PODS® Reviews
PODS was such a smooth process - my things stayed safe, secure, and sturdy and made it across the country in a prompt manner. They do a good job communicating with you the night before about what time they will arrive! Each driver that I spoke to was also very kind and that is always a bonus! The entire process is also decently priced, in my opinion.
I am only leaving a review of 'good' because you do not know when your POD will arrive until the day before, up until 9pm. I had a pickup and was not given the time the day before so I had to call them first thing in the morning, the day of pickup. They kept promising me it would definitely be there - AND IT WAS - but I was nervous about the process because the emails about pickup/deliver were not consistent. I will say their customer service team was FANTASTIC!!! Every person I spoke with was very helpful and they all gave me the same exact information. They know their stuff!!
Online scheduling is recommended and encouraged by them .... but does not work. Their own policies request 4-7 days lead time to get containers delivered from other areas. I called earlier than that - 9 days lead time - and was told it would be a total of 18 days before I could get my belongings delivered because of a holiday. One holiday in the middle of my delivery timeframe caused a 17 day delay? That makes no sense. Drivers damaged my new lawn. Out of 3 container deliveries, only the last one stayed around to make sure that the container door would actually open and provided assistance when it was stuck. He seemed very surprised when I mentioned to him that he was the only one. All in all, I didn't save a lot of money, and I ended up with a lot of frustration.
There were problems within hours after they dropped off the 1st container. Still can't get them to pick up either of the containers and it's been 3 and a half weeks. We had the containers unloaded and they are still sitting in our car parking spaces. They never moved usThey began charging us the moment they dropped the first container. Don't use them.
I used PODS for a cross-country move to save on costs versus a traditional moving company and to have a little more flexibility with timing. The containers were in good condition and everything arrived on time. Customer service was good but if moving long distances, I would recommend booking weeks or months in advance. I would definitely use PODS again.
They don't hold the amount that they say on the site and the phone they say they will hold, figure on 2/3rds of what they say, so if they say 2 POD, you need 3 PODS. We were warned by others that have used them in the past, but we trusted the "professionals" at PODS which caused us grief and not able to move everything in one trip. Also they say it easy to call to get another container, but the only easy part is the call, no containers were available until it would be too late for our move.