PODS® Reviews
Online scheduling is recommended and encouraged by them .... but does not work. Their own policies request 4-7 days lead time to get containers delivered from other areas. I called earlier than that - 9 days lead time - and was told it would be a total of 18 days before I could get my belongings delivered because of a holiday. One holiday in the middle of my delivery timeframe caused a 17 day delay? That makes no sense. Drivers damaged my new lawn. Out of 3 container deliveries, only the last one stayed around to make sure that the container door would actually open and provided assistance when it was stuck. He seemed very surprised when I mentioned to him that he was the only one. All in all, I didn't save a lot of money, and I ended up with a lot of frustration.
There were problems within hours after they dropped off the 1st container. Still can't get them to pick up either of the containers and it's been 3 and a half weeks. We had the containers unloaded and they are still sitting in our car parking spaces. They never moved usThey began charging us the moment they dropped the first container. Don't use them.
I used PODS for a cross-country move to save on costs versus a traditional moving company and to have a little more flexibility with timing. The containers were in good condition and everything arrived on time. Customer service was good but if moving long distances, I would recommend booking weeks or months in advance. I would definitely use PODS again.
They don't hold the amount that they say on the site and the phone they say they will hold, figure on 2/3rds of what they say, so if they say 2 POD, you need 3 PODS. We were warned by others that have used them in the past, but we trusted the "professionals" at PODS which caused us grief and not able to move everything in one trip. Also they say it easy to call to get another container, but the only easy part is the call, no containers were available until it would be too late for our move.
I also posted signs in my house where and how the boxes marked with each room were to be distributed in my home and the workers did not follow instructions causing me to have to redistribute a number of the heavy boxes throughout the house; even though I told them while they were bringing the boxes in where they should go and to follow all the signs I posted, they ignored all instruction. I WOULD NOT RECOMMEND NOR WOULD I EVERY USE THIS COMPANY AGAIN
I chose PODs because I needed to store my belongings for an extended time period and they had a climate controlled indoor storage facility nearby. They delivered and picked up the POD to be moved to their storage facility as scheduled and had great equipment to deliver and pick up the POD from the parking spot.
POD people damaged the property of our neighbors and the POD itself while attempting to drop it off for loading. They also placed it facing the wrong direction despite clear documentation beforehand. Then they mishandled the POD enough to allow water to enter the POD and cause some damage to our property that way too.
PODS Unfortunately only managed to deliver one of two containers the night before and missed the emergency delivery the next day. I could not take full advantage of the great movers we had hired. While the customer service team was very nice, they just couldn’t connect and confirm with the local storage. The drivers for PODS have been great, but too many missed deliveries and poor communication makes me hesitant to recommend PODS.