The drop of spot in Conyers ga was really unprofessional I had a little misunderstanding about were to drop of the truck instead of the employee just verbally telling me were to park he insisted on pointing at the glass and vebaly telling on me what he wanted me to park then as I finally understand what he want he gose back in to the store and must of said something to the guys who came out and the first thing he said to me was so you had a little Situation with coworkers so at that point I was very mad then we go to the truck and tell him I had rented 12 pad for the move and he then turned to me and said do have a broam and dust pand they I lost it I was very agresive to him and I got out of control wich I know it was wrong of me but I will never use them again

The size of truck was appropriate (16 foot) Truck was in good condition. Booking took a bit. Bag that furnature pads were placed in was not very supportive. I was indiferent about using this company. I used them because of cost.

Old truck in poor condition with broken windshield wipers and very worn tires.

Budget was alright - good truck but ok service.

Other than an odd smell in the cab, cargo, and alignment being off it was good. The gentleman that assisted me on both ends were excellent.

Truck was mechanically in great shape. It was exactly what I needed!

Reservations were easily done online and everything was ready when I went for pickup.

Budget has consistently met my expectations. Reliable trucks at a reasonable price.

The truck has seen better days. We received the truck below "E" and had to find the nearest diesel gas station for a 26' truck, which wasn't as easy as you would think. Was the truck as nice as a competitor truck? No, it had tape all in the side covering or holding broken parts and feared the engine was pieced together the same way. Did the truck serve its purpose? yes it did. The truck got our items moved from point A to point B without any issues and we did save $500 by using budget opposed to a competitor. Was it worth using Budget? You decide.

* I did a review on their site.

This was one of the worst experiences in my life. The truck was filthy and broke down 3 times within two days. One one break down, I spent over 5 hours at their repair facility. A trip that shold have taken 9 hours took 18

They messed up my order by re-entering it into their system. Charged me for extra day because they changed it to 1 day from 2 that I had booked. Budget charges for after-hours drop off too - watch out for that. Just a bad experience. I paid more for after hours and could have used another Budget dealer and not paid the extra $10. When I called the customer service 800#, their answer was, "What do you want me to do about it?".

just terrible. why allow reservations when you don't actually "reserve" a truck. what good is "reserving" the price when you dont have a truck. Horrible experience with these amateurs. Would never use again.

informed me 1 hour before i was scheduled to pick up the truck for a cross country move that they in fact did not have a truck. had to scramble to get a Pensky truck which was great. Budget has lost my business forever.

We made reservations about 2 weeks before the move. When we went in to pick up the truck they initially said they had no trucks at the size we made the reservation for. They said each Budget location is a franchise and that the corporate company doesn't share information with the individual locations. Fortunately they were able to track one down and after about an hour we were in the truck we reserved. My one complaint would be have the reservation system work company wide. That way you know you will get the truck you rented.

The Cons: The truck was three years old. No branding anywhere and a gas guzzler. I added a trailer to transport my vehicle and the tie down straps for the wheels and the crank lever seemed a bit old and would loosen up if you went over big bumps on the road. The Pros: The office rep i picked it up from was courteous and addressed every concern i had. On the equipment side, everything worked well enough to make it happen comfortably from one state to the next.

They did not have the truck I requested, paid for, and confirmed and made me drive an additional 4 hours back to return the truck. Service at the Chantilly location was incredibly rude and completely disrespectful. One of the poorest customer service experiences that I have ever had.

Budget overall was the best price for the size truck and equipment we required, and the young lady at the original pickup location was very professional & courteous; the young man at the location in Gainesville, GA was more than accommodating

Doing a hybrid move was the cheapest option. I was able to secure a truck in the size that I needed about a week out from my move. The pick up and drop off locations were both convenient. I ended up using this company because they had a discount coupon which made them affordable.

I reserved the truck a month in advance. Went to pick it up the morning of the move and they had no clue where the truck was, all they said was the order was cancelled. I wasn’t notified of any cancellation. I had to drive 28 miles to pick up another truck which they wanted me to pay mileage on. The truck was sufficient and no mechanical issues but I don’t personally think inwould use them again simply because one hand didn’t know what the other was doing. Total lack of communication. I don’t blame the people manning the counter, rather the budget organization has some serious issues to correct before I’ll use them again.

Pickup location was efficient... truck was clean and prepared for the move.

I paid for an extra day on the rental truck but did not need it when we arrived in Aurora and got all unpacked. I ask Budget if I could get a refund for the extra day and they said that was not their policy. Not happy about that as I beleive it would go along way in up good relations with their customers.

Good vehicle, gas mileage. Just don't lose your contract. If you do and don't know where to go and the office you rented from not open, you could be stuck.

If there was a rating less than poor I would use it. I had nothing but problems from the time I picked up my truck (when I had to re-arrange their yard to get the trailer I reserved and clean the truck I reserved) until today a day and half later than my planned arrival. Later because (even though I tried to talk to someone through customer service about a very questionable front tire) of a tire blow-out 5 hours into the first day of travel. And after calling roadside service 3 times in over 5 hours they finally sent someone out who I fairly certain was either drunk or high, mostly likely both. This put me an entire days travel behind. I tried calling customer service about being refunded or compensated but so far I just getting passed around the phone tree. Bottom-line unless you're moving to a house down the street...Budget still isn't an option. Total cost (according to plan) `$2000. Actual cost (blown-out tire 1.5 extra days of travel) $3000

We were very pleased with our 26-ft Budget truck rental. The cost was EXTREMELY reasonable, was easy to pick up and drop off, and the truck was very clean and dry.

Good truck, ran well

only reason for good is top front of truck body leaks when it rains

Have used them before for moving items to storage and back as well as for business and have always found it to be reasonable..

Side mirrors held together with a phone charging cord and duct tape. Mirror wouldn't stay still while driving. It would blow in. DO NOT USE BUDGET. They do not care for their trucks. They may cost less, but I've had too many bad experiences with Budget.

I was charged $255 for 2 days rental. The fee advertised was $23.99 per day. At sign in I was given options of insurance at no insurance, &7.00 and some outrageous cost of $60.00 or thereabouts. I chose $7.00 thinking some is better than none. I dropped my jaw to the ground when at check in I was presented a bill for mote than $200 dollars. I was told by the manager it was because of the coverages I chose and he had the paper with my initials on it. I said I'd chosen the $7.00 coverage to which he said it was $7.00 less than the highest rate. This company are deceitfull, dishonest, and untrustworthy. I'm going to seek damages for erroneous charges only presented at the end of the contract. Use this company to your own peril!

Right front tire was out of alignment (made for a bumpy ride) and the cup holder was sticky, but it got me there and back (more than 200 miles)

I don't even know what the benchmarks are for these trucks. They always seem pretty crappy and I've had them immediately overheat and generally be pieces of crap. I haven't used one in several years but had a small, short move this go around so picked this peach up. Not surprisingly the truck was old but I was a little surprised by just how dirty it was. The person renting me the truck said "Budget doesn't wash their trucks." I guess it doesn't really matter but this looked like it hadn't been washed in ages. This unit had been through it, there wasn't a square foot of the truck that didn't have dents and scratches and everything in the inside was basically falling apart. You know, all of this is aesthetic, but the rear view mirrors being held together with clear packing tape was pretty bad. None of this really gives you confidence as you're about to ford through the 405. After pulling out of the lot the tire low pressure gauge came on which sounds par for the course and gave me hope that at least the trouble lights were actually working. But you know what? The old thing did the trick and got me 200 miles down the road so I figure this was pretty average? I'd have felt safer in something newer but the objective of the move was achieved. Don't forget to fold those moving blankets if you rent them. I was told rather curtly that I should have read the tiniest of print on the side of the truck that said folding these is part of returning the truck clean to avoid a $25 fee. Fortunately, they gave me the time to do this.

Truck is clean and in excellent condition.

The operation in Hartford, CT, was VERY unfriendly and unhelpful, otherwise I would have rated Excellent based on my experience out of Texas as well as the wonderful manager in North Branford, CT. The truck was in good condition but it, of course, struggled going through the Appalachian mountains with my car in tow (on a tow dolly). Build in plenty of time for crawling along your route going 45 miles per hour at times, versus Google maps projection. I might use them again, but it was exhausting driving extra time every day in order to meet our projections.

Moving sucks, they made it suck much less. Thanks guys!

I have rented trucks from Budget on several occasions and have never had any problems.

Taylor Rental had Budget's truck ready on time and functioned perfectly. The truck performed well. I was disappointed the truck did not have cruise control or a CD player--just a radio. The truck was relatively easy to drive. It was VERY frustrating to fill with gas. I had to hold the pump handle the whole time and fill it v-e-r-y s-l-o-w-l-y!

Truck was as expected

The truck was great and the process is fast.

Awesome service at both ends. Rental agent even called us the next day, as we were on our way, making sure there were no problems, as he was concerned about a tire before we left. The service at the return end was also awesome. Very pleased with Budget.

good truck, sort of hard with a cat in the the cab to keep it calm but otherwise great ride

Both the truck and moving materials we rented were in great working order. Easy to pick up and drop off the vehicle

Best rates we could find!

Budget was easy, quick and extremely accommodating.

I had many issues with my rental truck.

Drove 16ft truck from California to Arizona and the truck provided a very smooth ride

Truck was clean, equipment was new, booking and pick up was flawless.

Truck handled poorly, and the cab was incredibly small. I'm a tall guy but could not straighten my legs. Dropped truck off at 3:30 on a Sat and the office was closed for the weekend. Dropped key in the box but haven't heard yet what came of the drop-off.