gret concept and system

so far they have done well, still packing our pod

Used 3 PODS total, packed 1 pod with MovingZoom

This was the second time I used them, containers are always clean, and delivered promptly. Great communication with company.

I dealt with some miserable customer service - which I was not anticipating. My POD delivery window was scheduled for 7:30-10:30 AM. I had paid extra for same day pickup and was promised that I would have the POD for at least 4 hours - which made me a bit concerned when I received an email stating my POD would be picked up between 1:45 and 4:45. I figured that was okay but called to ensure they could come on the later end. When I called, they informed me my pickup window was actually 10:45-1:45 (beginning only 15 minutes after my drop-off window ended, might I remind you). It took us 45 minutes of phone call and contacting multiple regional mangers in order to get the situation worked out. It should have been a simple fix and I should have been given what I was promised in my original agreement and via email without hesitation - that however was not the case. For that reason, I am not the biggest pods promoter at the moment.

Great! We used PODS befote ftom PA to FL. This time we moved local. Sent two PODs to storage until we closed on our home (perfect for a same day, sell & buy, closing). Got 1 POD at new home and sending other to our child’s home with items they are keeping. It will be deliverer on the day they choose! So convenient! No truck needed! Affordable too!

Very disappointed. Would not use them again. When they don’t drop off your Container and your movers are waiting you get penalized $195. I never received a penny back.

The POD was sturdy and came with clear packing directions and property was safe if done correctly. This is a large company who has ample options and locations but is hard pressed to adapt or respond to issues at the local level which is where the work gets done. Pod was delivered to incorrect location and do to the complexity couldn't get moved for 3 days after their mistake. If you have to deal with your city/street/curb regulations it may be difficult to use this service.

I was pleased with the PODs storage and transport. They were on time with pickup and delivery, and my property was in good condition upon arrival. Only negative was they drive on the grass and left tire ruts in my yard. Hopefully, they will repair that for me.

Delivered on time. Clean container. Removed per schedule. Very pleased.

The initial quote & estimate / customer service experience was a challenge, but once that was settled, the rest was great. I'm so glad I did it - they showed up in the windows they said they would, everything went smoothly, and super glad I chose PODS. If you don't know where you're moving yet on the other end, it's a great option. (If I did know, I might have used a mover, to not add that cost on both ends and have to find movers in both locations).

Wow, Choosing a POD was great!. I am storing my furniture long term. The cost of the container was $0. They deliver and pick up for the free. The monthly rental is approx. $250 per month. I was happy to use the POD because it allowed me to have my furniture handled once. I would highly recommend this way of storing your furniture rather than having a moving truck and moving helpers packing and umpacking your belongings. Less chance of something getting damaged.

The guy told me I needed a 17 and a 7 but that was not enough

No issues with the entire process. Highly recommed.

This is my second move with POD on cross country moves. They are very good at what they do and I would recommend then for any move.

Move not yet completed so this survey is required too soon.

Items that were packed into the POD in Venice Fl were tight packed and they did a great job.

The PODS team was excellent. Very experienced and careful.

The PODs option was the best selection for our move as we had to store our household goods for a few months.

I was happy with everything, but the lack of good advice on packing blankets and tie downs. I felt that the representative could have been more helpful since I was inexperienced at this process.

i was advised when they would deliver and pick up the PODS, with an hour before reminder. They were very easy to deal with and accommodating.

They arrived on time. Drop off and pick up went smoothly.

On time and courteous, interesting to watch Jeff unload the pod.

only way to go. Used them several times over the years and in multiple states without any issues.

Extremely professional service.

Great. On time. Very professional. When I had an issue, the main office took care of it. They helped make my move very smooth. It was so great having it delivered to me.

Failed to deliver furniture blankets and was unwilling to bring them out in a timely manner. We ended up having to travel to their distribution center to pick them up. The Pods worked well and the delivery and pick up went as planned

Very good scheduling and customer service

Everything went as planned.

I would never recommend PODS to anyone.

Great service, good communication. The driver was experienced and cared about his job and contributed to the move going well.

2 men. On time. Personable and friendly. Worked quickly and efficiently. Will definitely use services again.

arrived and picked up on time, and messaged prior to pickup to let me know

First time using Pods..both drivers were polite and arrived earlier than expected. :)

Such an easy process. Costs a little more than driving yourself, but worth it!

Very good customer service.

Cost-effective and reliable

PODS. When provided information on how many room, size of home said only needed 1-16 ft. I ordered 2 after talking to friend who had used pods before. When I placed the order the agent ended up doing the order 3 times before getting it correct, on the phone for over an hour. When pods delivered one pod still had multiple boxes that were left and they did not have the blankets that was on the order. When contacting pods about the boxes and no blankets. Spent another 45 minutes with agent who was trying to get a area manager. Was told they would have the pod with the empty boxes removed and another pod brought out. I was unable to convince the agent that that would be difficult to do because there was another pod in front of it, to just send someone out to pick up all the boxes and bring the blankets. Was told an urgent email sent out and I would be contacted in the morning. I had to call next morning and was told that no one had received an urgent email. Area supervisor contacted me and I explained again why it would be difficult to replace the pod with the empty boxes. So the only constellation was that he listened and was didnt have to switch out the pod and brought me some extra blankets.

The POD was larger than expected!

We have moved six times in seven years and this was by far the best way to do it. Love PODS!

Great to work with. Very helpful.

This review would be 'poor' however the loaders on the front end did an excellent job. When our delivery POD driver at our destination arrives at the warehouse he was told our POD was not there. We had online confirmation it was. After losing our reservation with our helpers to unload the POD was finally delivered and we were told the warehouse manager never answered his phone to help our driver locate the POD. As a result we had a horrible experience with Hire A Helper and TMD Moving which resulted in 24 hours of lost time, which we could not afford to lose. Get it together and communicate with your drivers!

Using Pods was the smartest thing to do. Not moving in and out of storage units.

The entire PODs process was great, would definitely recommend them & use them again.

PODS worked good for us everything that went in came out as it went in must of had careful handling.

Arrive on time kept me informed of delivery

Load shifted during the transport to our new home

Very professional company!!!