PODS® Reviews

Mariana M

Knoxville, TN
Wrote a review on 8/17/2020
PODS Review
(5 out of 5 rating)

Excellent service from PODS

Distance: 34 mi
Cost: $500
Per. Mile: $14.71
SqFt. Moved: 3,600

Bryan C

Shawnee, OK
Wrote a review on 8/17/2020
PODS Review
(5 out of 5 rating)

POD arrived on time and in excellent condition.

Distance: 1,300 mi
Cost: $3,000
Per. Mile: $2.31
SqFt. Moved: 2,000

Walter O

Santa Paula, CA
Wrote a review on 8/16/2020
PODS Review
(5 out of 5 rating)

they were informative and timely.

Distance: 125 mi
Cost: $5,100
Per. Mile: $40.80
SqFt. Moved: 1,900

Keith H

Kennesaw, GA
Wrote a review on 8/15/2020
PODS Review
(4 out of 5 rating)

Good drop off and pick up.

Distance: 875 mi
Cost: $2,200
Per. Mile: $2.51
SqFt. Moved: 1,200

Barbara D

Sun City, AZ
Wrote a review on 8/15/2020
PODS Review
(5 out of 5 rating)

3 rd time using them, fantastic!!!

Distance: 1,843 mi
Cost: $3,690
Per. Mile: $2.00
SqFt. Moved: 1,200

Holly H

Fort Worth, TX
Wrote a review on 8/14/2020
PODS Review
(1 out of 5 rating)

Not clear on all the charges. Delivery person was rude and drove off with my container because he “did not have time to put it in the correct location” . It’s easy to get a POD but if there is a hiccup along the way they are not set up to fix the problem in a timely manner. Would not recommend for across the country moves.

Distance: 2,000 mi
Cost: $3,500
Per. Mile: $1.75
SqFt. Moved: 1,100

Fran W

Kissimmee, FL
Wrote a review on 8/14/2020
PODS Review
(5 out of 5 rating)

Everyone at PODS is super friendly and professional. Very helpful in answering questions and scheduling.

Distance: 1,300 mi
Cost: $2,400
Per. Mile: $1.85
SqFt. Moved: 1,200

Scott P

Chicago, IL
Wrote a review on 8/14/2020
PODS Review
(5 out of 5 rating)

The driver had great communcation the morning of service. He made it simple to have a contactless experience. He even reminded me to not forget the keys for the lock and to take a picture of the container number. Great experience overall.

Distance: 26 mi
Cost: $1,200
Per. Mile: $46.15
SqFt. Moved: 1,000

John A

Henrico, VA
Wrote a review on 8/14/2020
PODS Review
(5 out of 5 rating)

So far, and the job is not complete, PODS has lived up to their schedule.

Distance: 100 mi
Cost: $1,000
Per. Mile: $10.00
SqFt. Moved: 2,400

Scott K

Bella Vista, AR
Wrote a review on 8/14/2020
PODS Review
(5 out of 5 rating)

The drivers where very good at asking where to put the Pods for best loading and unloading. Friendly, helpful .

Distance: 600 mi
Cost: $2,000
Per. Mile: $3.33
SqFt. Moved: 1,800

Janet M

Cibolo, TX
Wrote a review on 8/13/2020
PODS Review
(5 out of 5 rating)

Excelente costumer service, the 3 workers were very efficient and careful . Highly recommend.

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Joseph C

College Station, TX
Wrote a review on 8/13/2020
PODS Review
(1 out of 5 rating)

Nightmare on delivery got one pod 2hrs late say second pod will not be delivered for 7 days all tools needed on second pod

Distance: 1,200 mi
Cost: $7,000
Per. Mile: $5.83
SqFt. Moved: 2,000

Erena S

Guilford, CT
Wrote a review on 8/13/2020
PODS Review
(4 out of 5 rating)

Convenient, not the easiest way to move, very hands on

Distance: 3,500 mi
Cost: $4,500
Per. Mile: $1.29
SqFt. Moved: 2,000

Teddi A

Riverview, FL
Wrote a review on 8/13/2020
PODS Review
(4 out of 5 rating)

One of the PODS had a leak...

Distance: 45 mi
Cost:
Per. Mile:
SqFt. Moved: 1,562

Bernadine D

Noblesville, IN
Wrote a review on 8/13/2020
PODS Review
(5 out of 5 rating)

Efficient and on time.

Distance: 2,500 mi
Cost: $4,000
Per. Mile: $1.60
SqFt. Moved: 1,000

Barbara E

Wake Forest, NC
Wrote a review on 8/13/2020
PODS Review
(5 out of 5 rating)

I had problems with 2 of my 3 PODS. When they arrived the door was jammed. Jonathan the local PODS manager came to my home and worked diligently until he was able to get the containers open. Can’t get better customer service than that!

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Austin L

Aurora, CO
Wrote a review on 8/12/2020
PODS Review
(3 out of 5 rating)

Easy to schedule and change scheduling. Pod mover left oil on my driveway I'll have to clean up. Needed an extra POD, was easy to call and get one delivered the next day. Would give more stars but I'm upset about the oil.

Distance: 1,800 mi
Cost:
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Renee A

Fort Myers, FL
Wrote a review on 8/12/2020
PODS Review
(2 out of 5 rating)

Be careful about this company. The logic is sound and the prices are good. They send a lot of neat looking email to reassure you that everything is on tract but they did not follow through on calling me when they said they would and when I try to call them I get one of those “push one for this, push two for that” systems that didn’t include what I was calling about. They didn’t return my calls and still haven’t. I have a POD in my driveway right now and have no idea when they are coming to take it away and I have tried calling to no avail. If you can live with this type of customer service, they go for it. I rather like knowing that there are people behind all those glossy email and auto texts that they send. I think they have one tech person who makes them look good and there are really no people there. My container turned out to be too small and half my stuff is still in my garage and no one will return my call tonight. How happy do you think I am?

Distance: 25 mi
Cost: $500
Per. Mile: $20.00
SqFt. Moved: 1,700

Trevor D

Coraopolis, PA
Wrote a review on 8/12/2020
PODS Review
(4 out of 5 rating)

only complaint - they POD was facing the wrong direction and it was not confirmed that morning.

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Shelly R

Sugar Land, TX
Wrote a review on 8/12/2020
PODS Review
(5 out of 5 rating)

Amazing packing and loading. Larry and TJ are tge best

Distance: 1,000 mi
Cost:
Per. Mile:
SqFt. Moved: 500

Gina O

Pittsburgh, PA
Wrote a review on 8/12/2020
PODS Review
(2 out of 5 rating)

The website isn't the greatest, the wait for customer service is long, but the service itself is mostly as advertised. They drop off a box, you fill it, they haul it. My biggest complaint is that their "30 days" isn't really 30 days, because its subject to their availability to come get the POD.

Distance: 2,600 mi
Cost: $2,500
Per. Mile: $0.96
SqFt. Moved: 1,000

Venkat N

Barrington, IL
Wrote a review on 8/12/2020
PODS Review
(4 out of 5 rating)

They did not allow me to add insurance to my contract even before loading anything in the container. Once the order in, no changes. No work has been done and I should be able to add insurance

Distance: 2,200 mi
Cost: $4,000
Per. Mile: $1.82
SqFt. Moved: 3,000

Denisse M

Indialantic, FL
Wrote a review on 8/12/2020
PODS Review
(5 out of 5 rating)

Made the move stressless. Promp delivery and pick-up. And great communication.

Distance: 2,500 mi
Cost: $3,000
Per. Mile: $1.20
SqFt. Moved: 1,000

Michelle M

Camas, WA
Wrote a review on 8/11/2020
PODS Review
(5 out of 5 rating)

Very responsive and kept me informed every step of the way. Excellent job!

Distance: 1,300 mi
Cost: $3,300
Per. Mile: $2.54
SqFt. Moved: 1,589

Claire M

Evanston, IL
Wrote a review on 8/11/2020
PODS Review
(4 out of 5 rating)

Overall the POD container itself was excellent. I had some trouble with their website updating our order and getting customer service to fix it. They were always kind, but I had to call 4-6 times to be sure our information was correct because it was not updating on their website. I also had a very hard time proving that we did not need to pay for City Service in Chicago because there was space at the loading doc. In the end, the POD was delivered and our belongings were protected and without much damage (mild scratches to a few items were mostly due to the loading moving company not using the ratchet straps we provided correctly).

Distance: 530 mi
Cost: $2,100
Per. Mile: $3.96
SqFt. Moved: 1,200

Laurie H

Van Nuys, CA
Wrote a review on 8/11/2020
PODS Review
(4 out of 5 rating)

PODS charged me for locks however they did not leave them when POD was delivered. I had to call and they wanted to give me credit, however, I could not leave the area to go purchase and leave the POD unlocked. Duh. I requested that they have them delivered before day ended and they managed to have them delivered. Pick up of the POD driver was an hour late and I received no notification that they were going to be late.

Distance: 150 mi
Cost: $750
Per. Mile: $5.00
SqFt. Moved: 1,400

Linda R

Crossville, TN
Wrote a review on 8/11/2020
PODS Review
(5 out of 5 rating)

Needed another pod. One 16ft pod for a 3 bedroom house was not enough. Needed another 12 ft pod.

Distance: 1,800 mi
Cost: $3,100
Per. Mile: $1.72
SqFt. Moved: 1,600

Nanette C

Lakeland, FL
Wrote a review on 8/10/2020
PODS Review
(5 out of 5 rating)

Great job! Hard working. On time. Called ahead. Consistent working. Good team.

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Laura J

Chicago, IL
Wrote a review on 8/10/2020
PODS Review
(5 out of 5 rating)

I loved using Pods for my move - the scheduling flexibility and having my pod stored until I was ready for a move-in date took a lot of the pressure off of the move.

Distance: 2,100 mi
Cost: $3,000
Per. Mile: $1.43
SqFt. Moved: 900

Mary W

Saint Paul, MN
Wrote a review on 8/10/2020
PODS Review
(4 out of 5 rating)

This was my first time using PODS, and there were parts of the process and billing that were not very clear at first. Once I figured out the system it was better. Generally, I had good customer service both on the phone and chat. Recently, the wait time has been very long, and that's frustrating when the move is imminent or in progress. All in all, the move went well and they were right on schedule for drop offs and pick ups. One of the PODS was in new and very good condition. The other seemed older, and it was difficult to work the lock mechanism. I chose PODS because I'm doing a two-part move, and one of the PODS is in storage for a year. We hired movers to both load and unload, but it was nice to have time after they left to take care of last minute items.

Distance: 1,100 mi
Cost: $4,500
Per. Mile: $4.09
SqFt. Moved: 1,350

Kristin B

Rhome, TX
Wrote a review on 8/10/2020
PODS Review
(5 out of 5 rating)

Pod unit could have been cleaner and in better condition but other than that, every staff member was cheerful and went above & beyond. Very fair pricing, too.

Distance: 350 mi
Cost:
Per. Mile:
SqFt. Moved: 2,300

Kristin B

Wichita, KS
Wrote a review on 8/10/2020
PODS Review
(5 out of 5 rating)

Pods staffers are fantastic!

Distance: 350 mi
Cost:
Per. Mile:
SqFt. Moved: 2,300

Debra B

Modesto, CA
Wrote a review on 8/9/2020
PODS Review
(4 out of 5 rating)

I liked being able to get price estimates and make arrangements on their website. Very convenient to have the POD dropped off and have the option of keeping it at our home or stored (for a major remodel). Driver showed up hours early to drop off; exactly on time for pick up. Drivers very nice and helpful. However, their customer support is understaffed. I needed to reschedule to a day earlier since they don't tell you the delivery time until the night before and I needed to ensure it would be onsite when our packer/movers arrived. No way to make changes in schedule on the website. I called twice and was on hold for more than 20 minutes and had to give up. One time wait time was 2 hours; just hung up. I tried the chat support and even saved the transaction but realized a few days later that the change did not go through. Finally got through to customer service by phone and the guy was super helpful and friendly and got things straightened out. Also, I reserved storage for their facility in our city. We went by the location and could only find one "employees only" door with PODs name on it. When driver came to pick up POD, we found out it was being stored in another town 30 minutes away. So website is out of date on theri storage locations. Theoretically, we can make arrangements to visit our POD if we need to retrieve anything but it is so hard to contact them that I dread it if I actually need to do this.

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Natalie N

Long Beach, CA
Wrote a review on 8/8/2020
PODS Review
(5 out of 5 rating)

great service, thank you.

Distance: 2,500 mi
Cost: $3,000
Per. Mile: $1.20
SqFt. Moved: 1,000

Alistair W

Allen, TX
Wrote a review on 8/8/2020
PODS Review
(5 out of 5 rating)

Friendly knowledgable drivers, places PODS exactly where we wanted, took great care to protect the grass adjacent to driveway.

Distance:
Cost:
Per. Mile:
SqFt. Moved: 2,400

Dana S

Austin, TX
Wrote a review on 8/8/2020
PODS Review
(2 out of 5 rating)

Customer service waits on the phone were sometimes close to an hour. They did not pick the pod up on the day they said they would. They also waited so long to pick my pod up from the location I was leaving that I got a call from the manager. The random 3-hour window in which they tell you when your pod is going to arrive is ridiculous, and it caused me problems. Their redeeming value is they're cheap. I wouldn't use them again.

Distance: 1,500 mi
Cost: $2,500
Per. Mile: $1.67
SqFt. Moved: 150

Dana S

Bakersfield, CA
Wrote a review on 8/8/2020
PODS Review
(2 out of 5 rating)

I was driving cross-country and was not available when the driver dropped off the pod. It was so far from my apartment, we had to rent a uhaul truck to move things from the pod into my apartment. That 3-hour delivery window that they randomly assign you the day before over which you have no say is ridiculous. I almost got into trouble with how long they left it at the place I was leaving, and they didn't pick the pod up on time. Also, the movers who loaded my 10x16 pod did a horrible job packing, so it took about 30 minutes to get things that had slid into the door back so we could even open the pod. It was awful. Furniture was broken. And these problems cost me about $500 extra, not counting things that were broken in transportation.

Distance: 1,500 mi
Cost: $2,500
Per. Mile: $1.67
SqFt. Moved: 150

Marian B

Cambridge, MA
Wrote a review on 8/8/2020
PODS Review
(5 out of 5 rating)

Pods does a first class job of communicating and tracking all phases of the move. Their drivers are professional and do a good job of updating timing for delivery and pickup. I am very appreciative of the on-line portal for checking in on status of the delivery and availability of the phone comm's as well. Not the cheapest service but I'd recommend and use them again simply based on the above and beyond service provided by every touch point along the way.

Distance: 2,000 mi
Cost: $4,000
Per. Mile: $2.00
SqFt. Moved: 1,500

Aaron K

Exton, PA
Wrote a review on 8/8/2020
PODS Review
(4 out of 5 rating)

The Pod took longer to arrive than I'd hoped and there were a couple of delays and reschedulings, but all of our things showed up intact. We also happened to move during a hurricane and there was some flooding at the Pods storage center but they took the situation very seriously and were professional throughout.

Distance: 2,600 mi
Cost: $2,600
Per. Mile: $1.00
SqFt. Moved: 730

Jessica P

Boulder, CO
Wrote a review on 8/7/2020
PODS Review
(5 out of 5 rating)

on time, great communication, good quality unit

Distance: 2,000 mi
Cost: $2,000
Per. Mile: $1.00
SqFt. Moved: 1,000

Sarah M

Portland, OR
Wrote a review on 8/7/2020
PODS Review
(1 out of 5 rating)

Worst company I've ever worked with.

Distance: 1,000 mi
Cost: $1,000
Per. Mile: $1.00
SqFt. Moved: 700

Dick B

Alpharetta, GA
Wrote a review on 8/7/2020
PODS Review
(5 out of 5 rating)

Excellent. Everything was on time and efficient. Terrific communication.

Distance: 18 mi
Cost:
Per. Mile:
SqFt. Moved: 1,400

Lindsay S

Brooklyn, NY
Wrote a review on 8/7/2020
PODS Review
(5 out of 5 rating)

Great customer service. The driver was professional, kind and communicative.

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Carrie K

Cary, NC
Wrote a review on 8/6/2020
PODS Review
(4 out of 5 rating)

They were late and we weren't able to find out exactly when they would be there. They were an hour past their 3 hour window without notification.

Distance:
Cost:
Per. Mile:
SqFt. Moved: 4,000

Diana I

Howe, TX
Wrote a review on 8/6/2020
PODS Review
(2 out of 5 rating)

Furniture all banged up

Distance: 550 mi
Cost: $3,000
Per. Mile: $5.45
SqFt. Moved: 2,500

Susan F

Franklin, TN
Wrote a review on 8/6/2020
PODS Review
(4 out of 5 rating)

All Pods employees on site are very friendly and helpful. Online assistance is very nice but wait time each call was 20-45 minutes. We could never talk to the local manager about our situation and it was very frustrating. Mitchell showed up and was able to rip the door off...

Distance: 700 mi
Cost:
Per. Mile:
SqFt. Moved: 4,000

Peter R

Discovery Bay, CA
Wrote a review on 8/6/2020
PODS Review
(4 out of 5 rating)

AOK some minor communication issue "TO LONG WINDED MESSAGE CENTER "

Distance: 900 mi
Cost: $1,875
Per. Mile: $2.08
SqFt. Moved: 3,000

Dennis H

Lawrenceville, GA
Wrote a review on 8/6/2020
PODS Review
(4 out of 5 rating)

They were prompt and courteous.

Distance: 800 mi
Cost:
Per. Mile:
SqFt. Moved: 2,000
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