Budget® Reviews
All went pretty well. The pickup and payment were easy and the staff friendly. The trucks do not have great power for the 26' size and were very slow on any hill and used a lot of gas. The only issue was that on return, we were told the gas was not full enough even though we had just filled it two blocks away. He stated that the nozzle has to be almost out of the tank in order to have it show full. That would have been useful to know prior to returning. Minor issue, but at the end of a long move, we really didn't want to make another gas trip. However, I would use them again.
Although relatively cheaper than other companies, I would not recommend working with budget truck rentals. They transferred my reservation to a farther location on the day of my move. The second location did not have the extra materials I reserved (packing pads, dolly, etc). When I tried to call the office to make sure the charges for those materials were removed, no one answered. It took exactly 30 calls for someone to answer the phone. Budget corporate was no help in that process.
Was confused when returning the truck. Had a preplanned return time scheduled with Budget, but when I got there, they were closed. I couldn't find a dropbox for a key. I had even asked if they'd be there at that time on Sunday and they confirmed when I picked it up. Fortunately, it all worked out, but confusing and frustrating regardless.
Was confused when returning the truck. Had a preplanned return time scheduled with Budget, but when I got there, they were closed. I couldn't find a dropbox for a key. I had even asked if they'd be there at that time on Sunday and they confirmed when I picked it up. Fortunately, it all worked out, but confusing and frustrating regardless.
We reserved a truck for pick up at one location only to be notified that it was at another location, which was several miles the opposite direction. We dropped back off on the assigned return date/time, but the next day, we received two emails that our truck rental was "overdue". The locations in the area need to have better communication between each other.
We reserved our truck a couple of months in advance, and when we went to pick it up the morning of our move, it wasn't there. The previous user dropped it off at the wrong location. While this did delay us a couple of hours, the person we spoke to at the company quickly found us another truck at another close location. We ended up moving with a brand new truck that was in excellent condition. The flat-rate rental price was a great option that allowed for flexibility in our schedule and beat all competitors' prices. Returning the truck was a quick process as well. Even though there was an issue at the beginning of our move (which was at no fault of the company), they did everything they could to resolve the issue quickly and the rest of our move was smooth. I would use them again.
As far as Budget, the employee I rented the truck from was great. I did have to purchase full ins. coverage since my insurer did say that it wasn't covered. Truck was fine and the choice of size was perfect. No problems driving the 16 ft. truck that is not something that I have ever done before. The noise sounded like all of the food trays in an airplane were not fastened down...but what do you expect with a truck I suppose!?!
16' truck did the job as expected. Pickup location in Ballard (Seattle) left a lot to be desired. On the morning of truck pickup, we waited over 1.5 hours to get the truck. There was only one guy running the counter and had a line of 5 people waiting. Disorganized, inefficient, and understaffed. Overall, the Budget truck was great and felt like it was well-maintained.
The truck ran perfectly with no problems. It was a 16' and filled to the brim. It was clean. Personnel for pickup and drop off were very personable. I would definitely use Budget again...............although I hope this will be my last move...ever.. These people were very professional which is not the experience I had with another truck rental company a while back. Kudo's to Budget and Zooming Moving, LLC