Missed the delivery time by 6 hours. Chat and phone specialists were no help for 4 of those hours. They require a 4-hour load for long-distance city moves (no drop off service), so everything has to be carefully timed. Yet they can blow off an appointment no problem, no communication, no update. Went with them because they seemed to offer the best service/price combo, but really wishing I had gone with someone else.

Super job very professional

The delivered the wrong size POD, 16 ft instead of the 12 ft POD I ordered. Then when the problem was fixed, I didn’t have the lock and blankets I had ordered, because those were in the 16 ft POD and not the 12 ft POD. It was a disaster and nightmare. I cannot comprehend how it is that difficult. People don’t pay attention, are mindless and careless.

Loved using PODS since we were able to pack and load it when we had time. They always kept me in the loop as to service windows and the drivers called each time when they were on their way.

Didn't leave the pod on the left side of the driveway. We were asked what side to put it on. It was deposited in the middle of the driveway.

Very impressed with the professional way the Pods company operates. Scheduling, delivery, and pick up were flawless. Their customer support system is great, their wasn't a question or concern that we might have had that wasn't taken care of.

Overall, we are happy with the transportation company. The only reason I did not give them a 5 star review is because of the long wait to reach a customer service representative.

Highly recommend PODs.

Pick ups and deliveries have all been great with super men, super courteous!

PODS were the best fit for my circumstances. They were very helpful and informative.

On time. Clean. Easy to speak with a real human or make a change on line. Will recommend them to others.

Pods does a complete job on planning your move. Drops and picks up your pods when they say.

PODS was great. Going with PODS plus movers to load and unload the container was significantly cheaper than a full-service moving company would've been. I had zero issues with PODS, and the drivers and customer service representatives with whom I interacted were super friendly and competent. I'll definitely use them again for my next move.

Drivers were awsome.

I was disappointed in the size of the container. I was told that 1600 square foot home would fit this size container - not even close. Im having to rent a bigger truck than I had originally reserved.

Professional, decent customer service, and arrived at the time frame provided. My only compliant is I like very specific instructions and I did get some misinformation or I had to keep asking more questions.

This part of the move couldn’t have been simpler, easy to reserve, easy to adjust reservations, timely drop off and pick up.

Excellent service. Perfect option for us.

Expensive because I left CA

They made a difficult experience as pleasant as it could possibly be.

I would use them again.

They were hard to work with because they couldn't give a time frame until the day of the drop off/pickup. They also couldn't drop off the POD and pick it up the same day meaning I had to get a city permit. They were the cheapest option which was nice.

I used both PODS and UBox - and strongly recommend PODS. Everything was on time and nothing arrived broken or otherwise damaged. I can't say the same for Uhaul Box.

Excellent service! Easy to schedule drop off and pick up.

Working with Pods was a great experience from start to finish

I received (2) 16 foot PODS as scheduled and no issues. I would highly recommend them.

Pods work well for our moves

PODS did a great job delivering, storing and then transporting our 3 containers.

Great customer service. Best option we found for our move. Far better than any of the other movers we considered. Would definitely use them again.

PODS was such a smooth process - my things stayed safe, secure, and sturdy and made it across the country in a prompt manner. They do a good job communicating with you the night before about what time they will arrive! Each driver that I spoke to was also very kind and that is always a bonus! The entire process is also decently priced, in my opinion.

My expeience with PODS has been excellent. Always on time, and transported my PODS across the country safely. I am a first time user of PODS and would definitely use them again.

Difficulty with placement of pod and was unable to get a second pod into our driveway which made the move very difficult

We were very pleased with the organized and professional service we received. The only problem was trying to get in touch with anyone on the phone. Another problem I had was availability, but that was my fault. I shouldn't have waited as Long as I did to put in my reservation.

Driver was on time, courteous.

So far it’s good. The pod will be in storage for a while, so I won’t know for sure until it’s delivered and opened.

PODS dropped off the container during the window they guaranteed and made sure to check with me before dropping it into the parking space.

No problems, met all schedules

PODS was expensive and the customer service during booking, pick-up, and drop-off was frustrating.

The PODS drivers arrived as scheduled and moved the container quickly and safely.

I am only leaving a review of 'good' because you do not know when your POD will arrive until the day before, up until 9pm. I had a pickup and was not given the time the day before so I had to call them first thing in the morning, the day of pickup. They kept promising me it would definitely be there - AND IT WAS - but I was nervous about the process because the emails about pickup/deliver were not consistent. I will say their customer service team was FANTASTIC!!! Every person I spoke with was very helpful and they all gave me the same exact information. They know their stuff!!

There is simply no better way to move. PODs is on top of everything!

Stuff didn't get damaged. Great price.

PODS was a good choice form moving to CA from Hawaii

I will only use PODS for future moves. Easy and efficient and reasonably priced.

other than some scheduling issues due to high volume, all went very well. I would use PODS again.

In a day where customer service is often lip-service, I have to say that PODs delivered 110%. Did everything that they said they would do. Not a single glitch. Thank you.

Online scheduling is recommended and encouraged by them .... but does not work. Their own policies request 4-7 days lead time to get containers delivered from other areas. I called earlier than that - 9 days lead time - and was told it would be a total of 18 days before I could get my belongings delivered because of a holiday. One holiday in the middle of my delivery timeframe caused a 17 day delay? That makes no sense. Drivers damaged my new lawn. Out of 3 container deliveries, only the last one stayed around to make sure that the container door would actually open and provided assistance when it was stuck. He seemed very surprised when I mentioned to him that he was the only one. All in all, I didn't save a lot of money, and I ended up with a lot of frustration.

I absolutely hated our pod experience. We were moving across the country and didn't get our pod for 19 days when we were quoted 7.