PODS® Reviews
I had 2 PODS and had 2 really wonderful men. They were competent in what they did. They made working the heavy machinery look effortless. The PODS were placed exactly where I had asked which made loading a lot more efficient for the packing crew. Fun watching these men show their competence in their jobs
Pods quoted & booked me for one price and # of movers, knowing I had 2 Pods, then called to adjust the price claiming I needed more movers for 2 Pods. This is their business, how do they not know that up front? They booked pick up date for my Pods in the initial call but when a called later to see if they had an earlier date, NY scheduled date was never in the system. Guess who got charged another month because they didn't have availability to correct their mistake. Then when my POD arrived there was issues opening it after using the movers they recommended. I will NEVER use Pods again.
We used PODs. It was so easy to book and knowledgeble, helpful staff. Every phase of the process went literally perfectly. We moved from Seattle to Phoenix and everything was in great shape at the end. All staff we dealt with were friendly and professional. It was more expensive than I would have liked to have paid but the this year trucks from Seattle to Phoenix were virtually impossible to find. It was really nice not to have to worry about driving everything on that long trip. It was such a great experience though, we would definitely consider using them again.
Everything was going well with PODS up until the day of the container pick up. There were a number of issues with a lack of communication and updates from PODS on the status of the container pickup. To start with, the website portal was not updated to reflect that the pickup was on schedule (I had to contact customer service in order to confirm), and after the initial pickup window was missed, I went through a number of customer service representatives both online and over the phone before I could get a status update as to whether the container would be picked up at all on the scheduled date. It was eventually picked up on the scheduled date, but not until almost 8pm and only after I had spent about 2-3 hours holding and working with various customer service representatives. Not exactly the experience you are looking for with a moving partner.
The only reason its not 5 star is that the POD can't scheduled for pick up until next week and the condo complex is going to fine us for every day it sits there. The number of people moving right now, being summer, is quite large, but when I set up the POD for delivery, I was not able to get a date for pick up when needed. Other than that, I really like the company and will use them in the furture .
My review is very mixed with PODS. We've used them for two moves, and it's so very easy to book the deliveries and pick-ups and book your movers in between. Our first move 7 years ago couldn't have gone more smoothly. However, this time around, PODS didn't pick up for transport to storage on the Saturday evening that they were scheduled. We had a particularly contentious home sale, and with our closing on Monday, our intention was to have the PODS cleared out well in advance on Saturday. However, they didn't come, they didn't communicate that they weren't coming, working on Sunday to clear out backlogs was apparently not an option, and I didn't feel any sense of confidence that our issue would be resolved. You can't contact your local PODS facility; you can only contact corporate headquarters. They can attempt to contact your local office while you hold, but if the local facility doesn't pick up, you just feel lost. You get different answers from different people. Don't get me wrong, they all want to help, but there is only so much they can do when your local facility is not responding. At the end of the day, they did get the PODS cleared out on Monday morning first thing, but I spent the weekend feeling extremely unsettled fearing that our failure to vacate would have given our buyers the ammo they needed to get out of the deal without losing their earnest money. So again, when things go well, PODS is great. However, when you confront any kind of obstacle, it's quite a headache.