rental process went smooth

Truck was shaking a lot.

The truck was in poor condition on the outside and dirty everywhere, but ran great for the 1600 mile trip. We were not notified that they could not provide the moving blankets until the day of the move it was a big inconvenience.

Very easy process to procure a truck. Suited my needs well, much more affordable than other options.

Service was great with no issues.

Great experience. Friendly, courteous.

We went from Dallas to ABQ with no problem. The truck was not the most comfortable but I don't think any of them are. Our move was successful!

great equipment and good value

Our budget rental went fine. The customer service office wasn't great when we first picked up the van (tried to charge about $500 more than official quoted price), but once resolved it went fine. I got a flat tire along the road and they sent someone out to fix it at no cost to me. The van was also in good shape.

This was the 4th time I rented a 16' box truck from Budget...happy every time

We rented a truck from Budget because we received a discount when we scheduled with HireAHelper for laborers to load our truck. We had no issues with the truck.

16 ft truck fits comfortably in lane, smooth ride,able to turn and backup, easy enough to handle in traffic. Does not have cruise control which made the ride uncomfortable having to sit in the same position.

I rented a truck to help move my friend’s belongings from an apartment in Southern IL and a storage locker he had in another city in Central IL to Cleveland, OH. The man I worked with when picking up the truck was not very friendly and almost made me feel like I was annoying him when I was there. The truck itself made the trip, but it was old, the inside of the cab was sticky, the seats were unbelievably uncomfortable, and the whole truck shook while driving. It was a horrible experience and because of this I will probably never rent from Budget again. The other places were a little more expensive, but it might have been worth the extra money.

Ok truck needs service.

The Budget truck we rented is not in great condition. We had a long move from NYC to down south. The truck was hard to control with any gust of wind. It didn't feel sturdy and made for a really stressful time on the road.

We leave in the morning to travel to Idaho

Truck did NOT run well. Could not go over 60 mph without a check engine light coming on indicating "stop engine now." Truck couldn't handle large hills/mountains well either, often going 45 mph going up big hills. When returning the truck, the gentleman said he was immediately taking the truck out of commission. I would like money back for our inconvenience. Will be following up with Budget on this issue.

According to the woman at the local Budget office, confirmation does not guarantee you a truck, just guarantees the rate. I canceled them, and went with Penske.

They were very helpful to me - my loan took a sideways turn and we couldn't close in time for a weekend move, but already had everything packed. Kevin was so kind and helpful, worked with me to figure out what we could do to keep the trucks a few more days. They were very very helpful.

Everything as expected.

The 26 ft truck was big enough to move everything. The truck was uncomfortable to drive and the DEF system malfunctioned

Although the furniture pads weren't all there as requested, the company did provide some.

The Budget website allowed us to schedule a pick up at a location AFTER it was closed. You can imagine for a scheduled move the headache this caused. Customer service scheduled another pick up for the following morning, and when we arrived they had no trucks available. Eventually the local guy found us a truck at a nearby facility and it was very old and we worried about it making it the entire 3 hr drive.

Went thru 3 trucks...off schedule 3 days....packers $2800.00. CXD BUDGET AND WENT TO UHAUL.WILL BE FILING A FORMAL COMPLAINT AGAINST BUDGET. TRYING TO REACH THEIR CORPORATE OFFICES .

Truck was ready and reliable. Only hitch was the lack of furniture padding originally requested.

One way trip from Jacksonville. Rachael at the Atlantic Blvd location got me in and out in no time.

Truck performed well without any issues.

Vicky was great. We rented two trucks on two different days and she was professional and courteous. She did every thing she could to get us the 26' truck because theirs had sustained some damage. I would use them again.

I've rented from the same Budget location multiple times and it's always been a good experience.

I rented a 16' truck through Budget. When I arrived to pick up the truck, the one that was designated for me would not start, so they moved me into another truck. This truck had wood flooring in the back that was splintered pretty badly. Once I was ready for my trip, I tried to turn the headlights on, and the entire panel of two different switches fell into the dashboard. It was a little rough, but I was able to fish them out with a nail file I had in my purse. Once I got on the highway, I noticed pretty quickly the truck would not go above 74 MPH. I believe there was a governor lock or something similar on it.

After my truck was loaded, I went to start it and the truck was dead. Nothing was on during our time loading, so not sure what happened. It took almost 2 hours to get someone out for a jump.

I had a very good experience with Budget. Their equipment is in good condition and Budget customer service was great on both sides. The only negative was their blankets were very small, two were needed for most pieces.

The truck was ready and the receptionist was plesant and did her job.

Basic 16ft truck, wouldn't go over 60 MPH. Booked based off price but would spend more money for a different company next time. Drop off locations/hours not very convenient

The truck was mechnically unfit for the highway. Would not hardly go above 65 and speed limit was 75. Climbing hills it was sometime 25.

The truck shimmied and spputtered all the way. It would hardly go over 70. It would hardly climb any inclines. On the last day it had an engine light on which tool several hours to rectify. They said it was ok to drive it and we finished our last 600 miles wwith much trepidation. m

very small tight cabin, seat very upright, no way to adjust it to relaxing position, i'm 5'10" and no leg room, worn steering gear, hard to keep it in straight line on 1200 miles trip, also week engine as for 16' cube van

Price was fantastic, truck was perfect. Highly recommend calling ahead to confirm date, time and details of pickup. Location we used advertised that they were open at 8:30am and they did not open until 9am. They also did not have the moving blankets we requested. I would use them again yet I would call to confirm all the details

Outstanding. Will use Uhaul as always my first choice.

trip scheduled in next few days

Didn't have my truck after I drove 30 minutes to go pick it up. Said they tried to call me but didn't have my phone number (this was a lie - my phone number was clearly printed on the order, which I showed a screenshot of). Offered me a 26' truck that leaked, then said that probably wasn't a good idea. Ended up having to go an hour out of my way to get a Uhaul, which I should have done in the first place.

Truck was fine and the rate was good. Customer service picking up the vehicle was horrendous. Arranged to pick the truck up at 8 and when we arrived they were unaware that we had a reservation and didn't have any vehicles on site. It took 90 minutes to get us an alternate vehicle. Dropping off the truck was fine.

I booked a 16' truck 2 months prior to my move. 12 hours before my scheduled pick-up time, the manager informed me my truck had broken down, but not to worry as he would call the Inventory Manager and have another truck driven to my location. I call the day of to ask if the truck is ready for pick-up, all he says is "Call customer service." I called Customer Service. And was given "warnings" for crying, asking about a replacement truck, and after no help was given or remorse told with no uncertainty "Have a nice day." I have never felt less valued as a customer, less sane as someone being told Budget has done no wrong and isn't held accountable for the absolute nightmare of finding a truck the day before the 1st of the month!

The gentleman that helped us was friendly and courteous, and the truck was clean and in good shape. We had actually chosen a smaller truck but there wasn't any available at our pick up time and so we were up graded to the next size up at no additional charge. As it turns out the larger truck was the right size. I don't remember why we had chosen Budget but I'm glad we did.

I can only pick up the truck on one day of the week. He had the truck set up and ready to go. Everything went smoothly and efficiently

I reserved a truck, they had it ready to go. It ran fine and got the job done. They didn't tack on 15 side charges and fees for this and that baloney like you haul, I just paid the agreed price. Never once felt like I might be getting screwed, it was refreshing to do business like it was 1975 again. The office was at least that old for sure.

EXCELLENT See above

The truck had some minor issues--sun visor missing on the driver's side, and the passenger side windshield wipers not attached but merely pinned against the windshield by the wiper arm on that side (good thing it was a dry day or the windshield would have been gouged by the wiper arm if I had turned it on without noticing the situation.