Customer service waits on the phone were sometimes close to an hour. They did not pick the pod up on the day they said they would. They also waited so long to pick my pod up from the location I was leaving that I got a call from the manager. The random 3-hour window in which they tell you when your pod is going to arrive is ridiculous, and it caused me problems. Their redeeming value is they're cheap. I wouldn't use them again.

I was driving cross-country and was not available when the driver dropped off the pod. It was so far from my apartment, we had to rent a uhaul truck to move things from the pod into my apartment. That 3-hour delivery window that they randomly assign you the day before over which you have no say is ridiculous. I almost got into trouble with how long they left it at the place I was leaving, and they didn't pick the pod up on time. Also, the movers who loaded my 10x16 pod did a horrible job packing, so it took about 30 minutes to get things that had slid into the door back so we could even open the pod. It was awful. Furniture was broken. And these problems cost me about $500 extra, not counting things that were broken in transportation.

Pods does a first class job of communicating and tracking all phases of the move. Their drivers are professional and do a good job of updating timing for delivery and pickup. I am very appreciative of the on-line portal for checking in on status of the delivery and availability of the phone comm's as well. Not the cheapest service but I'd recommend and use them again simply based on the above and beyond service provided by every touch point along the way.

The Pod took longer to arrive than I'd hoped and there were a couple of delays and reschedulings, but all of our things showed up intact. We also happened to move during a hurricane and there was some flooding at the Pods storage center but they took the situation very seriously and were professional throughout.

on time, great communication, good quality unit

Worst company I've ever worked with.

Excellent. Everything was on time and efficient. Terrific communication.

Great customer service. The driver was professional, kind and communicative.

They were late and we weren't able to find out exactly when they would be there. They were an hour past their 3 hour window without notification.

Furniture all banged up

All Pods employees on site are very friendly and helpful. Online assistance is very nice but wait time each call was 20-45 minutes. We could never talk to the local manager about our situation and it was very frustrating. Mitchell showed up and was able to rip the door off...

AOK some minor communication issue "TO LONG WINDED MESSAGE CENTER "

They were prompt and courteous.

Very good communication from Precise and the workers were first class.

Great service, delivered and picked up on time, container was very clean!

Responsive to phone calls. Delivery and P/U times scheduled are accurate

the POD drop-off and redelivery was on-time and efficient.

Great job! Thanks again.

Unsure of when the container was being removed from my house, did not receive any confirmation notice

On time and clean. This review was written before they picked up the PODS to ship. Moving only household goods and clothing. No furniture.

Box was delivered on time and was clean and ready to use.

This experience has helped me to consider using PODs again. Very easy and the POD allows me to go at my own pace. Overall great moving experience.

I love pods...saves all the time spent pulling things out to load into storage and then unload again when you find a place! The people are great to work with too! Victor helped me figure out how to tie off my stuff so that during transportation things would not shift .

Great company to deal with. Very good communication with scheduling and delivery and all the way through the entire process.

Seamless transaction from website to POD delivery. Highly recommend.

Always easy to work with and love their schedule

I like them very much.

The trip has not started. I only reviewed Them Movers who packed the 7' container

The city load I had to pay extra for in San Francisco was rough -- and they couldn't even lower the container to the ground for the loaders I hired. I wasn't aware of this when I placed the order. I needed to access my container once when it was stored in AZ, and I called a day ahead, and it wasn't there when I arrived, even though I went in the window I had confirmed the day before. I had to wait over an hour for someone to bring my POD out. Lastly, I had to wait 2+ weeks for the dropoff after I called, even though they said you only need to call 7 days in advance. I called 10 days in advance, but they told me I couldn't have it dropped off for over 2 weeks.

Very good about keeping you in the loop from the time you book until they pick up the empty pod.

Really appreciate the hard work they were careful in packing the pod tight and secure. Very careful not to damage anything. An amazing job. Were friendly, quick, and efficient taking extra step to make sure the stuff stayed safe.

POD was delivered on time and in good condition. We will be using POD for our second container! Very pleased. Thank you!

Pods is great! reasonably priced, convenient. I highly recommend!

PODS did a good job. All my things arrived on time. Communication could have been a little better but overall I don’t have any complaints.

Delivered and picked up the PODs when I needed them to. Very happy so far.

Never had any issues withPODS.

The driver who drop off was excellent. The driver thst was picking up call me 4 times saying couldnt find?

PODs made the process very easy. Their operator was personable and helpful when we called to make our reservation. Both drivers (drop off and pick up) were on-time and were able to fit my container into a tight spot on the street. Overall a great experience!

They ubundle EVERYTHING, so you end up buying services a la carte.

While we liked the concept a lot, no one we spoke with at PODS (after the initial sale, of course) was very helpful about where our things were, how long it would take or when we could expect them. Perhaps if you push them on this info up front, you'd have a better outcome.

My two PODS were not delivered on the same day. Was not told that they can not bring me an empty pod and pick up the loaded one with the same truck. Not good dispatching.

On time and excellent communication with us.

Everyone I spoke with was fantastic and my things all arrived without any damage. However, the original delivery date they gave me for my destination changed without notice. "That date is no longer available." I had to wait an additional week to get my container. They also weren't able to pick it up in a timely manner after the delivery, so it sat in the way of traffic for 4 days.

The customer service people on the phone were very informative about what the exact process would be for delivery and transfer of the POD. The guy that delivered the POD was very friendly and courteous about the placement of the POD for safety and ease of use. The POD was clean and undamaged. Would definitely use this mode of moving again.

Still not finished with our move.

They dropped off timely. they have been easy to work with re. scheduling move and pick up

Delivery and drop-off people were great - admin was not so good. They lost my drop off date and I had to wait almost a week for the next drop off.

Great, very easy on both ends of our long distance move!