Only one issue, I paid for a specific time for POD to be picked up and truck was late. Refund for issue was provided

They don't hold the amount that they say on the site and the phone they say they will hold, figure on 2/3rds of what they say, so if they say 2 POD, you need 3 PODS. We were warned by others that have used them in the past, but we trusted the "professionals" at PODS which caused us grief and not able to move everything in one trip. Also they say it easy to call to get another container, but the only easy part is the call, no containers were available until it would be too late for our move.

PODS provided a good price, good communication, and the container was available and delivered as scheduled.

The drop off and pick up was great, the driver know how to

Great results but communication was frustrating at times; only night before did I get confirmation that a ten day transport would be delivered as scheduled. Need better container tracking system. Drivers were great and drop-off and pick-up were great

I also posted signs in my house where and how the boxes marked with each room were to be distributed in my home and the workers did not follow instructions causing me to have to redistribute a number of the heavy boxes throughout the house; even though I told them while they were bringing the boxes in where they should go and to follow all the signs I posted, they ignored all instruction. I WOULD NOT RECOMMEND NOR WOULD I EVERY USE THIS COMPANY AGAIN

Pods got everything handled in a timely manner, and their drivers were incredible.

PODS's policies are clear and the customer service representatives are very helpful in answering questions and providing the status of your PODS.

I chose PODs because I needed to store my belongings for an extended time period and they had a climate controlled indoor storage facility nearby. They delivered and picked up the POD to be moved to their storage facility as scheduled and had great equipment to deliver and pick up the POD from the parking spot.

PODS did a great job. Always showed up when they said they would. Excellent company. Highly recommended.

I was lead to believe that a 16' POD was sufficient for 4 rooms, so to be safe I also ordered an 8' POD. I should have ordered 2 16' POD's.

POD people damaged the property of our neighbors and the POD itself while attempting to drop it off for loading. They also placed it facing the wrong direction despite clear documentation beforehand. Then they mishandled the POD enough to allow water to enter the POD and cause some damage to our property that way too.

On time, on target, heat-be-damned-hard workers. Professional, friendly, courteous, HELPFUL!

Two very hard work sets one ok worker one worthless worker

The drivers were very good, but the company cancelled on us last minute, causing a huge nightmare. We had to reschedule 2 days later.

Everything was handled professionally and on time.

Too small and can't transport lawn mowers and other essential items. Wouldn't use PODS again

My POD experience was generally good - it just takes a while to get through to customer service most times. Additionally, I had an expensive lamp broken during transport and chunks of the ceiling of the POD covered most of my belongings after moving cross-country,

PODS recommended a smaller size than we needed. Fortunately we realized and upsized our order.

Great service and did the move for the agreed price.

On time leaving and arriving at my destination.

So far so good I’ll see what happens on the other end

We needed both moving and storage services and PODS gave us enough time packing and unloading. It was an excellent choice.

POD showed up on time and Manny the driver was great. Stayed with the truck and even waited for me to move my car to get the space where the POD was.

CONTENT FURNITURE AND MISCELLANEOUS ITEMS

PODS Unfortunately only managed to deliver one of two containers the night before and missed the emergency delivery the next day. I could not take full advantage of the great movers we had hired. While the customer service team was very nice, they just couldn’t connect and confirm with the local storage. The drivers for PODS have been great, but too many missed deliveries and poor communication makes me hesitant to recommend PODS.

They were a day late picking up our pod which caused a full week delay in receiving our pod at our new home. All of our possessions were on there. They refunded us only 395 dollars but took it back. 395 is not nearly enough considering all the extra hotels we had to book but it is better than the nothing that they decided on. We forked out an extra 1700 dollars. We have called numerous times with no luck. We were constantly put on hold. This is the worst service we have ever gotten. I will never recommend them and will be expressing this on yelp.

Pods didn't have good communication between us and the warehouse where the pods were being stored

So far, we are very happy how things are handled and so glad we picked PODS.

High quality, on time drop and pick up. Impressed.

The pod arrived within the arrival time and they picked it up within the pickup window. The inside of the pod was very clean.

I had 2 PODs which were stored for a year. I really liked that I could schedule to access my PODs to get any items I needed prior to my move.

Despite extensive tie down by me, items still fell and I had minor damage. I feel there needs to be more the downs, especially on mid sides and floor

The driver was 5 minutes early i think.

The pods were nice, but to make any changes to the order takes 30-60 minutes on hold as the only way to communicate with them is through chat. They gave us bad advice as to how many pods we needed.

Communication was impossible when needing immediate assistance. I had to wait over an hour multiple times to get ahold of customer service. My pod delivery was changed multiple times and then was late with no communication as to where my belongings were. I would not use this service again.

Driver did a phenomenal job getting the POD up our driveway

I feel that this is the best way to move. The folks are professional and I know that my belongings are secure as I have possession of the lock and key.

Organized, services explained thoroughly, excellent communications

I've decided it better I wait to submit my review of my experiences with PODS until I'm able to complete and send letters to the Attorney General's Office, Federal and State Consumer Affairs Offices, Senators, and BBB.

They arrived as contracted and got my stuff to me on the agreed date.

They did a great job!

The POD drop off and pick up were remarkably easy, and the staff was friendly and professional.

The PODS customer sales rep I worked with over the phone was kind and patient and gave me transparent info. Unlike the U-Pack relocubes dude who was rude as heck!

The driver who moved the pod to my new home was called Angel - and he was an angel. The spot was very tight and he fit the pod in perfectly and I am very grateful to him.

It worked. They were flexible and responsive.

Very happy with my PODS experience. Their scheduling and customer service were great. Everything happened on time as planned. I have moved multiple times over the past 14 years, but first time using PODS and it was better than all the rest. I would definitely use them again. The POD container was in good condition and the large one was the right side for a 3 bedroom, 2 bathroom, basement townhome.

POD did a great job for us. They made the move easy.