PODS® Reviews
Everything very good and convent. Only problem we had was on delivery of full container. Because of slight incline of driveway, heavy container, degree of turn in drive for final placement and inexperienced driver who lost control of POD hydronic delivery system, we ended up with damage to garage front and roof. Driver reported it on site but no one from POD has contacted us. It’s been 5 days and still no call from PODS. I had to contact them. I still have no detail on what the process will be to get the damage cost settled.
PODS arrived right at the times confirmed the evening before. (If you think you will need to put one in the street I'd recommend contacting your City beforehand. We did put one in the street and I had to go to downtown Long Beach for a permit--but it still worked better than putting two PODS in the driveway.) Drivers confirmed as the got near and also confirmed when they picked up and moved PODS to storage. Very happy so far with our move and decision to use PODS .
My POD was delivered on time, I could keep it for as long as needed, it was picked up and transported efficiently even though I had to change dates a couple of times. PODS is a very easy company for moving halfway across the country like I did. They give estimates upfront so you know the cost of your move, plus they recommended helpers to assist with your moving needs.
The concept is a great idea, they can deal with storage regular movers don't like to deal with storage. You have to schedule things too far in advance they want you to commit to dates you don't know you can meet yet because of things outside of your control. They did as they promised. The one problem is dealing with their schedule. On the loading of my old house it took 3 phone calls to get them to meet my schedule requirements so I could be out of my house on time. They told me that the Bollingbrook site wouldn't answer the phone on the first two attempts to get them to adjust dates. On delivery to the new house they didn't express any concern about adjusting the schedule, consequently we were in the new house for 5 days with none of our stuff. The call center people told me they emailed the storage site and didn't get a response. No response means they can't adjust the schedule. They would not call anyone or escalate the problem to their management and you can't speak to a manager.
PODS was an excellent experience. I had to store my belongings for 5 months and then it was transported to another state. From beginning to end, it was a seamless process and every time I had to speak to a rep, all issues were handled with courtesy and to my satisfaction. It's a great organization and definitely changing the face of moving in our country. I used their recommended helpers for loading and unloading and both were excellent. I have recommended PODS to everyone I know!
Three PODs, two different sizes, multiple delivery and pick up dates for an out of state move and not a single glitch! The reminders by email and phone were helpful and the ability to log in to review my account and costs was great. This is my third move using PODs. From the reservation desk to the PODzilla operators the overall experience was amazing.
I was suppose to be booked for delivery and pickup container on the same day, That is a requirement with the complex I moved to. I agreed to pay the additional fee to have this service. However, my order was deleted because the facility didn't have permission to do this. So here I am with no furniture and no appointments available. Finally my furniture was delivered but the POD is still sitting here, HOA is giving me grief and there is nothing I can do about it.
They did a good job on my first order of 2 containers. I had to order one more and they said it would be delivered in the AM, but when I called the next day it was late in the evening. I had to quickly make other plans and moved and cleaned the home we sold until after midnight. Was not happy with the second order.
The 16 foot Pod was perfect for the number of rooms we were moving...4... The customer service coordinators were absolutely AWESOME!..The delivery driver was very helpful in placing the Pod for easiest access for the packers. We had the Pod delivered at the old address...stored for 2 weeks in their warehouse and then Re delivered to our new address..All without any incidents. I will definitely be using them again if we ever move! I am recommending them to anyone who has an upcoming move as it is easy as 1-2-3????????????