PODS® Reviews
Definitely glad we used PODS for our move. Communication was great, everything arrived on time as expected, customer service was excellent & our belongings arrived in very good condition. We packed it ourselves & it was a very tight, heavy load so were hoping we had a careful driver as we are not professional movers/packers. Well worth the dollars to know our belongings were safe in transit & for us to not have to drive the 1600 miles with a load like that. Thank you PODS!
Pods where very nice and accommodating while setting up my account. In my situation we used them for storage for a period of time. We packed about 75% of the pod and had it stored where I currently lived. Once they had my property customer service did not matter. I had no problem with them taking money from my account for the monthly payment on the scheduled date. However after the final pack I had two weeks to go before the move. I expected them to take the final payment from my account $2,200.00 the day before they scheduled pick up day to move the pod to my final destination. With no notice E-mail or text they took it and caused me a lot of issues. Had they notified me the day before I could have accommodated, they did not care when I spoke with them, why should they? They had my stuff of course. The last nail in the coffin, in the state I was moving from scheduling was not an issue. I could get the pod picked up or dropped of within two days of my call. When I scheduled my drop off I was asked do I want to schedule the pick up at the same time I scheduled the drop off. I said no because of my two day experience in my home state. Well my destination state a very different story a guess a much busier schedule. I was told it would be ten days before they could pick it up after unloading. Well the HOA would have fined me through the roof. I had to sleep on an air mattress for an extra ten day and could do no unpacking and preparation before going back home to pick up my family for the final move. I wanted to have the house some what set up before I brought them to our new home. I just think the Pods team should have pointed out because of the heavy work loads in the area it could take up to ten days if I did not schedule it while scheduling the drop off. I will tell everyone I can DON'T USE pods!!!
I do not think Pods gives accurate information on what the largest pod can hold. I was disappointed that it could not hold as much as they advertised. I will have to unfortunately get a second one for the rest of my stuff which is primarily boxes BEWARE! Aside from that they arrived when stated. and kept me informed of the time frame and expected date of pod delivery.
We had 3 workers for the price of 2 ! The contract was for 2 helpers to load our 8' x 8' x 12' PODS container for 2 hours but we were blessed with 3 hard working gents who were worked relentlessly to attempt to fit our 5 lbs. of stuff in the clearly undersized 3 lb. PODS container. They were enthusiastic, intelligent, courteous, and friendly. If we were ever to do this again, would definitely hire them!
PODS is a very efficient and customer-oriented business that I have now used several times for cross country moves and will again. The drivers are the best . . . they are typically very courteous, friendly, mannerly, professional and well-trained in the use of their equipment and dealing with customers. I highly recommend PODS over all other similar pack-it-yourself type companies. I do wish that PODS would supply the full wood frame containers as standard equipment, with locking nut bolt eye hooks (versus screw-in wood type) and install floor tie-down mounts.
Reserving the container was easy enough, but there was a big mix up on where the container would be. I had to load the container at the PODS depot, because it could not be delivered to my apartment. However, they originally told me that I'd be loading the container at one address, but when I got there, there was no container. After calling the company (from the truck loaded up with my stuff), I learned that this location did not do loads, and that the reservation was in error. I had to drive to another location an hour away (fortunately my moving crew was able to stay for another hour to help me). Since I was being charged by the mile (and hour), this was quite costly (not to mention stressful)
Would use PODS again for a move. Very professional, and they even recommended places to call to help us pack and unpack our POD. We did not have much large furniture...only our bedroom set and office equipment, bookcase, corner hutch, and end tables, but we had lots of miscellaneous items. The delivery, pick up, delivery to our new home was flawless, and PODS kept in touch with us the entire time.
I had asked that the POD be placed at a Public Storage facility so we could load material into it and then move it to our home. At 4 p.m. on the day before they had contracted to arrive they yold me "They would not deliver to a competitor's site" (PODS internal policy). That meant I had to find a truck and crew to move the stored items back to my house. Cost at that late date was $400. No reimbursement from PODS and no manager to talk to. Customer service was useless. I will say the delivery truck drivers were excellent
The Pod Company was on time in delivering the pod. They will be storing it for us for a few months while we find a place to live. The Customer Service was A+ for us. We choose them as they were our least expensive option for the type of move were are doing. We indeed recommend them for local moving.
First time customer, and it was a very good experience. Totally fit the bill for our needs. I've moved a ton of times over the years (military) and know how to pack...didn't need the imposition and cost of someone else doing it for us. They delivered the POD right on time for packing, delivered it to the destination address as scheduled, and are on target to pick it up on the scheduled date. Telephonic updates as to the delivery and pick-up windows have been accurate. Very pleased.