The truck was ready and the receptionist was plesant and did her job.

Basic 16ft truck, wouldn't go over 60 MPH. Booked based off price but would spend more money for a different company next time. Drop off locations/hours not very convenient

The truck was mechnically unfit for the highway. Would not hardly go above 65 and speed limit was 75. Climbing hills it was sometime 25.

The truck shimmied and spputtered all the way. It would hardly go over 70. It would hardly climb any inclines. On the last day it had an engine light on which tool several hours to rectify. They said it was ok to drive it and we finished our last 600 miles wwith much trepidation. m

very small tight cabin, seat very upright, no way to adjust it to relaxing position, i'm 5'10" and no leg room, worn steering gear, hard to keep it in straight line on 1200 miles trip, also week engine as for 16' cube van

Price was fantastic, truck was perfect. Highly recommend calling ahead to confirm date, time and details of pickup. Location we used advertised that they were open at 8:30am and they did not open until 9am. They also did not have the moving blankets we requested. I would use them again yet I would call to confirm all the details

Outstanding. Will use Uhaul as always my first choice.

trip scheduled in next few days

Didn't have my truck after I drove 30 minutes to go pick it up. Said they tried to call me but didn't have my phone number (this was a lie - my phone number was clearly printed on the order, which I showed a screenshot of). Offered me a 26' truck that leaked, then said that probably wasn't a good idea. Ended up having to go an hour out of my way to get a Uhaul, which I should have done in the first place.

Truck was fine and the rate was good. Customer service picking up the vehicle was horrendous. Arranged to pick the truck up at 8 and when we arrived they were unaware that we had a reservation and didn't have any vehicles on site. It took 90 minutes to get us an alternate vehicle. Dropping off the truck was fine.

I booked a 16' truck 2 months prior to my move. 12 hours before my scheduled pick-up time, the manager informed me my truck had broken down, but not to worry as he would call the Inventory Manager and have another truck driven to my location. I call the day of to ask if the truck is ready for pick-up, all he says is "Call customer service." I called Customer Service. And was given "warnings" for crying, asking about a replacement truck, and after no help was given or remorse told with no uncertainty "Have a nice day." I have never felt less valued as a customer, less sane as someone being told Budget has done no wrong and isn't held accountable for the absolute nightmare of finding a truck the day before the 1st of the month!

The gentleman that helped us was friendly and courteous, and the truck was clean and in good shape. We had actually chosen a smaller truck but there wasn't any available at our pick up time and so we were up graded to the next size up at no additional charge. As it turns out the larger truck was the right size. I don't remember why we had chosen Budget but I'm glad we did.

I can only pick up the truck on one day of the week. He had the truck set up and ready to go. Everything went smoothly and efficiently

I reserved a truck, they had it ready to go. It ran fine and got the job done. They didn't tack on 15 side charges and fees for this and that baloney like you haul, I just paid the agreed price. Never once felt like I might be getting screwed, it was refreshing to do business like it was 1975 again. The office was at least that old for sure.

EXCELLENT See above

The truck had some minor issues--sun visor missing on the driver's side, and the passenger side windshield wipers not attached but merely pinned against the windshield by the wiper arm on that side (good thing it was a dry day or the windshield would have been gouged by the wiper arm if I had turned it on without noticing the situation.

Truck was ready on time and no mechanical issues during our trip across 4 states.

The owner made herself available outside of regular business hours in order to allow us to pick up the truck later in the day.

Our Budget truck rental went well. It was well-maintained and simple to use. Their customer service was great - I ended up changing my mind about the size of truck I wanted to rent after we had completed the paperwork and they did a work-around so we could switch things up. I would definitely use them again.

Did not have the truck we reserved (16') and only had 12' truck available onsite without notice beforehand. Caused us to move in 2 trips rather than 1.

26ft diesel truck, that had zero power...Air systems didn't work and there was holes in the box...VERY POOR

Clean truck and easy to drive

Truck made the trip with no problems, but used lots of gas, had damage at the outset (dents, no window handle, etc.), but had no problems with it other than just being extremely uncomfortable for 12 hours.

Very good overall. Small communication issues.

Truck was ready on time and staff was very friendly and informative. The only issue I had was not all of the packing pads were in the truck so had to return for pads.

Got the truck when they opened, counter person was courteous and knowledgeable. Truck completed the job no problem.

26 feet moving van. Decent price. 2018 model. Wally Kings station on Davenport in Saginaw, MI was great.

I with there were "no starts" options. They did not have a reserved truck! This is unacceptable. Companies should be financially responsible for ruining moving plans of customers. I was lucky u-haul had appropriate equipment and i was able to pick it up in reasonable amount of time.

Always have a good experience with Budget truck rentals.

I will never use Budget again. I arrived and the truck was ready, but I had to pick up the car trailer from a city an hour away. As I drove the truck home, I found myself covered in ants from an infestation that had not been taken care of. The truck worked fine for the drive from CA-SC, but I wanted to report an issue with the gas tank fill indicator and with the odometer, which inexplicably reset itself several times throughout the trip. But when I dropped off the truck and trailer, the man was so rude and refused to help me - and charged me $52 for cab cleaning AND wouldn't give me a new receipt for the new total. I spent 4 days on the phone with Budget corporate while beginning my new job just trying to straighten out all the issues, bills, and receipts.

Excellent truck, excellent price, and it was nice that the truck had a slide-out ramp.

I rented a 16 foot truck from the Sodo Budget Truck Rental. I had read some pretty bad reviews, but I found that all truck rental companies have bad reviews. Moving is stressful. And if things don't go according to your plan, you can get frustrated pretty quickly. But I had nothing but good experience from this location. The truck was in decent shape. They said it had new tires on it. It had 135k miles on it, so at least it wasn't on it's last leg. I would say the major pitfall of the whole thing was the power of the truck. I literally could no go over 45 mph up any hill. When the speed limit is 75 and semi trucks are passing you, the truck is weak. There didn't seem to be a spedometer limit, like where it doesn't let you go over 65 or anything. The engine sounded a little raspy the higher I go to 70 so I tried to stay below 70. But, otherwise, it was what I needed to get across the country. Oh, the truck would "pop" when the pressure would change. I thought all my stuff was crashing down, but when it was happening over and over, I realized it was the pressure change was causing the metal to pop in and out. Oh, and I tried to go without their insurance coverage because I have full coverage insurance. We called and Progressive only covers rental cars. The difference was if you can reach into the back seat, they'll cover it. If you have to get out of the vehicle to reach your items, they won't cover it...it's called something else. So if you're just getting like a van, they'll cover it, but if it's a truck, they won't. The truck was $650, the insurance coverage was $475, so with tax it was $1185.

windshield dirty..took 10 minutes to clean it. cashier very efficient but it was slow going especially after a long day

No issues with either truck...we used 2 different sizes.

The drop of spot in Conyers ga was really unprofessional I had a little misunderstanding about were to drop of the truck instead of the employee just verbally telling me were to park he insisted on pointing at the glass and vebaly telling on me what he wanted me to park then as I finally understand what he want he gose back in to the store and must of said something to the guys who came out and the first thing he said to me was so you had a little Situation with coworkers so at that point I was very mad then we go to the truck and tell him I had rented 12 pad for the move and he then turned to me and said do have a broam and dust pand they I lost it I was very agresive to him and I got out of control wich I know it was wrong of me but I will never use them again

The size of truck was appropriate (16 foot) Truck was in good condition. Booking took a bit. Bag that furnature pads were placed in was not very supportive. I was indiferent about using this company. I used them because of cost.

Old truck in poor condition with broken windshield wipers and very worn tires.

Budget was alright - good truck but ok service.

Other than an odd smell in the cab, cargo, and alignment being off it was good. The gentleman that assisted me on both ends were excellent.

Truck was mechanically in great shape. It was exactly what I needed!

Reservations were easily done online and everything was ready when I went for pickup.

Budget has consistently met my expectations. Reliable trucks at a reasonable price.

The truck has seen better days. We received the truck below "E" and had to find the nearest diesel gas station for a 26' truck, which wasn't as easy as you would think. Was the truck as nice as a competitor truck? No, it had tape all in the side covering or holding broken parts and feared the engine was pieced together the same way. Did the truck serve its purpose? yes it did. The truck got our items moved from point A to point B without any issues and we did save $500 by using budget opposed to a competitor. Was it worth using Budget? You decide.

* I did a review on their site.

This was one of the worst experiences in my life. The truck was filthy and broke down 3 times within two days. One one break down, I spent over 5 hours at their repair facility. A trip that shold have taken 9 hours took 18

They messed up my order by re-entering it into their system. Charged me for extra day because they changed it to 1 day from 2 that I had booked. Budget charges for after-hours drop off too - watch out for that. Just a bad experience. I paid more for after hours and could have used another Budget dealer and not paid the extra $10. When I called the customer service 800#, their answer was, "What do you want me to do about it?".

just terrible. why allow reservations when you don't actually "reserve" a truck. what good is "reserving" the price when you dont have a truck. Horrible experience with these amateurs. Would never use again.

informed me 1 hour before i was scheduled to pick up the truck for a cross country move that they in fact did not have a truck. had to scramble to get a Pensky truck which was great. Budget has lost my business forever.