PODS® Reviews
Good product and service, but not very flexible with the dates/times and it is hard to talk directly to the location managing your move. It seems like a phone chain and not real clarity on any special request. As it turned out they did meet my needs but it took quite a bit of calling and following up to be sure my needs were understood and clear.
PODS is a great concept for moving from Point A to Point B. The initial person I spoke with was by far the Very Best Customer Service person I've ever talked to from any company in the last 30+ years!!! He outlined everything very clearly. After the POD arrived I realized I would need a 2nd one to load all of my belongings. That is when things fell apart... While POD #2 came the very next morning, the person I spoke with failed to request that both PODS be picked up on the same day to travel together. So this meant two different pick up and re-deliver dates, and needing to reschedule my helpers at the unload. The communication from the drivers at time of pick up and drop off is very good. I would use them again for any future move - just be sure to give yourself some wiggle room and double check all dates at delivery-load-redeliver-unload.
PODS service was super convenient. There were some issues with tracking dates on via the website, a longer than expected transport time. However, the staff I interacted with on the phone were all perfectly helpful and understood my needs. Would use again, assuming that the pricing right now is only a COVID-related surge rate. Not quite sure it's worth THAT much.
Friendly drivers willing to accommodate locations of dropping off container. Customer support was helpful but wish we would've had more time to load the container. 3 days to pack up all of your belongings and get into the POD wasn't long enough and thought 16 days of travel time from Michigan to Florida seemed excessive.
I have used PODS for all of my moves in the past five years. I have never had a problem with them until this time. I had a ton of damage to my belongings. I was very disappointed, even the POD on the outside had serious damage, I don't know what happened but it wasn't good. I still gave them a good rating as in the past they have been excellent and the guy who delivered my pods were friendly, and very quick.
Using PODS was the best decision I made for my move from California to South Carolina. Everyone I spoke with was pleasant, helpful and fun, and they did everything they could to accommodate everything I needed. Nothing was broken. The PODS were delivered on time. It was a big move, made easier with the assistance of PODS and their representatives. I would definitely recommend them to anyone. Thank you so very much!!
This is the second time we have used PODS and we have been very pleased with their service. The first time we had no need to put the POD into storage but this time we did. There was some confusion on my part with regard to when they were to move it from storage in Florida to New Jersey and I had assumed that it had been moved but that wasn't the case and because of that when I called to have it delivered to our new home I wasn't able to get it delivered when I had wanted it. Although I totally accept responsibility for the mistake, I feel that it would be helpful if they explain the process a little more clearly. My biggest concern was that because of the delay the POD was scheduled to be picked up on the 23rd, which was the day I was to be charged for another month's rental. I am happy to say that they did cancel the charge. The other issue we had was that the keys to the lock we purchased from them didn't open it! They had to send someone out to cut the lock.
