PODS® Reviews
All in all an average experience, at only a slightly above average price. The POD came to my home in Mississippi. It was fun watching the driver maneuver, 1st the truck (in a residential street with several inconveniently placed cars) then the container in it's rig lower it, in the exact place I required it. The same driver returned to pick it up, with the same hazards as the drop off, doing as good a job. I remained in the house for several weeks, before calling to have them ship it to my new city. I had to pick up a few things to make the few days between my renting a temp. apartment and their delivery possible. The POD was set out and available at the warehouse. I with a little welcome help got my items, relocked it and went home., The delivery was considerably easier. The voice mail hell in between was your typical maze of press this #, then this #, then the wrong #, then go back, before you finally got to a human being and things got a little easier, most of the time. Every now and then there was (usually a guy) having a bad day at the same time you were stressed having gone through voice mail hell. For the most part the person on the other side was great. Again, all in all an average experience, at only a slightly above average price. My other problem with PODS is with their recommended company, helping hands. The company I used in Phoenix did a good job, but the one I used in Mississippi wasn't near as good .They did an OK job, but didn't have all the tools or equipment they needed, rushed to finish and put some items that were to be unloaded 1st in the back and others that were to be unloaded later up front.
PODS is a convenient and not-too-expensive way to move across the country if you don't mind being without your stuff for a couple of weeks. We liked that we could take as long as we wanted to load and unload the container. Their call center is well-run and I never had any problems scheduling the various parts of the move. The container delivery guy at our new address did an amazing job navigating a narrow one-way street to put our container right in front of our apartment. I would definitely use PODS again.
Dispatch and the drivers don't seem to communicate. We were told we'd get a call 1/2 hour before the driver arrived. Each time, drop off and pick up, we're called as the driver is 5 minutes away, approaching the destination, or at the location waiting for access. Nothing like a last minute scramble to rush out to meet someone. I even called the customer service department to emphasize that I wanted to be called with advance notice of arrival. So much for that. I'll be exploring alternatives next time.
Being able to pack up my home at my own pace definitely made my move less stressful! Container arrived on time in good condition; it was easy to load and organized. Container was picked up and shipped on time, and arrived at my new home as specified. There was minimal shifting of my belongings during loading, unloading, and transit and everything arrived in one piece.
I would have given PODS an excellent, however when scheduling the final POD for delivery and pick up, I was connected to a call center and supposedly scheduled for Dec.4. When I did not receive an email concerning the scheduled delivery. I called PODS immediately and I was informed that there was nothing scheduled. The person at the call center did not schedule anything. I had to schedule for the next day Dec. 5. I only wish I had gotten her name. I would recommend PODS. The only problem is explained above. Just follow up.
