Customer service on the initial call was great, but the local PODS did not deliver what was promised. I received one delivery window online, a second delivery window by email. Then the day of delivery the local PODS called and completely changed the delivery time and was unable to pick up the POD same day as promised.

Excellent. No issues

Good and courtious driver, no problem with delivery and pick up

Lot's of work for an older couple but we were in charge and responsible for goods start to finish

I have used PODS in the past. They are very helpful and very flexible with changes that occur.

PODs needs some managerial help! Be careful.... You really have to request the POD removal BEFORE it is delivered! Bizarre I know.... Have a conversation when you order it - MUST schedule pickups 7 days before you want it picked up!

Absolutely spot on.Rented 3 16'containers,each perfectly handled.

Wonderful and effective.

on time and did what they said they would, when they said they would.

I would have given them 5 stars, but I kept getting emails saying "as I requested" my schedule was changed-but I did not request the changes they were making. They messed up my delivery schedule and offered no option or compensation for the inconvenience. We were not on a tight timeline so we were able to wait 4 days for our container, but it was annoying they did not provide clearer communication or concern for the inconvenience caused.

Our POD's transporter was courteous, professional & friendly. Trailer was clean, All phone interactions were courteous. My items are going into storage for several months so I will know how they fared when delivered. I would recommend & use them again.

On time and very accommodating.

PODS was very helpful in identifying our needs and walking us through how to accomplish what we needed to be done. The automatic reminders and status updates were helpful. The customer service reps were patient and understanding with all the changes that we had to keep making for our two PODS arrangements. The only glitch was that a second lock wasn't delivered with the second POD but we weren't charged for it either.

It couldn’t have gone better. PODS were in constant communication, and all deliveries and pick ups were on time. I would definitely use them again.

Wonderful experience using Pods! The driver came an hour early, was friendly and helpful. None of our furniture was damaged and the pod arrived and was picked up on time. Would definitely use them again!

One container seemed more sturdy than the other. But the drivers and phone support were very helpful. The online website didn't update until hours later, and was not able to make changes online.

exceeded expectations

Our driver Ian was great! He called ahead to let us know he was close and was able to get a perfect parking spot on a busy Brooklyn thoroughfare. Right in front of our service entrance. He sat by the lift gate the whole time guarding the truck while our movers loaded the truck for three hours. He gave us the keys to the lock at the end. Great service from the PODS team from the reservation agent as well. I highly recommend PODS.

Found to be too expensive, and CSR did not set up my account properly. Because of that Rhode Island departure was too stressful. Too much pressure to hurry. Things got forgotten and had to be given away.

The move of Pods is later.

Fair prices. Good service! Convenient.

2nd group of helpers did not do a good job & there was no response or offer of help from POds even though they subcontract them.Pods charges at least double what UPack charges for 17 feet trailers that are 10 feet tall.

Pod's city service was great.

Top notch customer support and help in ordering and great follow through.

PODs has been fantastic in our moving process thus far. They easily connected us to Hire A Helper and the driver worked great with their team.

Worked out well for us. Moved from Dayton Ohio to Chelsea Alabama.

So easy to use PODS and great to work on my own timeline. If you're looking for that kind of freedom and ease, I'd highly suggest calling them as soon as you know you're moving to lock in the best rate.

The delivery and pickup are flawless, just make sure you have room. The only downside is how busy they are right now, our empty PODs will be in our driveway waiting for pick up for two weeks.

I wished the driver would have dropped the POD turned the other way. The movers had a longer walk to the door. Also, we had purchased a lock but the driver did not provide it.

My entire experience with Pods was terrible except for the gentlemen who dropped off and picked up the containers

I ordered a street facing POD. They delivered it backwards. I bought it to the driver's attention and he said there was nothing he could do about it. I called the office so they could fix the issue and the same driver came out and moved the POD to face the street. There were a couple of hours from the time of delivery to the time they were able to re-install the POD in the right direction.

The customer service at Pods is excellent so far and if the last leg of journey is like the beginning I will give them a glowing review.

They make it real painless and super friendly and professional.

Got it done quick and efficient.

Glad, they recommend the big POD!

Delivered on time and placed it exactly where needed. The only problem was a lack of ventilation which subjected our belongings to excessive heat when in bright sunlight.

hasnt been picked up yet

Arrived on time and waited patiently as I had a car towed due to illegal parking.

Guys were wonderful

The third container was dropped off the day before in the afternoon, but driver came to pick up the next day at 10am. I did not expect him to get there so quickly.

I was impressed that he was able to get the pod in the best position possible.

On the day of drop off, I was given a window of 12:45-3:45pm. At 6pm I had to call the company to find out where my POD was. Since I had hired people to load it, everything hinged on getting the POD on the date I had contracted for. The POD finally showed up at 7:30pm. And, it was facing the wrong direction. Not a big deal at this house, but it would be a big deal at the new house. On their website, the 16 ft POD is what they recommended for moving a 3 bedroom house. I wasn’t moving furniture out of 2 of my bedrooms, I didn’t have living room furniture, so I thought I would be good. They got all of the furniture I did have into the POD, but there is a whole lot of stuff left behind that did not fit. I would have needed a second POD ($$$) or just used mover’s with a big truck.

so far we have had great service and contact!

Great job! On time and well done. Loved watching the process of bringing the container and then taking it away...awesome!!

This company is NOT a moving company at all nor is it professional. It is a "demolition" group at best , they destroyed thousands of dollars worth of family valuables or simply misplaced items never to be seen from again. They are family owned and operated yet were the completely apathetic to the destruction and miss placing of our items. They were so unorganized that they ran till 3:30 am until we asked them to stop so we could rest and, they were so overwhelmed they actually went down to local Home Depot and hired a couple of day workers off the lot with no moving experience. We had to file a police report to validate our losses so let that be compass if your contemplating using this service. They even stole out of our cooler from the refrigerator our Costco steaks we planned on cooking in our new home! This is the most careless, incompetent and outright dishonest bunch of people you will ever run across. They offered NO excuses for their damages and negligence other than "go file a claim with Hire a Helper" . You have been warned !

PODS has been very flexible throughout the move. PODS were on time and picked up immediately the following day. Calls from the team were polite and very helpful. I would definitely use this service again from a conveinence and ease perspective.

Don't know yet my move from NJ to NC has not completed.

PODS was great from beginning to end.