PODS® Reviews
Based on a recommendation from a friend, my wife and I chose to use PODS Container for our move from Boston to Eugene, OR. We filled three POD and it worked out well for us because 1 POD contained what we would need for our apartment while the other two would go into storage in POD's Eugene storage facility to wait until we had found and purchased our new home. The whole move worked out perfectly. PODs showed on exactly when they said they would at every step of the move and we couldn't be happier. Also the cost of the move was most attractive to us given the other options we had. After this experience, I would use no one else for moving. We are completely satisfied with PODS services and performance during our move.
The container performed as promised and the delivery/pick-up people were very effective. I will NEVER use POD again because the scheduling online was a nightmare and dealing with Customer (Dis)Service was the worst experience. Was on hold waiting for CS for 30, 40 and 60 minutes. When they answered they were not customer oriented. They read the company rules with no attempt at mediation. Had to threaten to contact CEO and FTC and still no satisfaction.
This was the best company for our 1,300+ mile move. The container door was in need of repair when given to us and unable to be serviced during our time of use. Customer service was a bit of a challenge with scheduling and payments of storing POD near home prior to relocation home. There were several date changes which caused multiple charges and credits to my credit card. Customer Service did their best to assist and resolve issues that system automatically enters based on agents entries/inquiries. Despite the issue with charges I would use PODS again as the onsite POD facility and customer service representatives do a phenomenal job as the face of the company.
I had 2 PODS and had 2 really wonderful men. They were competent in what they did. They made working the heavy machinery look effortless. The PODS were placed exactly where I had asked which made loading a lot more efficient for the packing crew. Fun watching these men show their competence in their jobs
Pods quoted & booked me for one price and # of movers, knowing I had 2 Pods, then called to adjust the price claiming I needed more movers for 2 Pods. This is their business, how do they not know that up front? They booked pick up date for my Pods in the initial call but when a called later to see if they had an earlier date, NY scheduled date was never in the system. Guess who got charged another month because they didn't have availability to correct their mistake. Then when my POD arrived there was issues opening it after using the movers they recommended. I will NEVER use Pods again.
We used PODs. It was so easy to book and knowledgeble, helpful staff. Every phase of the process went literally perfectly. We moved from Seattle to Phoenix and everything was in great shape at the end. All staff we dealt with were friendly and professional. It was more expensive than I would have liked to have paid but the this year trucks from Seattle to Phoenix were virtually impossible to find. It was really nice not to have to worry about driving everything on that long trip. It was such a great experience though, we would definitely consider using them again.