Right front tire was out of alignment (made for a bumpy ride) and the cup holder was sticky, but it got me there and back (more than 200 miles)

I don't even know what the benchmarks are for these trucks. They always seem pretty crappy and I've had them immediately overheat and generally be pieces of crap. I haven't used one in several years but had a small, short move this go around so picked this peach up. Not surprisingly the truck was old but I was a little surprised by just how dirty it was. The person renting me the truck said "Budget doesn't wash their trucks." I guess it doesn't really matter but this looked like it hadn't been washed in ages. This unit had been through it, there wasn't a square foot of the truck that didn't have dents and scratches and everything in the inside was basically falling apart. You know, all of this is aesthetic, but the rear view mirrors being held together with clear packing tape was pretty bad. None of this really gives you confidence as you're about to ford through the 405. After pulling out of the lot the tire low pressure gauge came on which sounds par for the course and gave me hope that at least the trouble lights were actually working. But you know what? The old thing did the trick and got me 200 miles down the road so I figure this was pretty average? I'd have felt safer in something newer but the objective of the move was achieved. Don't forget to fold those moving blankets if you rent them. I was told rather curtly that I should have read the tiniest of print on the side of the truck that said folding these is part of returning the truck clean to avoid a $25 fee. Fortunately, they gave me the time to do this.

Truck is clean and in excellent condition.

The operation in Hartford, CT, was VERY unfriendly and unhelpful, otherwise I would have rated Excellent based on my experience out of Texas as well as the wonderful manager in North Branford, CT. The truck was in good condition but it, of course, struggled going through the Appalachian mountains with my car in tow (on a tow dolly). Build in plenty of time for crawling along your route going 45 miles per hour at times, versus Google maps projection. I might use them again, but it was exhausting driving extra time every day in order to meet our projections.

Moving sucks, they made it suck much less. Thanks guys!

I have rented trucks from Budget on several occasions and have never had any problems.

Taylor Rental had Budget's truck ready on time and functioned perfectly. The truck performed well. I was disappointed the truck did not have cruise control or a CD player--just a radio. The truck was relatively easy to drive. It was VERY frustrating to fill with gas. I had to hold the pump handle the whole time and fill it v-e-r-y s-l-o-w-l-y!

Truck was as expected

The truck was great and the process is fast.

Awesome service at both ends. Rental agent even called us the next day, as we were on our way, making sure there were no problems, as he was concerned about a tire before we left. The service at the return end was also awesome. Very pleased with Budget.

good truck, sort of hard with a cat in the the cab to keep it calm but otherwise great ride

Both the truck and moving materials we rented were in great working order. Easy to pick up and drop off the vehicle

Best rates we could find!

Budget was easy, quick and extremely accommodating.

I had many issues with my rental truck.

Drove 16ft truck from California to Arizona and the truck provided a very smooth ride

Truck was clean, equipment was new, booking and pick up was flawless.

Truck handled poorly, and the cab was incredibly small. I'm a tall guy but could not straighten my legs. Dropped truck off at 3:30 on a Sat and the office was closed for the weekend. Dropped key in the box but haven't heard yet what came of the drop-off.

We rented two 26' box trucks ourselves and drove them from Arizona to Wisconsin. Trucks ran strong the whole way.

Good truck and good service.

26' Diesel Truck with cruise control. Who can complain.

One of the helpers stole $280 and mail from my computer bag.

All went pretty well. The pickup and payment were easy and the staff friendly. The trucks do not have great power for the 26' size and were very slow on any hill and used a lot of gas. The only issue was that on return, we were told the gas was not full enough even though we had just filled it two blocks away. He stated that the nozzle has to be almost out of the tank in order to have it show full. That would have been useful to know prior to returning. Minor issue, but at the end of a long move, we really didn't want to make another gas trip. However, I would use them again.

The size was fine for my needs. The truck was clean and the pick up location personnel were extremely helpful.

Great service, affordable, great communication

Just another truck rental company.

Easy to drive the 26 foot truck.

they were easy to set up. I did not like the way they timed the pick up time to the return time to be the same. they should make it the same day, not same hour .

Reliable and hassle-free.

Although relatively cheaper than other companies, I would not recommend working with budget truck rentals. They transferred my reservation to a farther location on the day of my move. The second location did not have the extra materials I reserved (packing pads, dolly, etc). When I tried to call the office to make sure the charges for those materials were removed, no one answered. It took exactly 30 calls for someone to answer the phone. Budget corporate was no help in that process.

It was a little hassle picking up and dropping off the truck, but it was clean and effective.

I rented the truck in PA, had a team from another firm load me in PA, I drover the 3.5 hrs down and it all worked out.

Budget stepped in with an on the spot rental when The First provider botched the arrangements.

The truck was an older model, 300k miles, but it was certainly mechanically sound.

reasonable and convenient

Was confused when returning the truck. Had a preplanned return time scheduled with Budget, but when I got there, they were closed. I couldn't find a dropbox for a key. I had even asked if they'd be there at that time on Sunday and they confirmed when I picked it up. Fortunately, it all worked out, but confusing and frustrating regardless.

Was confused when returning the truck. Had a preplanned return time scheduled with Budget, but when I got there, they were closed. I couldn't find a dropbox for a key. I had even asked if they'd be there at that time on Sunday and they confirmed when I picked it up. Fortunately, it all worked out, but confusing and frustrating regardless.

Cheap transportation with plenty of room, truck was clean and staff was friendly. Will be back next time.

I would not use Budget truck again for a rental. I found out two days before that there was no guarantee that a reservation would secure truck availability. This left me anxious and scrambling for a back-up plan.

Budget went over and above to help me out. Good people.

Best bang for the buck!

We drove a budget truck from Texas to Maryland and the mountains were tough since we were also towing a trailer with our car. For the price you get with budget, you can't expect to have the highest quality engine, but it worked fine and we made the trip without any problems!

older truck , had some issues with water leakage

We reserved a truck for pick up at one location only to be notified that it was at another location, which was several miles the opposite direction. We dropped back off on the assigned return date/time, but the next day, we received two emails that our truck rental was "overdue". The locations in the area need to have better communication between each other.

Dirty truck, last driver also left a filthy pillow behind the seat, customer service said that here would be tie straps, and there were none provided by the rental shop. Cheaper than other rental truck companies, so you get what you pay for.

Good have been excellent if $800.00 was added when we changed to a larger truck - in the first place, it was the agent who recommended (very confident) that a 16 footer is all what we needed.

We reserved our truck a couple of months in advance, and when we went to pick it up the morning of our move, it wasn't there. The previous user dropped it off at the wrong location. While this did delay us a couple of hours, the person we spoke to at the company quickly found us another truck at another close location. We ended up moving with a brand new truck that was in excellent condition. The flat-rate rental price was a great option that allowed for flexibility in our schedule and beat all competitors' prices. Returning the truck was a quick process as well. Even though there was an issue at the beginning of our move (which was at no fault of the company), they did everything they could to resolve the issue quickly and the rest of our move was smooth. I would use them again.

The rental went very smoothly.