up and delivered on time.

The POD service was good. The only complaint I had was that you could not specify a specific time for delivery or pick up.

The pick-up of the container was flawless. The driver communicates and let us know when he was dropping off and picking up; however receiving the Pod was horrible. The time frame that they gave us was what they said was an “estimate.” They were unprofessional and unyielding. But everything arrived safely and the pick up was flawless from our original pick-up location. Drop off and pick up from our arrival location was horrible.

This is our first experience using PODS and the process to rent a POD was very easy to follow. We were kept in the loop of all activities and payment schedules well in advance. Per POD's agreement, we were called prior to each leg of the process, to inform of PODS arrival and pickup after the POD was loaded. There were no issues with the placement of the POD or damages to our property in the process.

My driver was awesome! On time , personable, smart and thoroughly explained the process of delivery and pick-up! Thanks Ronald!

The Frederick delivery wasn’t communicated to us. This was the second time the Frederick location didn’t notify us of the correct delivery time.

Had a major schedule problem on the packing end caused by PODs management.

Pods Inc was excellent to work with. All deliveries and pick up of two pods were exactly on time.

These things are great, and the organization behind them is excellent!!

They delivered the PODS on time.

I selected PODS because of their name. Everything went smoothly until the state of California decided to require the Spotted Lanternfly form for containers being delivered there. Because this was new to PODS, their system had not yet been programmed to include said form and it was listed among my order documents as a second Gypsy Moth form. I had to deal a few times with other parts of the PODS organization who thought I had not completed the Spotted Lanternfly form. Apparently, and this is highlighted in negative reviews of PODS, internal communication and handoffs are not at all done well. The super stressful moment came when I received an email from PODS stating that my delivery had been cancelled because I supposedly had not completed the form. Finally, I found a customer service person who responded appropriately and thoroughly and the problem was fixed. My POD showed up on time and my belongings were in good shape. The moral of this story is: stay in constant contact with PODS because internally they do not communicate with each other so you may think everything is connected and running smoothly when it might in fact be broken.

Very convenient, but I lost the keys to the lock for the pods and when I tried to call the moving company, I was on hold so long that I ended up going to a hardware store to get a bolt cutter. Would have preferred to get a hold of someone to discuss the circumstances but all in all a great move, everything survive the trip.