My entire experience with Pods was terrible except for the gentlemen who dropped off and picked up the containers

I ordered a street facing POD. They delivered it backwards. I bought it to the driver's attention and he said there was nothing he could do about it. I called the office so they could fix the issue and the same driver came out and moved the POD to face the street. There were a couple of hours from the time of delivery to the time they were able to re-install the POD in the right direction.

The customer service at Pods is excellent so far and if the last leg of journey is like the beginning I will give them a glowing review.

They make it real painless and super friendly and professional.

Got it done quick and efficient.

Glad, they recommend the big POD!

Delivered on time and placed it exactly where needed. The only problem was a lack of ventilation which subjected our belongings to excessive heat when in bright sunlight.

hasnt been picked up yet

Arrived on time and waited patiently as I had a car towed due to illegal parking.

Guys were wonderful

The third container was dropped off the day before in the afternoon, but driver came to pick up the next day at 10am. I did not expect him to get there so quickly.

I was impressed that he was able to get the pod in the best position possible.

On the day of drop off, I was given a window of 12:45-3:45pm. At 6pm I had to call the company to find out where my POD was. Since I had hired people to load it, everything hinged on getting the POD on the date I had contracted for. The POD finally showed up at 7:30pm. And, it was facing the wrong direction. Not a big deal at this house, but it would be a big deal at the new house. On their website, the 16 ft POD is what they recommended for moving a 3 bedroom house. I wasn’t moving furniture out of 2 of my bedrooms, I didn’t have living room furniture, so I thought I would be good. They got all of the furniture I did have into the POD, but there is a whole lot of stuff left behind that did not fit. I would have needed a second POD ($$$) or just used mover’s with a big truck.

so far we have had great service and contact!

Great job! On time and well done. Loved watching the process of bringing the container and then taking it away...awesome!!

This company is NOT a moving company at all nor is it professional. It is a "demolition" group at best , they destroyed thousands of dollars worth of family valuables or simply misplaced items never to be seen from again. They are family owned and operated yet were the completely apathetic to the destruction and miss placing of our items. They were so unorganized that they ran till 3:30 am until we asked them to stop so we could rest and, they were so overwhelmed they actually went down to local Home Depot and hired a couple of day workers off the lot with no moving experience. We had to file a police report to validate our losses so let that be compass if your contemplating using this service. They even stole out of our cooler from the refrigerator our Costco steaks we planned on cooking in our new home! This is the most careless, incompetent and outright dishonest bunch of people you will ever run across. They offered NO excuses for their damages and negligence other than "go file a claim with Hire a Helper" . You have been warned !

PODS has been very flexible throughout the move. PODS were on time and picked up immediately the following day. Calls from the team were polite and very helpful. I would definitely use this service again from a conveinence and ease perspective.

Don't know yet my move from NJ to NC has not completed.

PODS was great from beginning to end.

Used their recommended loaders and nothing was tied down or wrapped. Lots of nice furniture was broken, cherry wood file cabinets set upside down with drawers in them...with other furniture stacked on top so it broke through and ruined the drawer supports...the list goes on and on

good communication and service

move was smooth as silk.

I have had to change/ rearrange my order several times. Each time, the person helping me went out of their way and were very kind.

There was a mix-up concerning the pick-up time. We requested Tuesday 9/29/20 and was assured by the customer service rep that the containers would be picked up on that date. However, they did not show up. When I called there was no record of the change being made to have the containers picked up on 9/29/20.

So easy to move from one place to another. Love using POD for my moves

Efficient Excellent communication Nothing damaged. Everything same as day packed.

the best. positioned the POD just where we wanted it. On time as always.

On time and excellent service.

PODS customer service and how they present themselves is excellent.

Very pleasant. Did what we asked them to do.

When I ordered my POD, I told them lady I needed a 16'. She INSISTED that since I had a 1,500 sq ft home, I would need to add a 7' POD as well. I didn't want to, but reluctantly agreed. They assured me there would be enough room. When PODS were dropped off, the 7' POD would not fit in my driveway, so I told them to take it back. They are going to refund me the price of the POD, but not the $90 delivery fee. This is unacceptable to me for several reasons. 1) It was NEVER delivered 2) I told the lady I didn't want it, but she pushed it on me 3) I was assured they would fit in my driveway, and they didn't. All of the above is the mistake of the company (specifically the employee I was working with) therefore I deserve to NOT be charged the delivery fee.

Had to use 3 PODS and their storage. Every pick-up and delivery went smooth without any glitches.

The delivery and pick up guys were friendly and very careful about maneuvering about the apartment complex. Bringing in a 12” POD, then taking to storage for a period of time.

Utter disgrace! One of the pods was a wooden box with no tie downs for which the door was broken.

The POD arrived at my destination dirty, we had to place plywood on the floor to cover watery oil that was left in the container in order to load our belongings into the POD. The door to the container was malfunctioning when it arrived at its final destination my husband had to tie it open.

PODS cooperative, arrived on time, professional driver.

The POD was packed tight but things were still jostled around so much that things were broken when they arrived because boxes moved and were crushed.

Great option, delivery great, flexibility great!

Halfway through and they are doing great

PODS was great! I had to keep rescheduling my move for over two years and every time I called, they were so patient and professional. It was a real pleasure to speak to their operators and to work with them.

We loaded our own POD, and everything in it was still intact when it was delivered four months later. The took good cre of our possessions.

always helpful, professional and on schedule

Perfect. all went well with timing

Company was great, communication was excellent, very helpful with questions. The delivery driver had an attitude, like no matter where we put it wasn't good. No help whatsoever. I was ready to tell him to just take it and we would find another way because it seemed like everything was impossible.

One POD was old and stained. The other was nice and new. I guess both were OK for the purpose but would have been nice if they were both new. Also, driver ran over my neighbors lawn and garden and we had to fix the mess he left. Also 2 PODS were not big enough and had to rent another storage facility. Not their fault I guess.

Excellent company no hassle in moving and storage. Pods were delivered on time and picked up on time. Pods is the best way to go.

It's fine, provided you understand loading and unloading is the customer's responsibility. If hiring help for the loading\unloading the delivery and pickup dates cannot be counted since there's a 4 hour window which is not provided till the day before. Pricey, but may be useful for some circumstances.

Everything came and went on schedule