PODS® Reviews
The drivers bringing and picking up the PODS were fantastic. The problem began maybe with the customer service information regarding the delivery of the PODS to an urban address. Misinformation lead to a lot of frustration, left me hanging and added another $1000 to my costs. The POD people at the storage facility were efficient and polite. As a senior citizen, I would not do this again.
They were wonderful to work with . . . until it came time to pick up our load in Michigan. We had already started our move to FL and apparently, the person cleaning our house for the final time, was parked in a shared driveway. I don't think the driver knocked on our door or rang the doorbell so she could move the car. The irony of this is that she HAD to be parked in an area that had nothing to do where the driver could have loaded the POD. Subsequently, the pick up was delayed a couple of days making delivery in Florida late (which we didn't learn about until after 8 p,m. the night before we were supposed to be delivered) The delivery itself, late, was also a couple hours late.
Pods was really good at setting up what we needed. The rating of 4 comes from the difficulty of getting to talk with them. The phone wait time was terrible. I found it much faster, although still slow, to chat over the internet. Once I got to someone they were great. Pods came right on time, delivered by a wonder man named Scott. Very personable and gave some good tips.
Very organized. They set acceptable expectations upfront and followed through. Great communication and customer service. POD was in great condition. Delivered when and where requested. We were not a typical 3 bedroom move. We had some smaller furniture pieces but mainly boxes. No bedroom furniture, no couches, no dining room set or kitchen table. We had room left over in the POD.
The POD was great for what we needed. Customer service that helped us book the service was great. But the call the day before delivery to tell us the time window of delivery never happened. We had been explicit about needing a hour drive time for our people to be there when it was delivered. NO call, and the day of delivery we received a call saying the driver had started early and would be there in about 20 minutes.. That was a problem for us. The POD itself was exactly what we needed along with the great packers/movers made a almost perfect move for. us. We are a church and needed to coordinate several people to monitor the move.
Transport personnel who delivered our POD in PA for loading and delivered in Portsmouth NH on agreed upon date for unloading were very experienced and efficient in the process. We appreciate this service very much. It was our first time moving with a POD and we will recommend to others as a convenient moving experience. It is also more economical for the POD rental and pro movers to unload than a traditional moving company. Thank you for this service.