Budget® Reviews

James A M

League City, TX
Wrote a review on 7/31/2017
Budget Truck Review
(1 out of 5 rating)

Worst experience ever!!!!! We had two trucks both drove terribly, but one was a nightmare. Imagine a 900 + mile move with no a/c in 104 degree weather, and an infant in the truck. Then add leaking rain in the front and in the back. In addition the truck shook so bad, my pedometer thought I walked 50,000+ steps all while just riding in the truck (and it never registers a single step while in my car). I tried calling customer service more than 5 times before anyone actually helped us (we were transferred around and hung up on during the transfer process) then they refunded $157 of over $1700! The individual drop off and pick up locations were awful too!!! The pickup location the guy opened over an hour late (called corporate they said they couldn't do anything about it), which made us have to pay for movers who had nothing to do, and also got us on the road late, so we have to pay for movers for over an hour and a half who were at our house waiting on us. Then drop, we followed corporate's instructions, and the location tried to bill us "drop off fees," and gas fees. Thank God we had proof that we filled the tanks all the way full because we ended up having to fight them on it, but we had all our recipets. They said "oh the gas gauge is reading incorrectly." So I wonder how many people have been improperly charged for gas. Lastly, we tried to file a claim for our soaked furniture, and low and behold we have been transferred and every time we get hung up on. DO NOT USE THEM!!!

Distance: 900 mi
Cost: $1,762
Per. Mile: $1.96
SqFt. Moved:

David R

Sun City West, AZ
Wrote a review on 7/31/2017
Budget Truck Review
(2 out of 5 rating)

Truck and car hauler were in bad condition. Tranny wasn't shifting properly. A gutless truck. You can tell they don't maintain these vehicles or clean them.

Distance:
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Brook A

Longs, SC
Wrote a review on 7/30/2017
Budget Truck Review
(5 out of 5 rating)

Great deal and great service. Rented 3 trucks for 3 trips. 1 truck broke down and Budget was all over it. Sent me a new truck and a crew to unload and reload to new truck. Will definitely recommend in the future.

Distance: 800 mi
Cost: $1,900
Per. Mile: $2.38
SqFt. Moved: 4,000

Stephen W

Galveston, TX
Wrote a review on 7/30/2017
Budget Truck Review
(1 out of 5 rating)

Gave 1 star because 0 stars was not available. Did not have truck available, traveled around town looking for replacement, had to drive 40 miles on my own to get picked up. Dealer had three trucks and I got the worst truck I have ever rented in 40 years. Cigarette smoke saturated, seat had metal coming through, no adjustment on seat or steering wheel, when I returned and showed seat to manager he said I would need to use pillow and sit forward the whole trip, the ignition was broke and I got stranded on the road twice. When I called roadside service which I paid for they were rude and would not make note on account unless I made official call for service man to come out at 2am. Terrible, terrible experience. National office said they would give me a credit but it has never happened. Terrible. Feel free to call me anytime 214.607.2228.

Distance: 300 mi
Cost: $650
Per. Mile: $2.17
SqFt. Moved: 1,000

Rhonda C

Colorado Springs, CO
Wrote a review on 7/29/2017
Budget Truck Review
(5 out of 5 rating)

Perfect! Truck was clean and the guy was very helpful!

Distance: 2 mi
Cost: $40.00
Per. Mile: $20.00
SqFt. Moved: 1,000

Casey T

Woodbridge, VA
Wrote a review on 7/29/2017
Budget Truck Review
(5 out of 5 rating)

Reserving was quick and there were multiple locations to choose from on both ends of my move.

Distance: 850 mi
Cost: $785
Per. Mile: $0.92
SqFt. Moved: 1,400

Patricia C

Buffalo, NY
Wrote a review on 7/28/2017
Budget Truck Review
(5 out of 5 rating)

my truck was ready on time. Got everything done in a few hours and returned the truck. It was a very good experience. Cost was a big factor in making my decision.

Distance: 20 mi
Cost: $50.00
Per. Mile: $2.50
SqFt. Moved: 650

Omar K

Brookline, MA
Wrote a review on 7/27/2017
Budget Truck Review
(4 out of 5 rating)

Truck was clean and in good condition. Ended up being significantly cheaper than U-Haul with less catches (miles, return times, etc). Did the after-hour return without any issues

Distance: 250 mi
Cost: $250
Per. Mile: $1.00
SqFt. Moved: 900

Patricia D

Lutz, FL
Wrote a review on 7/26/2017
Budget Truck Review
(3 out of 5 rating)

They didn't get me my furniture pads, and the truck engine light came on toward the end of my trip (which explained some of the drive).

Distance: 100 mi
Cost: $230
Per. Mile: $2.30
SqFt. Moved: 800

Dena L

Mc Minnville, TN
Wrote a review on 7/26/2017
Budget Truck Review
(3 out of 5 rating)

Hate that they do not have a ramp to help with loading the heavy stuff.

Distance: 150 mi
Cost:
Per. Mile:
SqFt. Moved:

Lori R

Palm Coast, FL
Wrote a review on 7/24/2017
Budget Truck Review
(4 out of 5 rating)

Overall we were satisfied and I would use Budget Truck Rental again. We did have a problem with our reservation on the day before pick up. Budget contacted us and changed the location of the truck pick up and increased the amount of the estimate so I was driving further to get our rental and paying more. After talking to two customer service specialists, we were able to resolve our increased charge with a resolution that they would refund the $43 after I return the truck. I will be calling tomorrow to pursue the refund.

Distance: 1,000 mi
Cost: $500
Per. Mile: $0.50
SqFt. Moved: 1,600

Jim W

Charlottesville, VA
Wrote a review on 7/24/2017
Budget Truck Review
(4 out of 5 rating)

best price for a truck rental I could find. The truck was clean and performed well.

Distance: 200 mi
Cost: $111
Per. Mile: $0.56
SqFt. Moved: 400

Emmett C

Canton, MI
Wrote a review on 7/24/2017
Budget Truck Review
(5 out of 5 rating)

simple, quick, good service

Distance: 8 mi
Cost: $300
Per. Mile: $37.50
SqFt. Moved: 1,500

Emily N

Austin, TX
Wrote a review on 7/23/2017
Budget Truck Review
(4 out of 5 rating)

Good value, place we rented from was a bit sketchy though and piece to the gear shift immediately fell off (it had been glued back on by someone else).

Distance: 2,100 mi
Cost: $882
Per. Mile: $0.42
SqFt. Moved: 900

Eric L

Spokane, WA
Wrote a review on 7/23/2017
Budget Truck Review
(5 out of 5 rating)

Great truck, by far the best price, helpful service.

Distance: 2,700 mi
Cost: $800
Per. Mile: $0.30
SqFt. Moved: 3,300

Don N

Humble, TX
Wrote a review on 7/22/2017
Budget Truck Review
(4 out of 5 rating)

Truck with pads & appliance truck were ready on time for this load of furniture, household & clothes boxes and misc. Loading & moving instructions were very helpful. Drop-off went as planned. Billing had no surprises. Budget was chosen due to its estimated price and no charge one-way trip. I would use Budget again.

Distance: 200 mi
Cost: $700
Per. Mile: $3.50
SqFt. Moved: 1,500

Angela C

Plant City, FL
Wrote a review on 7/22/2017
Budget Truck Review
(3 out of 5 rating)

Overall worth it for the price. I was a little irritated the places called me 30 mins before my pick up time to tell me they didn't have a truck. But after a couple phone calls we did end up finding one about 30 mins away we had to go get. Had to delay the movers due to this but overall we got it worked out. Thanks Budget for providing a reasonable way for us to move ourselves from one state to the next.

Distance: 400 mi
Cost: $1,500
Per. Mile: $3.75
SqFt. Moved: 3,000

Patricia (Maria) M

Waynesboro, PA
Wrote a review on 7/22/2017
Budget Truck Review
(2 out of 5 rating)

A few issues with them around timing that could have been easily resolved had they communicated clearly & first truck they gave us was Loaded! with Animal hair (we are allergic)...pretty rude attendants on both ends of the move :(

Distance: 1,200 mi
Cost: $600
Per. Mile: $0.50
SqFt. Moved: 600

Steve S

Denver, CO
Wrote a review on 7/21/2017
Budget Truck Review
(4 out of 5 rating)

Issue with bill otherwise very good. I have reserved a truck for end of July for another move.

Distance: 1 mi
Cost: $100
Per. Mile: $100
SqFt. Moved: 600

David B

Princeton, NJ
Wrote a review on 7/21/2017
Budget Truck Review
(1 out of 5 rating)

I had a truck scheduled for 8:00 AM. Budget called at 7:45 AM notifying me my truck was not available. I called the day before my scheduled pick up to confirm that my truck was available, and I was told that the truck would be there. Because they did not have the truck we reserved, we had to spend more money to go with another provider.

Distance: 1,100 mi
Cost: $1,400
Per. Mile: $1.27
SqFt. Moved: 1,100

Kori S

Minneapolis, MN
Wrote a review on 7/21/2017
Budget Truck Review
(5 out of 5 rating)

Truck was in good condition, reasonably priced and easy to drive! Office staff was helpful and pleasant. I would also recommend them in the future.

Distance: 15 mi
Cost: $50.00
Per. Mile: $3.33
SqFt. Moved: 900

Patricia R

Roswell, GA
Wrote a review on 7/21/2017
Budget Truck Review
(3 out of 5 rating)

Upon initial conformation found they booked me for a smaller truck. Had to upgrade to larger. Communication was very difficult which was very frustrating. Had to call 3 times to make sure my order was correct. Truck was not ready when I arrived. Had to come back to pick it up.

Distance: 680 mi
Cost: $399
Per. Mile: $0.59
SqFt. Moved: 1,200

Jose L

Jersey City, NJ
Wrote a review on 7/19/2017
Budget Truck Review
(3 out of 5 rating)

changed my pickup location

Distance: 500 mi
Cost: $1,600
Per. Mile: $3.20
SqFt. Moved: 1,500

Gary W

Oviedo, FL
Wrote a review on 7/19/2017
Budget Truck Review
(5 out of 5 rating)

Very fair rates; excellent customer service, especially with the representative in the Spring Hill, FL location where we returned the truck.

Distance: 150 mi
Cost: $500
Per. Mile: $3.33
SqFt. Moved: 1,920

Amanda A

Fair Oaks, CA
Wrote a review on 7/19/2017
Budget Truck Review
(4 out of 5 rating)

The truck was in great shape. It took about a 1/2 hour after my appt time for us to leave with the truck, and I thought that was a little long.

Distance: 20 mi
Cost: $80.00
Per. Mile: $4.00
SqFt. Moved: 1,000

Jeff W

Huntley, IL
Wrote a review on 7/18/2017
Budget Truck Review
(5 out of 5 rating)

haven't traveled yet but the initial rental experience was good. loading the truck and we will be on the road in a day.

Distance: 2,000 mi
Cost: $1,980
Per. Mile: $0.99
SqFt. Moved: 3,700

Shereka P

Orlando, FL
Wrote a review on 7/18/2017
Budget Truck Review
(5 out of 5 rating)

Truck drove very well cross country. no problems

Distance: 800 mi
Cost: $795
Per. Mile: $0.99
SqFt. Moved: 1,200

Eloyce B

Sherman, TX
Wrote a review on 7/18/2017
Budget Truck Review
(5 out of 5 rating)

I had booked a truck from another rental company, when they failed to provide me with the truck I needed I decided to go elsewhere. I was very fortunate to find that Budget had exactly what I needed and at a lower price. Very friendly and accommodating.

Distance: 1,200 mi
Cost: $900
Per. Mile: $0.75
SqFt. Moved: 500

MICHAEL M

Yukon, OK
Wrote a review on 7/17/2017
Budget Truck Review
(3 out of 5 rating)

Truck was old and max speed was 50MPH during some of the trip

Distance: 700 mi
Cost: $1,270
Per. Mile: $1.81
SqFt. Moved: 1,700

Michelle K

Corsicana, TX
Wrote a review on 7/17/2017
Budget Truck Review
(1 out of 5 rating)

So, my move started off with me thinking I had actually booked a truck to rent on line. However, at 4:30 PM on a Friday, day before the move, the rental place called to say they had no trucks at all but they might by mid-day. I had already booked help with loading and unloading in two different cities. Budge told me this a problem for them because they don't have enough trucks to stock the Dallas/Ft. Worth area and none of their locations had any trucks. If you are on a schedule and don't have flexibility in your moving plans and you live in the DFW area, DO NOT use Budget. I saw a similar review but had hoped it was a random thing. Apparently not. Thank goodness for U-Haul at the last minute on a Friday evening!!!

Distance: 90 mi
Cost: $180
Per. Mile: $2.00
SqFt. Moved: 1,200

Dawn H

Savage, MN
Wrote a review on 7/15/2017
Budget Truck Review
(1 out of 5 rating)

Budget gave us a truck that was not road worthy. There was so much damage to it that the agent just circled the whole truck saying with damage. The truck had no AC (which was horrible since we moved from MN to GA); the window crank was busted; the truck lost all power 3 times while trying to go up hill which put us in danger stranded in the breakdown lane. The truck was decommissioned when we dropped it off at our destination it was in such bad shape. You would think they would do just as good or if not better inspection on their trucks as they do on their cars.

Distance: 950 mi
Cost: $1,900
Per. Mile: $2.00
SqFt. Moved: 3,113

Donald S

Danville, CA
Wrote a review on 7/11/2017
Budget Truck Review
(3 out of 5 rating)

truck not very clean

Distance: 50 mi
Cost: $250
Per. Mile: $5.00
SqFt. Moved: 2,500

Lori G

Shippensburg, PA
Wrote a review on 7/11/2017
Budget Truck Review
(3 out of 5 rating)

There was a mix up on the size of truck available when I went to pick it up also on the number of days renting.

Distance: 40 mi
Cost: $40.00
Per. Mile: $1.00
SqFt. Moved: 1,000

donald r

Mckinney, TX
Wrote a review on 7/10/2017
Budget Truck Review
(4 out of 5 rating)

great truck only problem was the a/c stopped working after 75 miles after too much heat on a old man and wife with health problems not having a/c was a much bigger problem than the Kyle check in person who offered a week sorry a bought that. got a snide response to complaint that the seat was very uncomfortable with very thick foam pillows ( it not a luxury car). I have maintained a fleet of 300 I H trucks this one was the most painful to set on. this was a great running truck easy to drive.

Distance: 250 mi
Cost: $288
Per. Mile: $1.15
SqFt. Moved: 2,400

Justin W

Erie, CO
Wrote a review on 7/10/2017
Budget Truck Review
(1 out of 5 rating)

Never again using Budget. Trucks are ten years old with trailers that are over 16 years old.

Distance: 1,800 mi
Cost: $2,400
Per. Mile: $1.33
SqFt. Moved: 1,800

Justin W

Royersford, PA
Wrote a review on 7/10/2017
Budget Truck Review
(1 out of 5 rating)

Worst truck rental ever would never use again. Went with the cheapest and that is what we got. Never will do business again with them

Distance: 1,800 mi
Cost: $2,400
Per. Mile: $1.33
SqFt. Moved: 1,800

Bill A

Princeton Junction, NJ
Wrote a review on 7/10/2017
Budget Truck Review
(3 out of 5 rating)

Second time renter with Budget in the past 2 months. Last time, 15' truck, this time 26'. We were not oriented to the need for DEF in the diesel 26' truck, and the DEF ran out at 275 miles into a 750 mile trip, costing us 2 hours while a mechanic was dispatched to assess/fix the situation. If you are renting a diesel, make sure the DEF is full when you get the truck!

Distance: 750 mi
Cost: $1,700
Per. Mile: $2.27
SqFt. Moved: 1,200

Samantha S

Hernando, FL
Wrote a review on 7/9/2017
Budget Truck Review
(5 out of 5 rating)

Good price, decent truck!

Distance: 1,000 mi
Cost: $900
Per. Mile: $0.90
SqFt. Moved:

David D

Houston, TX
Wrote a review on 7/5/2017
Budget Truck Review
(3 out of 5 rating)

Our reserved truck was not at the location it was supposed to be, causing us to drive a lot further to get a truck and return it

Distance: 15 mi
Cost:
Per. Mile:
SqFt. Moved: 2,200

Lorrie R

Katy, TX
Wrote a review on 7/5/2017
Budget Truck Review
(2 out of 5 rating)

The air conditioning didn't work, which made for a miserable day on the 98 degree day in Houston, and the truck could barely get up to 60 MPH. Glad that our move was inner city and not long distance.

Distance: 55 mi
Cost: $250
Per. Mile: $4.55
SqFt. Moved: 2,700

David B

Elizabethtown, KY
Wrote a review on 7/5/2017
Budget Truck Review
(4 out of 5 rating)

Only issue was that there was an issue with the seal on the driver's side door. I was soaked several times in the rain on the drive.

Distance: 375 mi
Cost: $400
Per. Mile: $1.07
SqFt. Moved: 1,200

Same T

San Jose, CA
Wrote a review on 7/4/2017
Budget Truck Review
(4 out of 5 rating)

The truck was clean and correct size that I wanted. The price was very affordable and flexible time, but the only thing I disagree that they were not given me the correct location that I reserved, even though I had book truck online and did reservation, it made me felt worry that I won't commit my moving day, but they were apologized me by gave me extra miles for free, however I had to pick the truck at another the location far away to got the truck on the day

Distance:
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Lane P

Carlsbad, CA
Wrote a review on 7/4/2017
Budget Truck Review
(2 out of 5 rating)

I would not use the Budget rental in Vista again. The owner/operator did not bother to properly check out or check in the truck. I filled the truck with 3.5 gallons of gas when I returned it and he checked me out asking if I had returned it full, which it was, and then called me about an hour later saying he had gone to move the truck and thought the gas was low so instead of him charging me through Budget I needed to just stop back in and give him $10 cash. I told him I intended to contact him anyway because the bill I received listed two days of Liability coverage at $35/day when I had made sure I declined all coverages for the truck. The rental of the truck was $15/day and the mileage was $31 so the liability totaled more than the rental of the actual truck. Once I pointed this out to him he got a little anxious and said "Oh, let's just call it even" and wanted to get off the phone. If I wasn't so buried in the middle of a move and selling my home I would pursue it further to get my $70 back from Budget but I have a strong feeling that the coverages are added to customers bills at this location frequently. I did not feel that the owner was being honest and was looking to take advantage of his customers at any opportunity rather than highlighting all the details of the truck, contract, etc.

Distance: 2 mi
Cost: $152
Per. Mile: $76.00
SqFt. Moved: 3,400

Charlotte F

Wilmington, NC
Wrote a review on 7/4/2017
Budget Truck Review
(4 out of 5 rating)

Good experience except that they changed our drop off location at the last minute and it was a lot further/harder to get to than expected, but when I called to get directions, they were incredibly helpful.

Distance: 350 mi
Cost: $600
Per. Mile: $1.71
SqFt. Moved: 1,300

Shawn N

Huntington Beach, CA
Wrote a review on 7/3/2017
Budget Truck Review
(1 out of 5 rating)

Where to begin. Besides the pick up, everything else with Budget was a nightmare with telephone support not helping the issues and simply hanging up and referring me to fax machine #s. 8 forwards in fact. I'll never consider using them again.

Distance: 12 mi
Cost: $135
Per. Mile: $11.25
SqFt. Moved:

Robert S

Temecula, CA
Wrote a review on 7/3/2017
Budget Truck Review
(5 out of 5 rating)

Truck pickup and drop off was efficient and effective.

Distance: 1,100 mi
Cost: $500
Per. Mile: $0.45
SqFt. Moved: 3,200

Paul D

Baltimore, MD
Wrote a review on 7/3/2017
Budget Truck Review
(2 out of 5 rating)

Reserved truck was NOT available at requested location; very poor planning. However, the office after a bit of research was able to locate one 30 minutes away, that was not listed as available in Budget's system.

Distance: 550 mi
Cost:
Per. Mile:
SqFt. Moved: 1,400

Aragorn Ann T

Chattanooga, TN
Wrote a review on 7/3/2017
Budget Truck Review
(1 out of 5 rating)

I reserved a truck with Budget a month before my move. After driving almost 500 miles to pick up the truck and my items to bring them out of state, Budget didn't have any trucks available in my area at all. I had to go to Penske to get something to rent at the last minute.

Distance: 500 mi
Cost:
Per. Mile:
SqFt. Moved: 900
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