Easy to use, easy to pick-up and return.

No trucks available. No notification. Call to corporate no return call. Staff argumentative. Cannot recommend. Avoid Budget.

Reserved a 12' truck and at 10:20 pm the night before got a text saying they didn't have one available. They gave us a 16' truck which, although sounds like an upgrade, was not what I wanted. They basically said, "too bad, you want it or don't you." Turns out a nearby rental place had a 12' truck so why didn't they trade? It's the local place that wasn't good. The truck itself was fine.

Budget @ I 45 in Houston had an incredibly nice lady that worked the desk...however the location is very understaffed. It took almost 45 minutes for the rental to be released and some others waited just as long for a rental car. She is a rockstar, and they need to provide her with more resources. The truck was decent, it was a little dirtier than what i would expect, but it got the job done! The 16 footer was a little small for us. The drop off was interesting, the company actually solicited me to buy gas at their location via Text Message, which is entrepreneurial, but seems to circumvent Budget's fueling policies.

The truck definitely had some wear on it. It was groaning badly in the turns, the suspension could not hold up to the weight that it was carrying. Overall it was more expensive than it should be. The extra insurance is always a scam and far more expensive than it should be but you know they'll screw you if there is even the slightest damage to their truck so I bought it anyway.

We started out badly: despite reserving a month in advance, there was no truck at our chosen location the morning of our move. The central booking office did find another truck, but we had to taxi about 20 miles further to pick it up. Once we got it, everything was fine.

No cruise control or wifi. The truck leaked water on my shoulder when it rained.

Worst experience ever!!!!! We had two trucks both drove terribly, but one was a nightmare. Imagine a 900 + mile move with no a/c in 104 degree weather, and an infant in the truck. Then add leaking rain in the front and in the back. In addition the truck shook so bad, my pedometer thought I walked 50,000+ steps all while just riding in the truck (and it never registers a single step while in my car). I tried calling customer service more than 5 times before anyone actually helped us (we were transferred around and hung up on during the transfer process) then they refunded $157 of over $1700! The individual drop off and pick up locations were awful too!!! The pickup location the guy opened over an hour late (called corporate they said they couldn't do anything about it), which made us have to pay for movers who had nothing to do, and also got us on the road late, so we have to pay for movers for over an hour and a half who were at our house waiting on us. Then drop, we followed corporate's instructions, and the location tried to bill us "drop off fees," and gas fees. Thank God we had proof that we filled the tanks all the way full because we ended up having to fight them on it, but we had all our recipets. They said "oh the gas gauge is reading incorrectly." So I wonder how many people have been improperly charged for gas. Lastly, we tried to file a claim for our soaked furniture, and low and behold we have been transferred and every time we get hung up on. DO NOT USE THEM!!!

Truck and car hauler were in bad condition. Tranny wasn't shifting properly. A gutless truck. You can tell they don't maintain these vehicles or clean them.

Great deal and great service. Rented 3 trucks for 3 trips. 1 truck broke down and Budget was all over it. Sent me a new truck and a crew to unload and reload to new truck. Will definitely recommend in the future.

Gave 1 star because 0 stars was not available. Did not have truck available, traveled around town looking for replacement, had to drive 40 miles on my own to get picked up. Dealer had three trucks and I got the worst truck I have ever rented in 40 years. Cigarette smoke saturated, seat had metal coming through, no adjustment on seat or steering wheel, when I returned and showed seat to manager he said I would need to use pillow and sit forward the whole trip, the ignition was broke and I got stranded on the road twice. When I called roadside service which I paid for they were rude and would not make note on account unless I made official call for service man to come out at 2am. Terrible, terrible experience. National office said they would give me a credit but it has never happened. Terrible. Feel free to call me anytime 214.607.2228.

Perfect! Truck was clean and the guy was very helpful!

Reserving was quick and there were multiple locations to choose from on both ends of my move.

my truck was ready on time. Got everything done in a few hours and returned the truck. It was a very good experience. Cost was a big factor in making my decision.

Truck was clean and in good condition. Ended up being significantly cheaper than U-Haul with less catches (miles, return times, etc). Did the after-hour return without any issues

They didn't get me my furniture pads, and the truck engine light came on toward the end of my trip (which explained some of the drive).

Hate that they do not have a ramp to help with loading the heavy stuff.

Overall we were satisfied and I would use Budget Truck Rental again. We did have a problem with our reservation on the day before pick up. Budget contacted us and changed the location of the truck pick up and increased the amount of the estimate so I was driving further to get our rental and paying more. After talking to two customer service specialists, we were able to resolve our increased charge with a resolution that they would refund the $43 after I return the truck. I will be calling tomorrow to pursue the refund.

best price for a truck rental I could find. The truck was clean and performed well.

simple, quick, good service

Good value, place we rented from was a bit sketchy though and piece to the gear shift immediately fell off (it had been glued back on by someone else).

Great truck, by far the best price, helpful service.

Truck with pads & appliance truck were ready on time for this load of furniture, household & clothes boxes and misc. Loading & moving instructions were very helpful. Drop-off went as planned. Billing had no surprises. Budget was chosen due to its estimated price and no charge one-way trip. I would use Budget again.

Overall worth it for the price. I was a little irritated the places called me 30 mins before my pick up time to tell me they didn't have a truck. But after a couple phone calls we did end up finding one about 30 mins away we had to go get. Had to delay the movers due to this but overall we got it worked out. Thanks Budget for providing a reasonable way for us to move ourselves from one state to the next.

A few issues with them around timing that could have been easily resolved had they communicated clearly & first truck they gave us was Loaded! with Animal hair (we are allergic)...pretty rude attendants on both ends of the move :(

Issue with bill otherwise very good. I have reserved a truck for end of July for another move.

I had a truck scheduled for 8:00 AM. Budget called at 7:45 AM notifying me my truck was not available. I called the day before my scheduled pick up to confirm that my truck was available, and I was told that the truck would be there. Because they did not have the truck we reserved, we had to spend more money to go with another provider.

Truck was in good condition, reasonably priced and easy to drive! Office staff was helpful and pleasant. I would also recommend them in the future.

Upon initial conformation found they booked me for a smaller truck. Had to upgrade to larger. Communication was very difficult which was very frustrating. Had to call 3 times to make sure my order was correct. Truck was not ready when I arrived. Had to come back to pick it up.

changed my pickup location

Very fair rates; excellent customer service, especially with the representative in the Spring Hill, FL location where we returned the truck.

The truck was in great shape. It took about a 1/2 hour after my appt time for us to leave with the truck, and I thought that was a little long.

haven't traveled yet but the initial rental experience was good. loading the truck and we will be on the road in a day.

Truck drove very well cross country. no problems

I had booked a truck from another rental company, when they failed to provide me with the truck I needed I decided to go elsewhere. I was very fortunate to find that Budget had exactly what I needed and at a lower price. Very friendly and accommodating.

Truck was old and max speed was 50MPH during some of the trip

So, my move started off with me thinking I had actually booked a truck to rent on line. However, at 4:30 PM on a Friday, day before the move, the rental place called to say they had no trucks at all but they might by mid-day. I had already booked help with loading and unloading in two different cities. Budge told me this a problem for them because they don't have enough trucks to stock the Dallas/Ft. Worth area and none of their locations had any trucks. If you are on a schedule and don't have flexibility in your moving plans and you live in the DFW area, DO NOT use Budget. I saw a similar review but had hoped it was a random thing. Apparently not. Thank goodness for U-Haul at the last minute on a Friday evening!!!

Budget gave us a truck that was not road worthy. There was so much damage to it that the agent just circled the whole truck saying with damage. The truck had no AC (which was horrible since we moved from MN to GA); the window crank was busted; the truck lost all power 3 times while trying to go up hill which put us in danger stranded in the breakdown lane. The truck was decommissioned when we dropped it off at our destination it was in such bad shape. You would think they would do just as good or if not better inspection on their trucks as they do on their cars.

truck not very clean

There was a mix up on the size of truck available when I went to pick it up also on the number of days renting.

great truck only problem was the a/c stopped working after 75 miles after too much heat on a old man and wife with health problems not having a/c was a much bigger problem than the Kyle check in person who offered a week sorry a bought that. got a snide response to complaint that the seat was very uncomfortable with very thick foam pillows ( it not a luxury car). I have maintained a fleet of 300 I H trucks this one was the most painful to set on. this was a great running truck easy to drive.

Never again using Budget. Trucks are ten years old with trailers that are over 16 years old.

Worst truck rental ever would never use again. Went with the cheapest and that is what we got. Never will do business again with them

Second time renter with Budget in the past 2 months. Last time, 15' truck, this time 26'. We were not oriented to the need for DEF in the diesel 26' truck, and the DEF ran out at 275 miles into a 750 mile trip, costing us 2 hours while a mechanic was dispatched to assess/fix the situation. If you are renting a diesel, make sure the DEF is full when you get the truck!

Good price, decent truck!

Our reserved truck was not at the location it was supposed to be, causing us to drive a lot further to get a truck and return it

The air conditioning didn't work, which made for a miserable day on the 98 degree day in Houston, and the truck could barely get up to 60 MPH. Glad that our move was inner city and not long distance.

Only issue was that there was an issue with the seal on the driver's side door. I was soaked several times in the rain on the drive.