After reading a bunch of bad reviews about people renting a truck and then showing up and there's no truck for them, I decided to take a chance and use Budget anyway. Big mistake! Just to be safe, I confirmed the day before that they had my reservation and a truck for me, I showed up and guess what? No truck! They didn't bother to contact me to let me know the truck was broken. I was told to call the 800 number and they would find an available truck for me. When I called them, they said it could take up to 2 hours for them to get back to me. I had movers coming in minutes and had no truck for them to pack. Ended up calling Uhaul who saved the day, and had a truck available for me. Don't bother with Budget, just call Uhaul.

We reserved a truck thee weeks in advance, called the day before to confirm and were told the day we were to pick up the truck - THEY DIDN'T HAVE ONE. We had movers scheduled and had to scramble for another truck from another company! WE will NEVER use them again.

I used a 12 foot moving truck for a full living room set, a queen sized bed, night stand, mattress set, and all my boxes. The space was more than sufficient. It was raining outside AND THE CAB LEAKED INSIDE....so after driving 5 hours in the rain, needless to say we were soaked. I used them for the unlimited mileage one way but I will not use them again.

Budget was very easy to work with. I rented a 17' ft truck. I had no problems with the truck, pick-up, or drop-off. Good experience.

I rented a 17' truck from Budget for a large 2 bedroom apartment move. Everything fit in the truck (with not much room to spare).

The budget guy called me when I was on my way to pick up the truck and said he has no truck to give me!!

Truck was substandard and at times unable to keep up with surrounding traffic. Top Speed was 77.5 as it was governed. The so called "quiet cab" was anything but. Driving through a rain storm and the door started to leak and continued throughout. I booked the truck for the prerequisite 6 days for a one-way trip and added the extra day in case. I prepaid for the rental and I did not need the extra day and when I called for a refund they refused to credit the single day amount.

Cheap and easy reservation, pickup, and drop off. One of the easier parts of moving. I would highly recommend them!

I think it was the first time using this company and was a pleasant experience. Everything was clean and ready to go. I would use them again if needed to.

Budget was not a great choice for moving. The rental process was annoying and difficult. The truck was filthy (garbage all over, sticky) when we received it. The cab leaked in the rain.

Came in beyond hours to accommodate my pick up. Awesome!Drop off very easy.

The unlimited mileage was fine, but the limited number of days to load and unload the truck was less than required. a 4-day deal would have been better.

John and his Helpers was Excellent, I will be calling on them in Oct 2017.

truck in good condition, furniture pads great

On the plus side, the truck was available on short notice. However, the alignment was out very bad and I was using the truck to move from California to Georgia and that is a long trip to make with the alignment off. The cab of the truck was extremely load to the point of having to yell so the person in there with you could hear you. Also, the back of the truck leaked which caused damage to some of my belongings. It was nothing that the company that loaded it did. The truck just has gaps in the metal that let rain come in and soak some things including electronics. I doubt I will use Budget again.

The truck with lift gate was helpful in loading the hutch during the move.

Great 26ft truck! I just do not like the $10 after hours drop off, when they do not have business hours outside of someone's normal work hours. 9-5 on M-F doesn't work when most people's work day is 9-5.

The truck ran well and the furniture pads worked out well, but when I arrived Saturday morning there was no one at the office. The woman that ran the place was 10 minutes late and then told me that they didn't have a reservation for me (believe me, I triple checked my date, time and location before booking so I knew I had a truck rented that day). I dropped the truck off on Sunday when the office was closed and it really was not clear what should be done with the truck (where to park, etc.) Also, the key box said that I should have been given an envelope to report the mileage - I was not. I'm happy I got a truck and it worked, but the customer service left a little to be desired.

all went off without a hitch!

Decent equipment, some issues with the tow dolly for the car, but otherwise smooth sailing.

Got the job done. I got a discount on Budget through setting up a change of address with USPS (recommended--they give you lots of great discount coupons!). The truck was in good shape, handled reasonably well, and got me where I wanted.

Everything was as expected.

Used them before and there trucks have been reliable and clean. Agent was great to work with. Several options available. Would use again and they are very convenient to both houses

Very satisfied with Budget. It was more affordable than some of the competitors and the whole effort went very smoothly.

The truck was clean, operated well, and the price was fair. Also, their location was near to my house (in comparison to a competitor would booked my order close to my house but then at the last minute moved it to a location 1+ hours away). Budget rescued me! Thanks!!!

After feeling initial praise for transparent reservation process and facilitating a last minute change there was no truck at the time promised and no idea when they might "find" one. Fortunately Uhaul saved the day.

I reserved a small truck, but when I showed up that morning they only had large trucks available. Beware: the reservations are not binding.

Half the cost of the other guys.

Convenient pick up location, huge truck. 24ft, the lift gate was key, couldn't have done it without it, thanks to Budget for offering it.

We secured our budget truck online a month in advance and received email confirmation with a follow up confirmation 48-hours prior. When we arrived at our designated pickup location promptly at 9am, we were notified by another customer (after waiting for 15 minutes) that the shop was closed and no one would be coming in that day. Needless to say, this really messed up our plans as we were on a time crunch. We drove 40 minutes there and back to an alternate location where we were, fortunately, able to rent a truck on the spot. This was a serious inconvenience to an already stressful day.

Wonderful crew; professional, hardworking and very helpful

We moved several rooms' worth of furniture and belongings. The 15-foot truck we rented from Budget was quite old, but it did the job just fine.

Truck had bugs! And the air conditioner did not work so traveling from GA to FL in Aug was not pleasant.

Needed more personal help from customer service with attempting to return the truck earlier.

We had a great experience with Budget! Our only qualms were that the steering wheel shook at certain speeds, the window was always slightly open, and there was no cruise control. Otherwise, the truck did exactly what we needed for a long-distance move.

Clean and ran well - about all you can ask.

Truck and trailer are great and as advertised. The customer service at the counter was good and the guy was nice. Only problem was waiting in line to get to the counter for 30 minutes.

Good running truck... slightly smaller than actually needed.

Nice truck, drove nice

Truck was in excellent condition.

excellent truck, provided on time with proper equipment

Great people and trucks.

Truck was ready when I got there.

We had a reservation but no truck and no hand truck. We were able to get a truck when we showed up on a first come basis. All's well that ends well but there was a lot of anxiety.

efficient and friendly at pick up and drop off.

Clean truck ready to go when promised. Great company to do business with.

The guys in Durham were very helpful despite being really busy. Tip: do not rent on a Sunday if you can help it! The truck was ok. It had something spray painted on the side, and the shocks were practically non-existent. It bounced around like crazy.

Do not use Budget in Lincolnwood, IL. Reserved a truck with them in advance, showed up to pick up our truck and was told they didn't have a truck for us. The feeble worker at the desk told us they had tried to call us at a phone number that was one digit off from our actual number, despite the fact we entered the correct phone number on our reservation. He then refused to help us find another truck or even call Budget customer service to help us. AVOID, unless you want to get stuck without a truck on moving day.