AVOID AT ALL COSTS! PODS is the worst bunch of incompetent criminals I can imagine. Note this is referring to the corporate organization, not the local centers and drivers, who were great. But corporate is a disaster. Web site doesn't work, they canceled our entire move (without notifying us) because we didn't check a box on the web site, *which was broken for weeks*. Multiple times, we called to confirm deliveries only to have them screw up after assuring me they wouldn't, costing me deposits for movers. They also double-charged my account an extra $14K after rescheduling my move. They have massive IT and billing issues that they admit on the login page (the same message has been there for months, so they obviously haven't fixed anything).

PODS has great customer service. I needed to call to reschedule and change some details. It is easy to get a live person, and they are friendly and helpful. Their transport system needs some improvements... they need a large space to maneuver and the POD definitely tips every which way when they put it on and off the truck.

The pod was delivered on time and placed where we asked

The POD was delivered to my home and picked up on the 16th for transport to my moving destination. It was expected to arrive there on the 26th. I received the delivery window for the 26th but the POD did not show up. We contacted them twice and were told there was a delay. First it would be in 45minutes then within the hour. That pushed the delivery time to 6pm. The POD still did not show. No one from the company contacted us to say what the problem was. We called once more and was told the warehouse was closed and they could not provide information but someone would contact us the next day, Sunday. No one did. We called again on Monday the operator was helpful said she raised an issue on our behalf and arranged for the POD to be delivered on Tuesday. We received the POD on Tuesday, 3 days late. In all that time we did not receive even 1 call from a POD representative to say what was wrong. We hired helpers to assist with the unloading and had to reschedule with them several times. Thank goodness that company, Ox and Bull, was flexible and worked with us.

Would use this Team again!

Chris Monaldi was my first contact with the PODS company… He was very professional and answered all my questions.. He gave me lots of information which helped me make an informed decision. Dominic was the gentleman who brought the PODS container… He was very accommodating to my needs… When I wanted the container placed a certain way he, without any hesitation, turned it around and placed it exactly where I wanted it.

All arrived in good shape. Drivers were Pros at moving and placing pods.

Rented the largest POD which ended up a few cubic feet short of being large enough. Hard to estimate what was needed and had to scramble to get a truck and extra 10x5' storage unit nearby. Not PODs fault; just be wary and make sure you know everything will fit.

so far, it's been great

Just know how much space you need for your things.

Pods was exceptionally easy to work with as well. Move x-country and stuff arrived right on schedule.

Wonderful and they made it easy.

Moving to another state. So far the loading process was good.

I had an issue with pods so I may update if they resolve my issue.

Great company and very dependable

Met my storage needs

Arrived on time and left on time. Driver was super friendly and fast. Thank you!

Used two 16' PODS. One POD was old and did not have good tie downs inside.

Derrick maneuvered the POD into my driveway like the expert he certainly is. It was quite amazing to watch actually!

Pod was a great size and easy for drop off/pick-up. However, at the time of drop off, door was difficult to open because items has shifted and blocked the door.

Did the job. Perfect communication.

Not done yet, but so far, so good.

Fantastic! would use them again. They were accommodating, the truck drivers delivering and picking up the PODS were great! I can't say enough good things. They delivered another POD last minute when my estimate was incorrect. I ended up needing a 16' and 8' PODS.

POD arrived on schedule and was picked on schedule

Communication on the receiving end particularly with City-Service was awful.

Just at the beginning of this storage and move. So far so good.

household bins and boxes

Impressed at how smoothly the entire process went.

This is the 2nd time I've used a POD container. Another satisfying experience.

Great customer service, good price. Delivered on schedule as requested.

Anthony was fabulous! Very polite and knew how to work all the hydraulics like the back of his hand! A real knowledgeable and friendly guy! I would DEFINITELY request him next time I or my friends or family need a POD! He’s out of the Santa Ana office he was FABULOUS!!

Very satisfied. Clean container. The drivers PODS, Inc. drivers that I interacted with were friendly, skillful, and professional. Convenient way to move. Just what I needed.

Worked very well. Delivery, storage, delivery from storage and empty POD pickup all perfect, prompt and we’ll executed. Driver was kind enough to help me get sliding door open after shipment and did so without me even asking. Good job

PODS is an amazing company!

PODs City Services is great for Chicago streets where a POD can't be left on the street. The drive James was awesome, very helpful, super nice and managed to get the truck into a pretty tight spot. Would use them again.

PODS has been very professonal and the driver who picked up and dropped off our POD was knowledgeable and friendly.

Came in time period scheduled.

All PODS containers are not built equally, so you have to take that into account when packing, even if they are listed as the same size. Also, since this was long term storage, we came to regret not having one with doors on both ends. It meant that the boxes in back were completely inaccessible for the duration of storage. Customer service was hit or miss. Some reps were excellent--friendly and knowledgeable. But it was often difficult to reach someone, and some reps were of extremely limited assistance.

Professional and on-time.

POD's communicated throughout the process and was on time. Great Service and will use them again.

Great communication and punctuality.

Ed was great! He explained everything we needed to know, he was on time, and extremely polite. I'd call on Ed again!

PODS was great! They communicated everything well and the POD had plenty of room for my stuff (2 bedrm apartment). The customer service was amazing and they communicated in advance with each step of the move (drop off, pickup, drop off at new place/pick up at new place). The drivers were professional and respectful of my property (I did not even see the driver that picked up the POD at the old place). This option worked well for me to be able to move in stages and have the option for storage if needed (in case my house closing were delayed, etc). I would consider doing this type of move again for a longer distance move. I moved 3 hours away.

Wonderful idea… PODS… and… I love to watch PODZILLA at work.

PODS employees were great. In fact, the delivery driver told me to be sure the items were secured as they can shift in transport. I told this to the loading crew, they responded - oh no worries, things won't shift. In other words, we don't care. It was a PODS recommended service

Taj and Kal the drivers, were GREAT! They re-positioned the container a couple times just to avoid damaging any tree branches on our big mulberry tree. On time and very efficient and friendly!

Using Pods was one of the best decisions we made when it came to our move. We appreciated having multiple days to load and unload our belongings, and knowing they were safe and secure during the month we spent between moving out of our old home and into our new one.

Extremely efficient. Met all dates requested. Phone customer service a little slow but chat is great. I had to change dates several times and this was never a problem for them.