They were a day late picking up our pod which caused a full week delay in receiving our pod at our new home. All of our possessions were on there. They refunded us only 395 dollars but took it back. 395 is not nearly enough considering all the extra hotels we had to book but it is better than the nothing that they decided on. We forked out an extra 1700 dollars. We have called numerous times with no luck. We were constantly put on hold. This is the worst service we have ever gotten. I will never recommend them and will be expressing this on yelp.

Pods didn't have good communication between us and the warehouse where the pods were being stored

So far, we are very happy how things are handled and so glad we picked PODS.

High quality, on time drop and pick up. Impressed.

The pod arrived within the arrival time and they picked it up within the pickup window. The inside of the pod was very clean.

I had 2 PODs which were stored for a year. I really liked that I could schedule to access my PODs to get any items I needed prior to my move.

Despite extensive tie down by me, items still fell and I had minor damage. I feel there needs to be more the downs, especially on mid sides and floor

The driver was 5 minutes early i think.

The pods were nice, but to make any changes to the order takes 30-60 minutes on hold as the only way to communicate with them is through chat. They gave us bad advice as to how many pods we needed.

Communication was impossible when needing immediate assistance. I had to wait over an hour multiple times to get ahold of customer service. My pod delivery was changed multiple times and then was late with no communication as to where my belongings were. I would not use this service again.

Driver did a phenomenal job getting the POD up our driveway

I feel that this is the best way to move. The folks are professional and I know that my belongings are secure as I have possession of the lock and key.

Organized, services explained thoroughly, excellent communications

I've decided it better I wait to submit my review of my experiences with PODS until I'm able to complete and send letters to the Attorney General's Office, Federal and State Consumer Affairs Offices, Senators, and BBB.

They arrived as contracted and got my stuff to me on the agreed date.

They did a great job!

The POD drop off and pick up were remarkably easy, and the staff was friendly and professional.

The PODS customer sales rep I worked with over the phone was kind and patient and gave me transparent info. Unlike the U-Pack relocubes dude who was rude as heck!

The driver who moved the pod to my new home was called Angel - and he was an angel. The spot was very tight and he fit the pod in perfectly and I am very grateful to him.

It worked. They were flexible and responsive.

Very happy with my PODS experience. Their scheduling and customer service were great. Everything happened on time as planned. I have moved multiple times over the past 14 years, but first time using PODS and it was better than all the rest. I would definitely use them again. The POD container was in good condition and the large one was the right side for a 3 bedroom, 2 bathroom, basement townhome.

POD did a great job for us. They made the move easy.

Dropped off my POD on time and were able to remove it the next day.

The drop off was right on time! friendly and met all of my needs.

They delivered our POD as requested and even called to make sure where we wanted to park it for the loading. Very friendly service.

Every step of the way was like clock work. The move went very smooth. PODS were on time and I was able to modify time drop offs during the move.

Pretty much on time. Very easy.

Punctional and professional.

Both the delivery person and the pick-up person were professional and helpful. The POD was in expected condition and the delivery was within the time promised.

Would use PODS again. Good CS and my unit held all my belongings. TY!!

The biggest problem with PODS is how inflexible they are with having to change the delivery and pickup of the POD.

PODs will be moved to storage until a future time.

I was not able to have it picked up as soon as I wanted which costs me money and it is in the way. I won’t use them again even though the driver was a wizard and very pleasant.

Very pleased. Had to reschedule a couple of times and company was very courteous. It also provided periodic updates which were very helpful.

Goods arrived safely and on time

they are great every time I have used them

They are not good at communication for pickup and drop off but they seem nice

On time and very professional.

Based on a recommendation from a friend, my wife and I chose to use PODS Container for our move from Boston to Eugene, OR. We filled three POD and it worked out well for us because 1 POD contained what we would need for our apartment while the other two would go into storage in POD's Eugene storage facility to wait until we had found and purchased our new home. The whole move worked out perfectly. PODs showed on exactly when they said they would at every step of the move and we couldn't be happier. Also the cost of the move was most attractive to us given the other options we had. After this experience, I would use no one else for moving. We are completely satisfied with PODS services and performance during our move.

I originally ordered 2 PODs but only used one. Getting part of a refund for the second POD was very painful and I feel like it wasn't as much as it should have been. They also messed up the redelivery of the PODs and it was delayed by a day.

It is really frustrating to communicate with Pods. They need to work on their customer service. I was on hold for 45 minutes to get information about delivery. Pickup was a couple of hours later than I was told on the website.

The container performed as promised and the delivery/pick-up people were very effective. I will NEVER use POD again because the scheduling online was a nightmare and dealing with Customer (Dis)Service was the worst experience. Was on hold waiting for CS for 30, 40 and 60 minutes. When they answered they were not customer oriented. They read the company rules with no attempt at mediation. Had to threaten to contact CEO and FTC and still no satisfaction.

PODs did a great job of moving our belongings from Aiken, SC to Surfside Beach, SC.

Simple to work with. They were on time and it made the move very simple.

Everything as represented

Still in progress. Shipped to storage facility. Then to decide when to p/u.

We've been very happy with PODS. They have great customer service. Each driver we had was very courteous, they showed up on time and they took great care to put the pod where we wanted it without damaging surrounding trees or bushes.

Always good system to use when moving, but not cheap.