PODS® Reviews
POD showed up 2 days late due to a snow storm - understandable. BUT no one ever contacted me in any way to let me know when the container would be delivered. Caused us to push our closing date. Customer service was atrocious. You can only speak with central customer service people who have contact with the local affiliates who actually deliver the PODS, so it's constant middle-man nonsense.
PODS was definitely the answer to my moving needs because I needed long term storage. I was very pleased with the level of customer service provided by PODS. Every one I spoke to was courteous and helpful and the PODS were delivered and picked up on time. Additionally, there was no damage to my household goods despite long distance moving and 7 months storage.
My initial experience with PODS was good until I had to add a leg to my move for delivery. With one exception, the customer service representatives were less than helpful and provided conflicting quotes requiring several calls to validate the final amount. Had I not needed the means to store my items I would not have used this service. I do not anticipate using them again if I have any other option.
I have used PODs before and will definitely use them again! Their online tools are efficient and easy to navigate. Representatives are professional, friendly, good communicators and helpful. Since our address changed, we still had our old zip code in our record and there was a problem charging to my credit card before delivery of our full PODs to our new home. The delivery was cancelled at the last minute which would have thrown off a series of bookings for days to come afterwards. A very capable and competent representative saved the day and got our delivery re-instated within an hour of it being cancelled. She was an outstanding representative of the company and lived up to the high rating of 5 stars!
Both drivers I interacted with were knowledgeable and very nice. Mark presented options when a 2nd container wouldn't fit in the driveway and during a separate delivery (I didn't catch the gentleman's name), he was able to work with us to position the POD perfectly to allow for much needed driveway space. Very smooth process.
From the pickup of the Pod to the delivery of the Pod 8 months later, Pod container service was excellent. They always arrived within the allotted time frame and always called beforehand. Even when I had to reschedule the delivery date, they were very courteous. I would use their services again and I highly recommend.
'water resistant' left some of my stuff water damaged. redelivery scheduling didn't match promises at the drop off end of the trip. left camping in an empty apt. for a week. charged for extra month of storage because they didn't/couldn't/wouldn't honored promised scheduling requirements at beginning of move. Had to fight to get storage fee reversed; then to get storage insurance (!) fee reversed.