Budget® Reviews
Worst experience ever!!!!! We had two trucks both drove terribly, but one was a nightmare. Imagine a 900 + mile move with no a/c in 104 degree weather, and an infant in the truck. Then add leaking rain in the front and in the back. In addition the truck shook so bad, my pedometer thought I walked 50,000+ steps all while just riding in the truck (and it never registers a single step while in my car). I tried calling customer service more than 5 times before anyone actually helped us (we were transferred around and hung up on during the transfer process) then they refunded $157 of over $1700! The individual drop off and pick up locations were awful too!!! The pickup location the guy opened over an hour late (called corporate they said they couldn't do anything about it), which made us have to pay for movers who had nothing to do, and also got us on the road late, so we have to pay for movers for over an hour and a half who were at our house waiting on us. Then drop, we followed corporate's instructions, and the location tried to bill us "drop off fees," and gas fees. Thank God we had proof that we filled the tanks all the way full because we ended up having to fight them on it, but we had all our recipets. They said "oh the gas gauge is reading incorrectly." So I wonder how many people have been improperly charged for gas. Lastly, we tried to file a claim for our soaked furniture, and low and behold we have been transferred and every time we get hung up on. DO NOT USE THEM!!!
Gave 1 star because 0 stars was not available. Did not have truck available, traveled around town looking for replacement, had to drive 40 miles on my own to get picked up. Dealer had three trucks and I got the worst truck I have ever rented in 40 years. Cigarette smoke saturated, seat had metal coming through, no adjustment on seat or steering wheel, when I returned and showed seat to manager he said I would need to use pillow and sit forward the whole trip, the ignition was broke and I got stranded on the road twice. When I called roadside service which I paid for they were rude and would not make note on account unless I made official call for service man to come out at 2am. Terrible, terrible experience. National office said they would give me a credit but it has never happened. Terrible. Feel free to call me anytime 214.607.2228.
Overall we were satisfied and I would use Budget Truck Rental again. We did have a problem with our reservation on the day before pick up. Budget contacted us and changed the location of the truck pick up and increased the amount of the estimate so I was driving further to get our rental and paying more. After talking to two customer service specialists, we were able to resolve our increased charge with a resolution that they would refund the $43 after I return the truck. I will be calling tomorrow to pursue the refund.
Truck with pads & appliance truck were ready on time for this load of furniture, household & clothes boxes and misc. Loading & moving instructions were very helpful. Drop-off went as planned. Billing had no surprises. Budget was chosen due to its estimated price and no charge one-way trip. I would use Budget again.
Overall worth it for the price. I was a little irritated the places called me 30 mins before my pick up time to tell me they didn't have a truck. But after a couple phone calls we did end up finding one about 30 mins away we had to go get. Had to delay the movers due to this but overall we got it worked out. Thanks Budget for providing a reasonable way for us to move ourselves from one state to the next.
I had a truck scheduled for 8:00 AM. Budget called at 7:45 AM notifying me my truck was not available. I called the day before my scheduled pick up to confirm that my truck was available, and I was told that the truck would be there. Because they did not have the truck we reserved, we had to spend more money to go with another provider.
So, my move started off with me thinking I had actually booked a truck to rent on line. However, at 4:30 PM on a Friday, day before the move, the rental place called to say they had no trucks at all but they might by mid-day. I had already booked help with loading and unloading in two different cities. Budge told me this a problem for them because they don't have enough trucks to stock the Dallas/Ft. Worth area and none of their locations had any trucks. If you are on a schedule and don't have flexibility in your moving plans and you live in the DFW area, DO NOT use Budget. I saw a similar review but had hoped it was a random thing. Apparently not. Thank goodness for U-Haul at the last minute on a Friday evening!!!
Budget gave us a truck that was not road worthy. There was so much damage to it that the agent just circled the whole truck saying with damage. The truck had no AC (which was horrible since we moved from MN to GA); the window crank was busted; the truck lost all power 3 times while trying to go up hill which put us in danger stranded in the breakdown lane. The truck was decommissioned when we dropped it off at our destination it was in such bad shape. You would think they would do just as good or if not better inspection on their trucks as they do on their cars.
great truck only problem was the a/c stopped working after 75 miles after too much heat on a old man and wife with health problems not having a/c was a much bigger problem than the Kyle check in person who offered a week sorry a bought that. got a snide response to complaint that the seat was very uncomfortable with very thick foam pillows ( it not a luxury car). I have maintained a fleet of 300 I H trucks this one was the most painful to set on. this was a great running truck easy to drive.
Second time renter with Budget in the past 2 months. Last time, 15' truck, this time 26'. We were not oriented to the need for DEF in the diesel 26' truck, and the DEF ran out at 275 miles into a 750 mile trip, costing us 2 hours while a mechanic was dispatched to assess/fix the situation. If you are renting a diesel, make sure the DEF is full when you get the truck!
The truck was clean and correct size that I wanted. The price was very affordable and flexible time, but the only thing I disagree that they were not given me the correct location that I reserved, even though I had book truck online and did reservation, it made me felt worry that I won't commit my moving day, but they were apologized me by gave me extra miles for free, however I had to pick the truck at another the location far away to got the truck on the day
I would not use the Budget rental in Vista again. The owner/operator did not bother to properly check out or check in the truck. I filled the truck with 3.5 gallons of gas when I returned it and he checked me out asking if I had returned it full, which it was, and then called me about an hour later saying he had gone to move the truck and thought the gas was low so instead of him charging me through Budget I needed to just stop back in and give him $10 cash. I told him I intended to contact him anyway because the bill I received listed two days of Liability coverage at $35/day when I had made sure I declined all coverages for the truck. The rental of the truck was $15/day and the mileage was $31 so the liability totaled more than the rental of the actual truck. Once I pointed this out to him he got a little anxious and said "Oh, let's just call it even" and wanted to get off the phone. If I wasn't so buried in the middle of a move and selling my home I would pursue it further to get my $70 back from Budget but I have a strong feeling that the coverages are added to customers bills at this location frequently. I did not feel that the owner was being honest and was looking to take advantage of his customers at any opportunity rather than highlighting all the details of the truck, contract, etc.